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Hi cxThemes, thanks for all you work getting the plugin compatible with the latest Woocommerce update.
There is one thing we’re having an issue with however. At checkout, the “Company” field keeps getting populated with previous orders, so we end up creating orders with incorrect company names.
It seems to happen when the previous order has a company name, then current order has no company name, so the field should be blank.
We’ve tried turning off browser caching but it hasn’t helped.
Have you encountered this issue before?
On further investigation, what I believe to be happening is:
If a previous order has a non-required field filled out, then the next (or current) order has a blank non-required field, then info from the previous order appears within those fields.
Does that make sense?
I haven’t experienced this myself yet, but we’ll look into it as see if there’s a bug for us to fix.
Thanks for the further explanation too.
Thanks for the reply!
Lots of orders are going through with incorrect addresses, so hope this can be replicated and resolved.
Look forward to hearing from you.
Ok. We’ve confirmed this is a bug. We’ll be fixing asap
I’ve just seen you’ve released an update recently. Has this fixed the bug discussed?
No this bug has bot been fixed I’m sorry it’s taken us some time, I’m struggling to recreate the issue. I am a developer and I’d like to fix this.
Is it at all possible for you to do a screen recording of the issue as it happens, as I have tried to do as you (and others) have said, and I can’t see it? This would be very helpful. Thanks
Oh, your previous comment suggested that you’d managed to recreate and confirm it was a bug.
I’ll see what I can do though.
One of our developers thought he could consistently re-create it – but now it seems we can’t. so we are a little stuck. Let us know if you can help.
More progress: our dev has managed to recreate this again so no further assistance is required. We’ll be releasing a fixed update soon. Thanks
Great news, thanks!
The “switch to customer” option no longer appears in the Admin task bar on the upper right side of the screen.
Is this since the latest update? It’s working on our testing site with the latest version.
Yep, it is the latest version. I double checked. The option to shop as customer doesn’t even appear on the view user page now either.
Are you able to send us login details so we can look into this?
Seems like it’s unique to your situation.
I did submit this info a few days ago. Please let me know if you did not get it. It looks like someone below (mrhocs) is having the same issue.
Apologies for the delay… We’ve received the logins. Thanks
The issue seems to have resolved itself!
Ok the dev must have got to this in the latest update. Thanks
After we make order as a customer, no email is sent to customer.
[10-May-2017 14:02:43 UTC] PHP Notice: Undefined offset: 0 in /home/test/domains/test.lt/public_html/wp-content/plugins/woocommerce-shop-as-customer/shop-as-customer.php on line 963
[10-May-2017 14:02:43 UTC] PHP Notice: Undefined offset: 2 in /home/test/domains/test.lt/public_html/wp-content/plugins/woocommerce-shop-as-customer/shop-as-customer.php on line 945
Whats wrong with setup?
Can you check that your installation can send emails at all? https://www.cxthemes.com/documentation/general-support-articles/fixing-most-email-issues-in-wordpress-and-woocommerce/
I can confirm with the above comment that the entire option to “switch to customer” is missing.
Can you confirm your admin bar is showing? You can also switch with WooCommerce > Shop as Customer and from the Users table in admin.
The admin bar is showing. I’m also not seeing the option within WooCommerce > Shop as Customer and also not seeing links to do this within Dashboard > Users either. I’d say if you are are seeing it function correctly, there must be a conflict going on somewhere, but I haven’t found it. I’m on the latest WP + latest version of PHP.
Ok thanks… Sorry for the delay on this, I’ve put an “urgent” on this so it gets fixed very soon.
ERROR: Think I found a bug. im using woocommerce version 2.6.14 and wordpress 4.7.5. I am noticing that when placing the order on behalf of the customer and credit card is chosen as payment option checkout “pay later” is chosen, even though the checkbox to email customer is selected the customer is not receiving an email. I have tested this with my account and it only happens when credit card is selected and pay later is clicked.
Sorry for the delay in response… Are you still experiencing this?
The dev might have got to this so just want to check if it’s been fixed for you or not.
Yes. I just updated to the most recent version to test it and it still does not work. I cannot get the system to send the customer an invoice after clicking the pay later button and making sure the checkbox to send customer an invoice is checked. So Still broken please give me an update when this is fixed.
Hello, we are having a problem with your plugin, after shopping as a customer the order shows the administrators address not the customers. Can you please help us to resolve the issue.
Sorry, it was us, not the plugin. thanks for the awesomeness!
I would like to know if there is any inconvenience reported, that is not allowing the orders to be paid?
I have this message.
“Invalid order. If you have an account, please log in and try again.”
You’re only able to shop as customers that already have an account… Or is there maybe another plugin causing this issue?
Purchases as guests is enabled. That behavior is very strange.
How can we study? We have analyzed wp-debug we do not see any error in code.
Hello. Its a bug? Could it be the end for “shop as customer”?
This doesn’t work with Guest enabled as you won’t have the customers details to send the information to, it only works with customers that already have an account. If you have the customers details, you can create an account for them and then Shop As Customer.
Actually shop-as-customer, allows us to create the purchase order on behalf of each customer and send them a payment link.
The sad thing that happens now is that the link that “shop-as-customer” is generating in the mail for payment. It is no longer valid if it is not logged in.
It was all the magic of the plugin.
In case you do not understand. Paying an order without having to be logged in (before woocommerce 3.x) was a solution. Now it’s worth nothing if I have to manually tell the client “we have created an account and before you have to pay to enter the web, then pay.”
It is understood that before woocommerce 3.x. This problem did not exist, being another the proposal of work.
After Woocommerce updated to 3.0, customers search doesn’t work like it was on the older versions (exc. 2.6.14). More specifically – customers search by company name doesn’t work.
Your plugin also use woocommerce search, so now it is not possible to search for a customer by company name.
Maybe you have some plans or suggestions how to improve customer search?
All our customer are companies, and we rarely use first name, last name for customers data.
Our search uses the WooCommerce search… I’ll check on this and make sure it’s using the latest version search… Thanks
Hi there, when ‘Admin A’ completes a purchase on behalf of lets say ‘client A’, on the back-end, does the purchases list in WooCommerce display that the ‘Client A’ order was actually completed by ‘Admin A’?
Hope that makes sense
For what we need this feature for, it is important that we know which of our staff actually completed the order on behalf of the customer.
Also, does this plugin only work at admin role or is it also applied to shop manager role or can I add it to a custom role that I create?
This plugin works for Admin and Shop Manager roles.
The plugin adds an order note saying which user created the order.
If customer does not exist and guest checkout is enabled – will this plugin still work correctly?
Is it possible to make a full checkout and complete payment as the customer as well? I.E. taking an order over the phone and getting credit card information over the phone to enter and complete the purchase as the customer.
Yes it is
Hi, i am looking to buy this plugin for two projects of mine, one of them will use “WordPress WooCommerce Multi Vendor Marketplace Plugin”. So, i am wondering if “Shop as Customer for WooCommerce” can be used by multiple ventors in a marketplace setup. Any information would be appreciated.
It hasn’t been tested fully with that plugin so we’re not 100% sure.
If it doesn’t then we can always refund the money.
Is it possible to finalize and charge the order from the front-end, as the customer? Also, why not just create the ability to charge the customer from the back-end?
Yes, you’re able to process the orders from the front-end as the user.
Adding it to the back-end would mean quite a bit more work and now you also have the options to process the payment, or send the the user the invoice.
Really need the ability to limit the accounts that a user can switch to, by user rather than role. For example, if we had 3 specific accounts that show different pricing, we want to allow certain users to switch to only those 3 accounts for reference purposes.
Hi Brandsmith. Thanks for getting in touch and apologies for the reply delay on this one. We unfortunately don’t think we’ll be able to implement this feature request. Thanks
Can version 2.10 be available to download from Codecanyon?
Yes. When it’s ready it will be.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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