Probably one of the worst customer service :(
Started fine with quick response and solutions. But since a few weeks back you get no response for up to 9 days (still waiting).
Author response
Hi, Can you please provide your ticket number to see what went wrong? Our priority is good customer support.
You can also contact support@webcodingplace.com and we will assist you immediately.
Regards
This plugin is excellent and the customer service is excellent, they made many improvements to suit my needs 100% recommended
Author response
Thanks, we appreciate your feedback.
5stars all the way! This is a great plug in and the customer support is exceptional. This company stands behind their work and really wants you to have a great experience using their products. If you are in real estate, this plug in is a must! I highly recommend it.
Author response
Thanks, we appreciate your positive feedback.
this is the ultimate real estate listing plugin
Author response
Thanks for the feedback.
Spent a good amount of time looking for a real estate plugin for WP which would properly deal with multiple languages and be flexible, after trying at least 5 other plugins before this one, none of them implemented it properly until REM. I found a few little bugs and communicated them to the author directly and they were promptly fixed or solutions found. Now I have an amazing Real estate website that works and allows me to add one property and replicate it quickly to other languages and feels flexible enough for me to build whatever I like in terms of visual design and layout. Looking forward to new features being added. Couple of feature requests, ability to manage clients and viewings within the plugin (CRM) and a way to export to BLM or do automatic publishing to property portals like Rightmove, Zoopla, "A place in the sun" or Idealista, that would just be the icing on the cake. Oh and maybe some basic Stats would be nice.
Author response
Thanks for your awesome feedback. We will consider your suggestions in the coming release.
The extension is suitable, the support is very correct.
Using Polylang, I create a 2-language website and it is suitable for it.
Thanks!
Author response
Thanks, we appreciate your feedback.
Does exactly what it says on the tin. A very well-made plugin with a clean UI and good documentation and can be quickly adapted for one's needs.
A bonus is the customer support - super helpful from day 1 and tailored the plugin a bit more to my needs.
Thank you.
Author response
Thanks, we appreciate your feedback.
satisfy
Author response
Thanks
Good and flexible plugin, updated regularly. We had to adapt this plugin for our particular sector, the team was both responsive and competent despite the language (we are a French company). We highly recommend this plugin.
Author response
Thanks, we appreciate your feedback.
I would like to thank you very much for the technical support provided by the Real Estate Manager plugin team. The attention they paid to my request was not only with total respect, but was quickly resolved. The plugin is extremely practical to use, with many possibilities for functionality. I highly recommend it, because besides having all the necessary features for my project, it is extremely light on loading, and works perfectly with my theme.
Author response
Thanks, we appreciate your feedback.
great plugin, need to improve on customer service, but i ill definitely keep using it for my clients.
Author response
Thanks, we appreciate your feedback.
Awesome plugin and awesome support, It allows you to save a lot of time and above all it is compatible with elementor!
Author response
Thanks, we appreciate your positive feedback.
Really really great customer support. They helped me make a few final tweaks to my project that I greatly appreciated. Great plugin too!
Author response
Thanks, we appreciate your feedback.
Excelent, It flexible and so easy to manage
Author response
Thanks, we appreciate your feedback.
Not very recommend this plugin. We have tested this plugin quite a while. The ticketing support was very poor. Sometime it took 3-4 days to get a reply.
Author response
Hi, Thanks for your feedback. Can you please share your ticket number? The average support time is around 1 to 2 days. Maybe there is some other issue and we can solve it together.
Regards
It's a very robust real estate system. The developers of this plugin offer great and timely support.
Author response
Thanks, we appreciate your feedback.
I bought this plugin and I must say that what annoys me is the lack of documentation for basic things that should be easy to implement.
If you want to buy it, I recommend before reviewing the little documentation of use and you will realize that you will have to be paying $29 every 6 months for support.
To activate a function as basic as if a property is sold or not, you should consult the support.
Very bad!!
Author response
Hi, we apologize for any inconvenience you had. A full documentation is available here
https://wp-rem.com/online-documentation/
and regarding the support, All items on this market charge for support every 6 months, not just our plugin. and you don't need to purchase the support every month as long as you're using the plugin without any issues. Even with the issues, if there is any bug, we will fix it without your support extension. So, if your review is specifically based on this statement, then I think you should consult with the Envato Market team.
I'm not sure with your last issue, you can easily change the status to sold or available.
Anyway, you can contact support@webcodingplace.com and we will further look into this.
Regards
Plugin quality
Technical support speed
We really have to thank the staff
Author response
Thanks for your feedback.
Fantastic plugin. I have tried a few real estate plugins but this is by far the best and the customer support is fantastic. Highly recommend...
Author response
Thanks, we appreciate your feedback.
I was integrating REM 'into' another theme. Upon finding REM, I liked the function and it made a great Add-on into my main theme.
At first there were issues with documentation and integration.
But... the REM developers stepped up to the plate!
It was obvious that it was a new process - 2 into 1- for them.
They came through brilliantly with super support and taking the time helping me work through the whole process. Some coding issues were found but they customized to solve them.
Outcome.... Works and functions as I had envisioned it would.
Kudos to Fayaz! Well Done!
Author response
Thanks, we appreciate your feedback.
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