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hi prevuk – am absolutely sailing now – added pretty much all those custom features! this really is super easy to customize!

quick question is there a way to extend the time before it makes you log in again?


you should modify session.gc_maxlifetime by either changing it in your php.ini file if you have access, or you can add the following to a .htaccess file:

php_value session.gc_maxlifetime 7200

(you can set the time to what you want, 7200 is an example, though for security I would not set it too high)

awesome thanks

hi prevuk

one suggestion for a new feature – would be to have users do perhaps like a +1 on existing tickets, that way its much quicker for us to see just how many peoples its affecting or if its an isolated issue

additionally a simple list of all bug reports with clickable list would be handy or maybe even a live search feature


Sorry I can’t really see the option in the demo so thought I would ask:

Can I create a user (like a client) and assign them to a specific project so they can submit tasks to that project only?

Hi there,

yes, indeed you can. When creating the user, simply choose the project (or projects) that you would like them to access.

To take a look for yourself, login to the demo as admin, then go administration > users. Click the icon to add a new user.


Perfect! Thanks for the quick reply too :)

Yay I think I finally found what I was looking for. All the other devs wouldn’t reply or had that feature missing.

Thanks dude – will buy tomorrow ;)

Can the admin create or change the bug templates?

I.e. create a set of questions that the user has to fill in to create the ticket? Like a template?

Hi there,

No, you cannot create question sets in the app. With a little html/php knowledge you can modify the questions already there if you wanted.

hello, 2 small questions : -the script is it encrypted ? -possibility to change the language easily ? (for example ,i’m french ,and i use “é” ,”à” ... )

Thanks :)

Hi there,

“most” of the phrases are in the language.php file in the includes folder, so can be translated easily by changing one file. Some are still hard coded, so will need to be translated manually in the code.

The script is not encrypted, no.

If you need any assistance, or pointers, I am available through my profile.

How difficult word it be for an average PHP programmer to remove the need to login to place and comment etc in tickets? I would love to use this but within a web app where users are already logged in so I cannot ask them to signup and login to another system again so I need to either use my user table or not require login at all


in theory, very simple indeed.

If you already have a user database you should be able to authenticate from that without any issue. There are a few fields in the user table that store profile information that are required within the application, so you would need access to those, or you could disable the calls for them if that information was not critical to your use of the app.

If I can be of assistance with customisation, drop me a line through my profile.

Hi, i have the next problem, can you help me.


Notice: Undefined index: password in C:\xampp\htdocs\ce2levelbug\Upload\login.php on line 108

based on the URL you have provided, it would seem that you are running the app inside the Upload folder from the archive you downloaded. Is this the case ?

If so, you should first remove the upload folder, and run the application from the root of the ce2levelbug folder.

If the issue still occurs after that, then it will almost certainly be related to the setup of your XAMPP local server. Let me know, we can work from there.


The problem is the same:

Notice: Undefined index: password in C:\xampp\htdocs\ce2leveltrack\login.php on line 108

The Xampp server is correctly configured; another applications don’t have any problem.

No problem.

If you can send me mail through my profile, I will work with you to get the issue resolved, rather than filling the comments with support discussions.

I have the same problem with the header message, also the SQL-import fails, it says it has a syntax error. Can you please help us? We were planning to use this today with 50 testers..


- ------------

- Table structure for table `bug_user_projects`

CREATE TABLE `bug_user_projects` ( PRIMARY KEY ( `limit_id` ) ) ENGINE = MYISAM DEFAULT CHARSET = utf8— —Dumping data for table `bug_user_projects `

  1. Dump of table support_files
  2. ------------ DROP TABLE IF EXISTS `support_files` ;
`limit_id` INT( 11 ) NOT NULL AUTO_INCREMENT ,
`project_id` VARCHAR( 30 ) NOT NULL ,
`user_id` VARCHAR( 25 ) NOT NULL DEFAULT  '',

MySQL retourneerde:

1064 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘DROP TABLE IF EXISTS `support_files`’ at line 22

Hi there,

I replied to your email yesterday, but so far have heard nothing back.

If you can either reply to my email, or send me a new one via my profile here, we will get you up and running.


I have purchased and uploaded files to the server. when import the sql file, the following error occurred. can you please check it and let me know what is the issue?

Regards Venkat

Hi, didnt get any response to my email, can you please check it up and let me know the solution please

I replied a few hours ago. Have another look, perhaps check your spam folder, and let me know if you still don’t have it.

Hi, thanks. received and updated in the website.


We are receiving this fail, can you help us?

Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Hi there,

Can you send me a mail through my profile with your server details. PHP and MySql version, and the steps that you completed in the setup process for the application ?

I will have a look through, and get you up and running.

Regards, prevuk

demo down :(

Apologies for the delay.. I have been ‘off the grid’ following surgery earlier this year. Back on track now and the demo will be online today.

great! glad your feeling better :)

Hi, Pre-purchase question. I love the ticket colour change. Is it possibe to change the colour based on the priority? For example, High Priority should turn red quicker than low priority. Also does the system send emails to admin / users to inform them of ticket updates? Thanks, Louis


I see no reason why the colour change should not be possible with a little tweaking. currently it is of course based on time, but adding additional criteria should be relatively simple.

And yes, the system sends email to both users and staff showing updates, ticket assignments etc.

Does this have the option to reply via email to update a ticket?

no, this feature is not available

este plugin soporta el lenguaje español

There is a language file that you can modify for a lot of the interface, but there is some text that is hard coded, so can be done with a little work.