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Purchase code: 76637596-ce96-4ea4-9a0b-381ffb727ea6
hi guys, i have buy your application but i have problem to install on my server. Can i give you my credential to access ftp so you can help me to install it?
Yes sure, send through my profile
Hi, i have send you the credential
database details required too
send to you now…thx!
Ok let me check now
well…i’m waiting your good news!
Can yiu change php version to 5.6
well..i just do it
i’m waiting your respons!! or give me back my money!
Sorry i missed your last response. Can you come on skype for faster communication webstudio.zimbabwe
Respond to my messages asap
i send you all the information you request!!! Ftp credential….database credential…every time you ask me a new information. The problem is one….you solve the problem ore refound me my money?
if you send me a mail and ask to call you on skype….but you not respond to the call…the problem is not my…you have a problem! Please, if you solme me the problem ok or refound me my money….or solve the problem. STOP ALL YOU DOING AND SOLVE MY PROBLEM OR SEND ME MY MONEY BACK
I am not asking for ftp details. The ftp details you gave only give me access to the files with the script only but here i need to access the error_log file which has the detailed error. I can not solve the issue if i do not know what is going wrong. If it was cpanel i would have solved it already. Issues like these is why envato clearly states what’s not included in item support policy https://themeforest.net/page/item_support_policy
Send message not call.
First you need to understand that i am not obliged to install the script for you
Installation of the item
Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Envato Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.
However i always help all who are having issues installing. With yours the issue can only be seen by reading the error log which is being generated by the server but its not in the path you gave me access to. I hope you understand that part. Also the past 2 days were a weekend which is difficult to work. So now i suggest you change your attitude and lets work together to solve this issue
were i send you the full access to the ftp so you can read the error log?
give me your best email
now you can use the access credential i have sent you some day ago…now you have access to the root of the domain. Remember the directory i have installed your application is /point. So, you can access to the log directory and know were is the problem with your application. Thank you
Hi, one pre-sale question. Is it possible to make it like a multistore? That every user can only see the tickets and repairs, that he created?
Hi, now it supports 1 branch only. User can see only repairs and tickets assigned to him
hello project is very nice. But clilent gives error when adding service
Hi, that has been fixed with the update
Hi, after your update it does not show special signs, if I change the language in config/app – before it worked (I mean signs like & or <)
Sorry, the editor cut the signs ’<’
I mean sign like ” ü ä ö < >”
Hi, i will have to check. I will get back to you
Other question, what about the barcode-feature you spoke about one year ago, does it work?
Do you customize or implement new features in the system if needed?
Maybe I need changes or new features in the future.
Can you do this after I purchase the system?
Hi, yes we do customization
What about he special-signs, did you fix the problem?
What’s the name of your language
German – [de] / before your update it worked!
Hi folks, one week ago you made this update and I can’t work with my translation, until now now answer – what is the problem???
Also I wanted to know, what about the barcode-feature that you spoke about 1 year ago and you wanted to launch 2 weeks later, no answer – where is the problem? I’ve bought a 1 year support and I thought this kind of fixes and questions are included – this is no customization, isn’t it?
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