cxThemes

cxThemes supports this item

Supported

This author's response time can be up to 5 business days.

280 comments found.

Hi,

We’re looking to use this plugin so our Sales representatives can place orders for their clients. Each Sales representative has his own account, and they are going to use those accounts to shop as a customer.

We need to know if with this plugin we can find in the backoffice a reference to both the Sales Representative that made the sale, and the customer he made it for.

Thank you in advance!

Hi

Apologies for the delay in response.

The plugin at the moment does not record who makes the sales, but we do plan to add this on. Our dev is looking into the best solution for this and will add it on when we can.

We are busy with other requests too so this won’t be added on right away.

Thanks

Ok. Thank you.

This plugin is hugh great and we love it. But, there is one not so nice happening. When we add an order for the customer and click on “payment later” button the user will get an invoice-email with invoice enclosed.

Is it possible to deactivate this enclosing of the invoice? The customer only should get an email with details of the order and the link for payment. Maybe an other email – not the invoice email from WooCommerce.

Is this possible or is this a rule of WooCommerce you can’t change?

Hi, Apologies that it has taken us some time to get back to you on this. I think this situation you describe is unavoidable :( as, when you click Pay Later, our plugin does the same things that WooCommerce does – it creates an order. We have the checkbox to stop the emails being sent to the customer, but although the email is not sent, the order is still created and the invoice will still be generated in the background (if you’re using an invoice generating plugin). I don’t think we can stop this default behavior, and this does seem to work as expected for most of our users. I hope you can make this work or let us know if you have any other ideas. Thanks

Hi. Thanks for answer. But I’m active in business – if I can wait 29 days for a solution than my shop isn’t working nice. We found a solution 1 day later by using some filters in functions, based on payment-gateways.

Your plugin is great and we love to use it. We will buy more licences – I’m sure. Yesterday I was in Chat with WooCommerce Supportteam and I recommend them to give your plugin as a great help to customers.

That sounds great. You can achieve a lot with filters. Well done!

Thanks kindly for mentioning us to WooCommerce, we really appreciate your support.

Stuart

Hi there. Would your plugin allow our admin to “shop as customer” for a new customer that doesn’t yet have an account on the site? Thanks, Todd

Hi

At the moment you’re only able to select a user that is already a customer.

Thanks

Hi,

Does the plugin work across a WordPress site or only in the context of a WooCommerce Shop?

Would it work with Event Tickets Plus, which uses WooCommerce but not in the context of the classic shop.

Thanks, rt.

I would still consider a site using Event Tickets Plus to be a WooCommerce site – as the plugin uses WooCommerce. I guess you mean your plugin only works with a WooCommerce shop.

Yes at the moment it’s only for a WooCommerce shop… I’ve noted your request to look into this when we can.

Thanks

Okay, thanks for reconfirming and taking the suggestion on board.

Hello, I’m very interested to get this product but would like to know if I can have another role outside the shop manager or admin hat could “shop as customer”, we have a sales team and not everyone is a shop manager but they still need to be able to “shop as customers”, please advise. Thank you.

Hi

At the moment it’s only the admin/manager roles that can do this. I’ll chat to the dev about letting other roles have the ability and see what we can do. Thanks

Pre-sales question: I have a rv rental site, I want to have a “Reserve Now” button. When the user clicks that button it has a form they fill out and it gets sent to me. I review their “Reservation” to make sure it is valid. This is where your plugin comes in from what I understand -> I can add the rental to their cart and then the plugin sends them an email saying that the item has been approved and added to their cart? Plus it gives a link to their cart with the item in it?

Hi

It won’t create the form functionality that you’re wanting, but you will be able to create the cart for them and send them the link to purchase.

Thanks

Does this plugin allow the admin to view order details (ie, the “my-account/view-order/{order_id}/” page?

Hi

The orders are created as normal under the user selected to “Shop As”, so yes you can view the orders as normal.

Thanks

Missing argument 2 in the new ‘wp_login’ action, this is killing other plugins that hook into that action and expect the $user object at argument 2.

Hi

Apologies for the delayed response.

I’ve passed this on to the developer to sort out.

Thanks

Hi, apologies for the delay in getting to this. We’ve fixed this issue and will be releasing the fixed version in a day or two. Thanks for letting us know.

Can you search for customers by anything other than username? For example, billing name? We have the Better User Search plugin and would like to know if this would work with the Shop as Customer plugin as well.

Hi

Unfortunately not… we use the default WooCommerce search functionlaity.

Thanks

Hello,

Plugin has stopped working for us, we receive this message in the console:

Content to load into modal does not exists.

Hi

Is this maybe happening after you’ve added a new plugin to your site? We haven’t experienced this before so maybe its another plugin causing the error?

Thanks

Hi,

We have a B2B customer who does not use our shop to place orders. Will tihs Plugin make it possible for me to “place the order for them”. We have specific prices for every customer login, so I need to place the order from my admin account but “as the customer”.. Will this be possible?

Hi

This plugin lets you create orders for users as you’re wanting, but not sure if it will work specific pricing per customer as it hasn’t been tested with other pricing plugins.

Thanks

I think I found a quirk and want to know if anyone else has noticed. It seems to work perfect purchasing a regular product. But if I enter a subscription is shows up as a regular product and not a subscription. Most of my items are subscriptions. So that means I cannot just shop as customer and set it up for them.

Weird. We have tested this and cannot replicate. Can you send us some screengrabs on our support site cxthemes.com?

I am facing difficulties with the Wholesale Suite Plugin. When I manually add an order all rules I’ve set don’t apply. Do you think your plugin will surpass these issues? Thanks in advance!

If by using your site’s front end when adding an order for a customer would fix these issues then yes. It will help you. Thanks. Sean

Already bought it ;) Works perfectly!

Awesome! If you’re enjoying it we’d really appreciate you taking a moment to rate five stars. It REALLY helps with sales and thus us delivering even better features going forward. THANKS!

Limit “Find a customer” to current site in multisite – We have installed WooCommerce on multiple sites within multisite. The Shop as Customer plugin is returning users for the entire multisite. How can we limit this to the current blog_id? We placed as support request on your dedicated support site but have not heard back.

We’ve replied on our support site that we’ll look into this and add it for you.

Thanks

Hi, interested in this plugin for a client site. We have custom user roles setup and curious if this will work with other roles besides just Admin and Shop Manager? Can the permissions just be granted with user role editor? Thanks

Hi

You’re not able to set which roles can use the plugin yet… we only allow admin and managers to change to a customer.

Thanks

Hi there. I installed and activated the plugin, however nothing shows up on the header bar. I also sent you a support ticket about this but have gotten no response. What should I do?

There is a link under the WooCommerce menu on the left for the shop as customer button.

Ok I see that now. On the front end this is what I see https://goo.gl/2YzxjB and on the backend the “switch to” on the admin bar is not showing at all. Please provide a fix for these issues on the next release. Thank you.

One of our developers will get back to you.

Hi there. When we’re placing an order as the customer, is there any log/record on the order of which shop manager/admin account was responsible for the order? If this doesn’t exist built-in, is there a way to customize this with hooks? Thanks!

Hi There. In the order you will see a private note added detailing who created the order on behalf of the customer. Thanks

huss8571

huss8571 Purchased

Hello its working fine, but its redirect me to the my-account page instead i want this to be redirected to my custom page depending upon the user role. Please reply ASAP, Thanks

Hi

You’re not able to select the page to direct to yet, I’ll make a note of this request.

Thanks

Could I use this like “over the phone” purchases.

I want to log in as client, put in their info and they receive a notice as if they paid. Is that how this would work?

Hi

Yes you can log in as admin and then switch to any customer and take orders over the phone as the customer.

Thanks

Hello, I wonder if this works with gravity forms too? can i submit forms under users name?

Hi

Yes you should be able to act as the customer when shopping as them.

Thanks

by
by
by
by
by
by