235 comments found.
Hello, I’ve got one question, can you point how to place a search sidebar of three columns and a grid of nine columns, I can’t find this option within the plugin, it was easy to find in previous versions, how do I do this on 3.0 and above?
Hello,
Hope you are doing fine,
However for support please write to our new support forum https://redqsupport.ticksy.com/
so that our support team can have a look at it.
NB: please attach all the necessary information like screenshots of your issues and admin credentials in your ticket so that our developer can have clear understanding of your issues.
our support team will get back you after replying to the previous tickets.
Thanks Redqteam
Hi, I want to use the uncode basic design. I removed the $ and price as its not about product. Now I want to display the excerpt instead of “add to cart”. But I don’t know the code to insert. I didn’t get the part “open your browser console”. Thanks
Hello,
Hope you are doing fine,
However for support please write to our new support forum https://redqsupport.ticksy.com/
so that our support team can have a look at it.
NB: please attach all the necessary information like screenshots of your issues and admin credentials in your ticket so that our developer can have clear understanding of your issues.
our support team will get back you after replying to the previous tickets.
Thanks Redqteam
Your support site is down, sure you are aware – Service Unavailable
PHP did not respond properly to the request. As a result, Apache considers the PHP-FPM service to be unavailable.
Hello,
Thanks for informing about the support server, It’s ok now, you can access it and submit a ticket if you want.
We are considering to move in our own support site within a few months.
Thanks Redqteam
Not for me, different error, now its 502 Bad Gateway
Its fine now 
Thanks anyway
welcome
I updated to 3.3 but it broke my site?
Fatal error: Class ‘Reactive\Admin\Reactive_Helper’ not found in /home/....../public_html/wp-content/plugins/reactivepro-2/index.php on line 89
Please could you tell me what to do to fix?
Hello,
Hope you are doing fine,
However for support please write to our new support forum https://redqsupport.ticksy.com/
so that our support team can have a look at it.
NB: please attach all the necessary information like screenshots of your issues and admin credentials in your ticket so that our developer can have clear understanding of your issues.
our support team will get back you after replying to the previous tickets.
Thanks Redqteam
Done, thank you: PRIVATE TICKET #1268494
Can you give me a URL where you’ve used Reactive Pro V3 with Avada Theme? I see your demos are all on Reactive V2
Is someone working on my ticket PRIVATE TICKET #1268494
we have assign the ticket to the support agent as our working hour has been already end for today, but don’t worry Our support team will check your issue and help you to solve it tomorrow at the very beginning of their work. Hope it’s ok with you, Regards
Has someone had a look at this ticket yet? Its URGENT. It seems as thought I’m not the only one…
please check i have sent the fixed version in your ticket, we have already submit an update for this issue.
thanks
Just purchased and have this error” Fatal error: Class ‘Reactive\Admin\Reactive_Helper’ not found in /home/teaminut/public_html/suitsguide/wp-content/plugins/reactivepro/index.php on line 89
hello,
hope all is well,
can you please report your issues to our support forum,
so that our support team can have a look at it,
NB: we will submit and update with in an hour to envato with the fixed version, if you need it now please contact in our support forum they will fixed it for you.
regards uou
I’ve installed the new version support sent me. There is however now another problem. The search results aren’t showing on the Grid..?
Ticket already submitted for this also..
Please check your ticket a reply has been sent, thanks
Thanks.. Fixed. Perfect!!
Welcome
Does anyone on this forum know what the custom CSS code would be to change the search box background color to white. It’s grey at the moment and looks terrible.
I tried .react-grid-item { background-color: #ffffff !important }
But its not working.. Any ideas? I’m not a coder but am not paying $40 for hourly support for documentation that should come with the product.
I figured it out. If anyone else needs to custom css code, here it is:
/* custom css for background and borders for SRP search box*/ .reactiveGridBox___3k99S { background-color: #ffffff !important }
.reactiveSearchElementTitle___3L0a6 { background-color: #ffffff !important; border-color: #ffffff !important }
.reactiveToggleBtn___cQAWH { background-color: #ffffff !important; border-color: #ffffff !important }
.reactiveSearchGridContents___15mHZ { background-color: #ffffff !important; border-color: #ffffff !important }
Hello georgemienie,
Thanks for your comment, we will check it and if everything is alright we will add it to our FAQ section so that other users can be benefited from your css.
thanks
You guys have really messed up with v3.3. I was checking the way the search shows up on mobile and Now my search block headers don’t show and drop down don’t show. I take back my 5 star rating.
I think you should roll back to 3.2 and test properly…. 
FIX THIS!!!!!!!! (And don’t tell me to lodge a ticket.. Ive already done it..)
Hello Georgemienie,
I am writing here the same reply as above for the very same comment.
Have you checked our Video Guide for Mobile and Tab size Device, Here it is, https://youtu.be/feRFqjT84AY?list=PLUT1MYLrVpA9znKC6yCdFGg0hatr2E0qC I’me quite not sure it’s your css that’s affecting your mobile layouts but we are pretty sure our plugin is so much flexible for different size device. You can check our demo site for example http://reactive.redq.io/
If you still believe that there is something wrong, feel free to submit a ticket with details we will check it and help you to fix your issues.
let me know if you need any information
Thanks
I am getting the same error as everyone else. Fatal error: Class ‘Reactive\Admin\Reactive_Helper’ not found in /home/....../public_html/wp-content/plugins/reactivepro-2/index.php
Please just upload the working version to Envato. You said you sent it to georgemienie a few hours ago. I don’t want to open a ticket. I just want a working plugin.
Hello,
Hope you are doing well,
We have already submitted an update for this fix, https://cl.ly/472R1r1h2q0Y Please submit a ticket to our support forum https://redqsupport.ticksy.com/ or send us a mail support@redqteam.comwe will send you the updated version of the plugin it will fix your issue.
Thanks Redqteam
I have sent you an email. Can you please send me a WORKING version of the plugin?
A Reply has been sent to your mail please check, if you have further issues please submit a ticket to our support forum, thanks
You guys have really messed up with v3.3. I was checking the way the search shows up on mobile and Now my search block headers don’t show and drop down don’t show. I take back my 5 star rating.
I think you should roll back to 3.2 and test properly….
FIX THIS!!!!!!!! (And don’t tell me to lodge a ticket.. Ive already done it..)
Hello Georgemienie,
Have you checked our Video Guide for Mobile and Tab size Device, Here it is, https://youtu.be/feRFqjT84AY?list=PLUT1MYLrVpA9znKC6yCdFGg0hatr2E0qCI’me quite not sure it’s your css that’s affecting your mobile layouts but we are pretty sure our plugin is so much flexible for different size device. You can check our demo site for example http://reactive.redq.io/
If you still believe that there is something wrong, feel free to submit a ticket with details we will check it and help you to fix your issues.
let me know if you need any information
Thanks
It’s not the CSS, those are merely color styling changes. When you use the floating filter button on mobile, the filters don’t apply the drop downs.
I have resorted to switching off the floating filter in order to have drop downs, so I have not “fixed it”.
We have provided Different design for Small size device,
i) you can show your search component in sidebar modal when button will be clicked https://cl.ly/140P1j42031A https://cl.ly/3e2v3m1E1J2K ii) or you can also just show them in your main window just like the below image, https://cl.ly/030r2w0w0E27and the dropdown is working fine,
if you believe that still you have issues just report them to the below mail with screenshot details and your site admin credentials,
support@redqteam.comwe will have a look at it thanks
That component in the sidebar modal does not offer dropdowns as with the previous versions. This is what I’m referring too. This screenshot of yours clearly shows no dropdowns any longer: https://cl.ly/140P1j42031A
Thanks for pointing it out, we will push an update in the next week which will have this feature for you, Regards
Thank You. I look forward to the update…
Hi! I couldn’t use the ticksy support system so ill try here. I installed the update and the whole page breaks. Its looking for a class that exists but it says it cannot find it. Can you help?
Hello,
Please download our latest Update, it will fix your issues,
if you still need help feel free to contact us in our support forum
thanks
Hello! We have the latest version, just installed it some hours ago. Best! //S
I needed to know if a plugin I was using called Reviewer was compatible with Reactive Pro. Was it tested yet? Also, can you filter by star rating with Reactive Pro?
Hello,
Thanks for your interest, Hope you are doing great,
We haven’t tested the reviewer wiith our plugin yet, but we do have a plugin to make a reviewer plugin compatible with our plugin.
Regarding Filters by stars we are working on it and using the below free Review plugin to Filter by star. https://wordpress.org/plugins/rating-builder/We will add the rating filter feature as soon as our developers complete the work.
Thanks
Hi,
What is the plugin that will make a review/rating plugin compatible with Reactive Pro? Also, do you know when the filter by rating feature will be incorporated into Reactive Pro and what additional plugins will I need to filter by rating?
currently to filter rating or review there is only normal component available for example checkbox, radiobox, range filter.
we are working on the filter by rating feature, we can’t provide an approximate date on it but we will surely update our plugin with this feature in the near future.
thanks
OK. How do I filter by rating using my rating plugin? Also, how would you filter by rating using checkboxes, radioboxes and range filters?
if you rating plugin keeps the average rating on a linear meta filed you can choose the meta field from our checkbox , radiobox or range filter. you can filter the posts using that meta value
Hello Everyone,
Hope everything is going great,
We are here to inform you that
Our Ticksy support site is down for maintenance,
It will take 2 – 3 days to get back.
In the mean time we will request you to send us
a PM (personal Message) from our profile,
If you have any query feel free to comment here.
Thanks Redqteam
1) What is demo frontend and admin? Seem only small picture on demo page?
2) Is it work with dropdown option? (input text then appear all option related text input, or click on button to appear everything in dropdown, all multi checkbox available multi check)
3) Is it available custom post type? it mean also work available fitter comment, forum content in website?
4) Is it dynamic filter? Example choose country A, will appear all city of country A, after choose city A, will appear all stree of city A. similar with catalog
5) Is it autocomplete text input for search ?
Hello Alisabai,
Thank you for your interest, Hope you are doing fine,
1. The admin demo is currently not available, but you can check the admin options from the below Reactive Pro installation video url and documentation section,
https://www.youtube.com/watch?v=bXuPEStZdNo&index=2&list=PLUT1MYLrVpA9znKC6yCdFGg0hatr2E0qCand
https://redq.gitbooks.io/reactive-pro-advance-searching-filtering/content/search-builder/backend.html For the frontend demo you can check our demo site, http://reactive.redq.io/ 2. yes dropdown option are available you can check the below demo https://reactive.redq.io/?page_id=577193. The plugin support custom post type, regarding filter comment and forum content can you send us some example?
4. yes dynamic filter is avaialble exactly what you are looking for, you can check the below demo, https://reactive.redq.io/?page_id=57754
5. yes autocomplete text input search is also available, here is the demo https://reactive.redq.io/?page_id=57740
let me know if you need more information
thanks Redqteam
3) Please install bbpress, when you pick available post type to see available or not? https://www.screencast.com/t/9DXEODgi6QJy
4) Your link is autocomplete address input, text input like this. https://www.screencast.com/t/HNgyU6IjmIUc
5) Is it available shortcode , which added to visual composer and can use multiple search templete in one page?
6) Which number is not available, will your team update feature? How long will available next release?
2. regarding dynamic catalog if you mean parent child hierarchy combobox yes it’s available in our plugin. sorry the image or icon feature is not available yet we are working on it,
3. our plugin support any kind of custom post type , regarding comment and forum content you can use our text search component which search through the custom posts content.
4. our autocomplete currently only supports google autocomplete location, we are working on some cool autocomplete feature also.
5. Currently you can only use single shortcode in visual composer in a page, but through that shortcode you can use different search elements in that block.
6. sorry didn’t sure what you are exactly asking here, our next update will be released with in this week with grid loading optimization and grid template chooser.
Thanks
Have you open this sreenshot?
Forcus text: Catalog search…. If enter text hear the catalog can be filter in dropdown also, example in enter A… All catalog A will be appear
https://www.screencast.com/t/YNIrA18D
Yes waiting icon catalog enable enable then.
3) Can you more clear “text search component ”? This is function in this plugin, right?
4) Should add autocomplete for text input. Good
https://www.screencast.com/t/HNgyU6IjmIUc
5) Example i created 3 shortcode filter form. In page used visual composer, i creatd 3 Colums. SO
1 shortcode/ for each colums/ (Total 3 colums) ==> avaialbe 3 forms filter for 1 page. right?
When is next release available for feature image/icon catalog filter (2) and (4)?
Apparently I’m not getting lucky. Support is extremely slow … I’m waiting for feedback 6 days ago and so far no answer for my problem
Please check we have sent a reply to your ticket, thanks
I have configured the Search box field to ‘submit on enter’ and this is when the error occurs. When that setting is not switched on then the form searches on every keystroke, which is not the desired effect.
I have noticed that this error occurs on Firefox, but not on Chrome. I am on macOS.
The error is:
ReferenceError: event is not defined
The script with the error is:
/wp-content/plugins/redq-reuse-form/assets/dist/js/text.8db837.chunk.js
(line 1, col 1640)
Hello,
Hope you are doing fine,
However for support please write to our new support forum https://redqsupport.ticksy.com/
so that our support team can have a look at it.
NB: please attach all the necessary information like screenshots of your issues and admin credentials in your ticket so that our developer can have clear understanding of your issues.
our support team will get back you after replying to the previous tickets.
Thanks Redqteam
Hi, thanks for getting back to me. I have submitted a ticket there, however I have received no reply from the support team previously so I wanted to try and maximise my opportunity to have my issue handled. Can you advise if someone on the support team is available to help me out?
Hi, I was wondering if you have an ETA on support system availability as it says Estimated Time: 15-30 minutes however it has been down for about 2 hours or more now. Many thanks.
Hello Moodlemarketing,
We are sorry for the delay as the ticksy support system is under maintenance, however you can send us a mail with details of your issues and your site url and credentials from the below mail address, so that we can have a look at it.
support@redqteam.comthanks
