This author's response time can be up to 2 business days.
There is no way to resize the image. Only a thumbnail is shown. Time and money are wasted. I do not advise to buy. After the purchase, the author does not respond to solve the problem and you can not get money back.
Dear customer, we replied to your message a few hours after submitting your ticket. Replies can take up two business days. Anyway, you can request a refund to the codecayon. The authors can not submit a refund request.
The goal of the plugin is not to implement a gallery. I’m sure your theme has a better tool for displaying images. Anyway, there is an article to tweak the plugin layout if there is not an admin setting.
Dear aurhor, you answered once and then stopped responding. It has been almost 2 days.
I do not need a gallery, I need only one larger size than yours. Ok, I maybe find tool for it. Another problem – why is the form https://prnt.sc/t9u27u duplicated?
Hi again, the form is duplicated because you enable the automatic box feature in the Reviewer > Templates. Please uncheck all post types in the Automatic box section.
I purchased the plugin a while ago with intentions of using it on one of my websites; I installed it and activated it but never got around to using it on the site, so now I have uninstalled and deleted it from the website I initially wanted to use it on and I have installed and activated it on one of my other sites where I will be able to actually put the plugin to use. However when I tried to complete the activation using my envato username and purchase code, it said this “You have exceeded the maximum number of plugin copies that can be activated with one license” How do I resolve this issue please?
Hello, thank you for your message. You can find more details in this article https://help.micheleivani.com/article/21-plugin-activation
If you have further questions, please contact us following the support guidelines https://help.micheleivani.com/article/15-get-help
That was very helpful, thank you very much for your help.
Your plugin is the best.
I have a question before i buy this.
The design style I want is https://demo.betterstudio.com/publisher/clean-tech/iphone-7-review/.
And, I want to do something like this link (https://prnt.sc/tdun78).
Is it possible?
Is there technical support?
Hello, thank you for your message. I have checked the link and the I think you can achieve a similar result with theme 2 https://demo.reviewerplugin.com/themes/
The Regular license includes 6 months of support for issues related to the Reviewer plugin itself.
1.Average stars of user riews-criteria A
2. Average stars of user riews-criteria B
3. Average stars of user riews-criteria C
Hi, The feature is present.
Please add the option to load js/css only on posts with reviews. This is the reason I stopped using this plugin. Strip all the bloat.
Hi, We see update but no log posted on the description page that needs to be updated. where is the update log posted?
Hi, thank you for your message. At the bottom of the CodeCanyon page, there is a release notes section with a link to the changelog page. Here is the direct link https://help.micheleivani.com/article/19-release-notes
User reviews are not in google index after plugin last update. Unable to get users reviews: Internal error – google cash says ((
Hello, thank you for your message. Can you please write a message to the Support Team? You can follow the support guidelines to get help. Thank you https://help.micheleivani.com/article/15-get-help
Please check also the knowledge base to configure the google snippets correctly.
We are looking for your support ticket to help you asap. The support team does not manage comments. Thank you.
Make sure to include a direct link to test the page.
I have an issue with the plugin that needs fixing.
When posting Amazon product reviews, we need to use a direct link to the image due to Amazon’s terms of service. For example: https://m.media-amazon.com/images/I/41QaeaJukSL.jpg
However, the plugin does not seem to grab the images even if I put the URL into the URL box.
Actually, the Schema.org code isn’t working either. When I check it with Google’s Schema Test Tool, there is no review Schema code on the page at all.
What were the changes in the plugin version. Where to look??
How can I change the schema type in this plugin? no option to do so? I’ve added a user review to my homepage but it add wrong schema type as “product” which is wrong in my case I want to be able to set it up as “Local business” or “TravelAgency”.
Pre purchase question: I already have a review site, but want to completely redo my site and your plugin looks ideal. I would need to bring in my exiting reader reviews? I don’t mind if I have to do each one manually, but I will need to be able to change the submitted date to what was the original date. Would I be able to do this? Many thanks
Hi, Thank you for your message. One a user review is submitted you can edit any field, included the date. Anyway the plugin offer a Migration feature for bulk importing.
How can I update from admin dashboard? It doesn’t give that option even though the license is activated.
I have so many other envato plugins and am unwilling to install another extra plugin just to be able to update your plugin. Do you plan to have the update working like it does normally with other plugins?
Hi, thank you for the feedback. The source code of the Reviewer plugin is stored on Envato servers. We are an exclusive author so we can not upload the plugin on other public places. So to download the Reviewer plugin updates you have just two possibilities: or download it manually from code canyon or use the Official Envato Plugin for the automatic download. In both cases, the source is always the Envato server. Maybe the other plugins that you have, are not exclusive Envato items so they can be redistributed from other sources.
Please contact Envato’s support for more info about the Market policies.
We have a dedicated platform for Reviewer support. We do not manage comments. Thank you.
This is not true. “Reviews are indexed on Google Searches ” Please fix bug(Unable to get users reviews: Internal error) or remove from plugin description. You do not respond about this bug by email.
How to remove, disable the icon and minus numbers? Screenshot: https://prnt.sc/tsagx7
Hi, Thank you for your message, can you please open a ticket following the support guidelines?https://help.micheleivani.com/article/15-get-help
The support Team does not manage comments. Thank you and have a nice evening.
Does anyone get any support at the moment? I did not get any answer until now
Hi, We just replied to your message. Thank you.
Hi. I like reply option. It looks good on laptop/desktop. On mobile is a little small, it will be good if user review box and reply can be larger (on left and right) for mobile.
Hi, Thank you for your feedback. The next update will take on this issue. If you have further questions, please contact us following the support guidelines https://help.micheleivani.com/article/15-get-help
Thanks for this useful plugin. I had a minor issue with the latest release. Notifications of new reviews were no longer being sent. I traced the cause to a change in reviewer/public/includes/class-rating.php
The sender email domain can include ‘www’ which means notifications are rejected from most email providers. I fixed it by adding the ‘www’ removal code you had in the previous version.
$domain_name = $url[‘host’];
$domain_name = preg_replace(’/^www\./’,’’,$_SERVER[‘SERVER_NAME’]);
Now it works as expected. I hope this helps someone else.
Your plugin allows you to upload malicious image.php files to the server, after which the site is infected. This is how the script was uploaded to us and the site was hacked.
I wrote it not for help – we solve problem, i wrote because your plugin is dangerous for sites …
Dear customer, I have checked the user review form and if I try to upload any php file the form returns an error saying that I can just upload images.
Could you please write an email to the support Team explaining the issue in details so we can dig more on this issue?
Seems that there is a problem with cloudflare since 3.20 – unfortunately I didn’t get a support (no answers and if there was an answer, then it was not helpful).
Maybe there are more guys out there with troubles with the great reviewer plugin + cloudflare user and we can help each other?
Hi thank you for your message. The office is closed for summer holidays. We will handle all the support requests ASAP. Kind regards.
I’m about to buy the plugin but I ahve a question. I want to do a website where the product score with all the custom added criterias will be comment driven. So if users will comment and score the bars of the custom added criterias will calculate, right? And do a real time display of results with the overall score? Or it will only display the overall score?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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