Important and Popular Questions
1 – For products that have free installation service, we just provide free installation service for hosting using Cpanel or Direct Admin. If you’re using VPS, you need to install Cpanel or Direct Admin. We don’t provide installation service on localhost.
Note: it’s based on Laravel framework so the root folder for it is /public. You shouldn’t install it on a sub-folder, use a sub-domain is better than a sub-folder. (we won’t support installing our product on the sub-folder).
2 – When you customize your application our support team cannot help with issues from your customization.
3 – We try for a fast reply to your tickets, but as described on our support tab, response time may be up to 2 business days. Too many issues/features questions that do not include in the support service will slow down our reply time. Please investigate yourself before opening a ticket or posting a comment.
4 – Before asking/opening tickets on https://thesky9.ticksy.com, please check our instantly updated documentation https://docs.thesky9.com also you can check our FAQ section in our documentation you will get a fast reply than open a ticket.
5 – Please don’t ask for support in the comments area. Usually, you will get the answer “Please open ticket on our support” because when you open a support ticket directly you will be assisted immediately, in this case, we BOTH saved our time.
6 – Try our demo front theme and admin panel for free, we can clarify anything before purchasing our item.
7 – You can’t get a refund once the item has been downloaded in any circumstances, check Envato refund policies https://codecanyon.net/page/author_refund_policy
8 – Read twice all things above before purchase our item.