Support for Scrapes - Automatic web content crawler and auto post plugin for WordPress

Octolooks

Octolooks supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

What are the minimum requirements for Scrapes?


Scrapes is designed to give maximum performance even on a minimum system configuration however the hardware configuration of the server, connection speed and physical location are significant factors which are affecting the performance. The minimum requirements, which are supported by default by almost every hosting provider are listed below.

  • PHP 5.2.4+
  • dom, mbstring, iconv, json and simplexml extensions
  • Configurable maximum execution time for PHP
  • WordPress 3.5+
  • IE Edge, Firefox, Safari, Chrome for admin panel

Can I scrape any website?


You can scrape content from almost every web site that you open in your browser. Just be sure that the content is not generated dynamically by javascript, such as load more buttons or lazy loading content by scrolling down.

You can check your website that you would like to scrape by disabling javascript from your browser settings and check if your content is still visible to you. Besides for serial type scraping make sure that a next page button is available and the content is not loading automatically on the current page.

Also we highly recommend you to check our live demo from http://scrapes.octolooks.com/demo/ before purchasing to make sure if it fits your needs or not. Please inform us back if you need an assist.

Our refund policy


You can find all the features of our product on it’s product page including the user guide and video tutorials that shows how it works. We also provide a public live demo which you can access from our product page for our potential customers to let them check if our product is suitable for their needs or not before purchasing.

We kindly recommend you to check the target sites that you want to scrape from our public live demo before purchasing. Since you have an option to check if our product meets your expectations or not, any refund requests related with it will be rejected.

You can also access to our F.A.Q section under “Support” tab on our product page which contains the questions listed below that we highly recommend you to check before purchasing so any issue caused by them can’t be an acceptable reason for a refund.

  • What are the minimum requirements for Scrapes?
  • Can I scrape any website?
  • Can I scrape websites requiring login?
  • Can I scrape multiple websites simultaneously?
  • Can I use it on multiple domains?
  • Can I create WooCommerce products with Scrapes?

We can accept your refund request directly if you didn’t download the product. But if you already did, we can accept it only if you have a major issue caused by our product that we can’t solve after you contact us from the contact form at http://codecanyon.net/user/octolooks#contact

According to Envato’s customer refund policy, you can find the other reasons below why a refund may not be given as it written at https://codecanyon.net/page/customer_refund_policy#not-refundable

  • You don’t want it after you’ve downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake.
  • You do not have sufficient expertise to use the item.
  • You ask for goodwill.
  • You can no longer access the item because it has been removed.

Can I use it on multiple domains?


Your purchase code will be valid actively for a single domain name that you entered including subdomain names and localhost for testing purposes according to regular license terms https://codecanyon.net/licenses/standard .

For example, if you registered your purchase code for “http://octolooks.com” domain name, it will be valid for;

  • http(s)://localhost
  • http(s)://127.0.0.1
  • http(s)://octolooks.com
  • http(s)://www.octolooks.com
  • http(s)://sub.octolooks.com (or any other subdomains)

If you didn’t decide your domain name yet, you can register it with “http://localhost” domain name to run the plugin on localhost for testing purposes and contact us for change after you decide your domain name.

Also if you would like to change your domain name later, you can contact us anytime you want for changing.

Can I scrape websites requiring login?


Some websites define cookie values to your browser in order to remember your login information. In such cases using our cookie option you may scrape the login required pages. You can reach these cookie values in mostly developer tools in your favorite browser. But some websites may not use cookies or have some extra security cautions, in these cases you may not scrape those pages unfortunately.

Can I scrape multiple websites simultaneously?


Technically there is no scrape limit in our plugin. A scraper task may consume 10 – 30 MB RAM during the process, considering your server resources you may add as much as you want scraping tasks in your system.

Is it compatible with my theme or plugins?


Scrapes is developed to cooperate with other themes and plugins. It does not prevent other plugins or themes to run and works independent from others. This flexibility provides you to enter the custom fields for your theme or plugin needs their post types (Array type custom fields are not supported currently).

Can I create WooCommerce products with Scrapes?


Even Scrapes is already designed in a flexible structure, additional developments are made for WooCommerce. It is easy to create Simple, External and Virtual WooCommerce Products from other websites. * Grouped, variable and downloadable product types and product attributes are not fully supported currently.

Do you provide an extended license?


Scrapes is sold under regular license and there is no plan to provide extended license in the near future.

How long does it take a scrape process?


It depends on your settings, your hardware and the source website location and response times.

What are the best options for scraping?


It varies from the scraping type. Default values which comes with the plugin is recommended. For different needs and adjustments you can read the user manual or contact us.

I am getting “Purchase code is already exists. Please provide another purchase code.” message, what should I do?


Don’t panic, you probably registered your domain name wrongly or you are trying to register a different domain name than you are running on. Please send us your purchase code from https://codecanyon.net/user/octolooks#contact to reset your record. Also never share your purchase code in comments section for your own privacy.

Troubleshoot – My tasks are always at “Preparing” state, why?


In order to troubleshoot this issue, please follow the steps bellow. You can also contact us from https://codecanyon.net/user/octolooks#contact with your WordPress login credentials if you need further assistance.

  1. If you use ionMag WordPress Theme, please continue with this step otherwise you can skip to next step. You should modify the wp-content/themes/ionMag/includes/wp_booster/td_cake.php and file td_js.php.

    function _schedule_modify_add_three_days() {
    to
    function _schedule_modify_add_three_days($schedules) {
    
    After you edit and save the file, re-save your task to check if is it working as expected or not. If it’s not, please follow the next step.

  2. If you duplicated any of your tasks by clicking “Copy” button, please continue with this step otherwise you can skip to next step. Duplicated task will stay at “Preparing” state until you edit it. In this case, just re-save your task by clicking “Edit” button to check if is it working as expected or not. If it’s not, please follow the next step.

  3. In some cases, WordPress can’t insert the tasks into schedules and “Next Run” looks empty on “All Scrapes” screen. In this case, just re-save your task by clicking “Edit” button to check if is it working as expected or not. If it’s not, please follow the next step.

  4. Try adding the code below to your wp-config.php file before the line “That’s all, stop editing! Happy blogging.”

    define('ALTERNATE_WP_CRON', true);
    
    After you edit and save the file, re-save your task to check if is it working as expected or not. If it’s not, please follow the next step.

  5. Next steps requires “Cron Manager by Duo Leaf” WordPress Plugin to check your cron jobs which you can install from https://wordpress.org/plugins/cron-manager-by-duo-leaf/ for free.

  6. In some cases, cron job queue might be too long. If you use other auto poster plugins or pinging external websites option is chosen in your WordPress admin, you can see a lot of “do_pings” in “Cron Manager by Duo Leaf”. In order to reset your cron job queue, please run the SQL query below in your phpMyAdmin panel to clear the list;

    UPDATE wp_options SET option_value = '' WHERE option_name = 'cron'
    
    After you run the query, re-save your task to check if is it working as expected or not. If it’s not, please follow the next step.

  7. In some cases, other themes or plugins might be interrupting your cron schedules. Please check intervals from “Cron Manager by Duo Leaf” and see ”5 Minutes” to “1 Month” schedules in the list. If they are not in the list, deactivate all possible plugins and change your theme to WordPress’s default “twentyseventeen” for a while. If they appear, re-save your task then revert your theme and try to find which plugin is causing this issue afterwards. If they not appear, please follow the next step.

  8. Call the URL http://YOUR-DOMAIN/wp-cron.php?doing_wp_cron with replacing “YOUR-DOMAIN” from your browser. If your task is changing its status to “Running”, contact your hosting provider to find a clue about your wp-cron.php is not firing automatically. You can also check your Apache or NGINX error logs for more details.

Troubleshoot – I’m not able to save my tasks, they redirect me to “Page not Found or Apache 403-404 Error Page”


In order to troubleshoot this issue, please follow the steps bellow. You can also contact us from https://codecanyon.net/user/octolooks#contact with your WordPress login and FTP credentials if you need further assistance.

  1. If you have recently changed your permalink structure, please go to “General Settings > Permalinks” and just re-save your settings. After that, if it’s not working as expected please follow the next step.

  2. In some cases “Apache Security Module” may have installed on your hosting which interrupts and filters your WordPress admin panel form values. In this case, you will need to add the lines below to your ”.htaccess” file. It’s just a temporary action and you can remove these lines after you saved your task successfully.

    <IfModule mod_security.c>
    SecRuleEngine Off
    SecFilterInheritance Off
    SecFilterEngine Off
    SecFilterScanPOST Off
    SecRuleRemoveById 300015 3000016 3000017
    </IfModule>
    

    After you edit and save the file, re-save your task to check if is it working as expected or not. If it’s not, please follow the next step.

  3. Deactivate the “Apache Security Module” from your hosting control panel or request your hosting provider to deactivate it for you. It’s just a temporary action and you can activate it after you saved your task successfully.

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Item support includes:

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