Before installing this module please check that your PHP version is greater than or equal to 5.4 without this precaution the module does not work.
Satisfaction Survey – Prestashop
Walking a website must have a vision as accurately as possible to the satisfaction of its clients in relation to their requirements.
Simply create your customer satisfaction surveys through this module, you will be able to define a series of questions to prompt reply.
This module allows you to send via a cron job an email to your customers x days after a change of status control configurable for each survey.
The email configurable and translatable offers the customer to respond to a questionnaire up to 10 questions (as you wish), to do a link in the email can reach the page of the survey questionnaire, the customer simply answer yes or no questions or giving a rating via a rating from 1 to 10 OS.
You have the option to encourage your customers to respond to the survey, offer them a good parameterized reduction for each survey, an email will be sent to their their issue the voucher amount by percentage or shipping available in all cases a mail is sent to the client to thank you for taking the time to respond.
You can find all the answers to surveys in the back office part of your shop Prestashop, you can create as many as you want inquiry for any type of order status, a preview button is available surveys for each survey to see the questionnaire appear to the client.
For each survey the customer the possibility to specify a free commentary which the merchant can answer.
The ”+” for your customers
A satisfied customer is a customer who returns to your shop, give the possibility of their being able to speak and tell you their ressentient compared to your benefit.
- Creating customer satisfaction survey unlimited
- Edit, delete investigations
- Validation of customer responses
- Reply 1 customer survey
- Yes / no answer, Star
- Order Status configurable for each consignment investigation
- Configurable number of days before sending
- Ability to send a voucher for a survey answered
- Maximum 10 questions per survey
- Results exportable survey widget to an external display
- Preview formilaire surveys before sending
- Possibility of response by the merchant to customer reviews
- Page display of survey responses
- Rich Snippet / extract enriched in the display page surveys
- Block summary of a survey available on adjustable column Right / Left
- Automatic sending of investigation according to the parameters associated via cron job