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Just a couple of pre-sales questions!
1: Does a user have to be logged in to create a new ticket?
2: Can tickets be created by user sending email?
Yes the plugin is built into the WordPress user system so the user that is logged in will be able to create support tickets.
No tickets are created by sending email I’m afraid, that’s not something easily done in WordPress unfortunately.
Any more questions please let us know,
Is it easy to translate?
I need to translate it into French.
Thanks for your help
Quip Support wasn’t designed with translation in mind I’m afraid sorry. If we get a lot of requests for translation we will put it in an update.
I would be interested aswel when there is option to translate frontend.
We currently don’t have any plans to translate this plugin, sorry about that!
I liked this plugin as it has its own knowledge base.
I have a very complex website and currently using some 60 plugins in my website. What is the compatibility with other plugins? (as it is a new plugin, I am skeptic about its compatibility before purchase).
Also some of the essential features I am looking for are:
1) Email Piping
2) Knowledge Base looks: http://codecanyon.net/item/knowledge-base-helpdesk-wiki-wordpress-plugin/full_screen_preview/5758910
3) Can a user see all the request created by him in frontend?
All the best
Well, this plugin is written in a self-contained way and doesn’t use any features that should clash with other plugins. However, we can’t promise how well written other plugins are – as you know there are a lot of low quality ones out there and you never know what they can break!
Email piping is a tough one with WordPress plugins but it’s something we’ve been looking into. It’s not going to happen quickly unfortunately.
The knowledge base we include will take on the current theme you have installed so it probably won’t ever look like the image you linked unless you install a theme like that.
A user can see all their requests yes, they receive a link for each new ticket they create and the link takes them to a front-end viewable status page where the user can also send more messages and see your responses.
Hope that helps,
HelloI have a question – I have created a Support Agent and assigned a ticket to him. I want him to see only the tickets assigned to him and not all tickets. For example I have 4 agents and I assign tickets to individual agents but I don’t want the agents to see all tickets except the tickets that are assigned to him. How to achieve this. Currently the logged in Support Agent (user role) can see all tickets irregardless of his assignment. Please help.
Currently the roles defined in the system mean that anyone assigned as a support agent can see all support tickets. I appreciate that this doesn’t exactly work for your use case and we’ll look into ways of making this better. But for now I’m afraid it doesn’t work the way you want. Sorry about that.
1) is it possible to create departments and assings agents to those departments and to choose the deparment in the ticket? 2) is it possible to customize the ticket form?
Unfortunately no, there are no departments or similar. Also the ticket form isn’t customizable at the moment, perhaps a future update.
Hello, I just buy it but I also just realise that the user need to be logged to write a ticket, and I didnt know that. It’s possible to write ticket without login ? If not I need to find another plugin, can I be refund ? thank you very much
Users can create tickets without being logged in, you must put the shortcode onto a public page for creating a ticket.
Happy to assist with a refund though. Please use the request refund option from your CodeCanyon account and I will take care of it.
I put it one this public page: https://www.hypno360.com/pour-nous-contacter/ but user need to login, what is the problem ? Thank you
I’m sorry, I misunderstood you. Yes, you will need to log in to create a ticket on that form, sorry for the misunderstanding!
Congratulations! Good luck with your sales
Pre sale question? Will this plugin allow me to use custom statuses for ticket updates? also will each client automatically be notified of ticket updates?
There are no custom statuses just the ones included. Clients will be notified when a ticket changes yes.
What a great product!
Pre-purchase question. Is it possible to set knowledge base “private”? So only registered users can view all knowledge base or tutorials.
Thanks! So, that feature is not built in to Quip Support however there are lots of other plugins that allow you to set pages to be private and Quip Support will work alongside those. All you’d need to do is mark the page with the knowledge base shortcode as private and it would work as you need.
Great! Thanks for the answers. Just bought it
(With my other account)
A question, how to auto assign created ticket to customer service?
This is important, because when user create a ticket, I’ll need a notif email send to the customer service.
There isn’t currently an option to automatically assign new tickets to a specific customer service agent but it’s a great idea! Will add it to the list of things to add in our updates.
Thanks for your reply
I just sent a message through your profile, I need an urgent help.
Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 before buying it.
Quip Support is a helpdesk plugin, no theme included.
How can users create tickets as mentioned above without login? How can they then track the ticket progress reply if they have no login details? I’m looking for this kind of solution for our site
Users are given a link which is a special login link for them so they can visit the site and see replies and progress etc.
I recommend waiting if you are thinking of purchasing this as we are rebuilding it completely and this version will become obsolete. Unfortunately I can’t say how long it will take.
I recently purchased Quip Invoices – Fully Featured WordPress Invoicing via envato.
I’ve installed the plugin, but when I seek to activate it I get the following error
Plugin could not be activated because it triggered a fatal error.
Fatal error: Cannot redeclare class Stripe\Stripe in /home/environm/public_html/ecologyjobs.co.uk/wp-content/plugins/codecanyon-11996217-quip-invoices-fully-featured-wordpress-invoicing-1/lib/stripe-php/lib/Stripe.php on line 6
I’ve troubleshooted the problem and see it’s caused by a conflict with the ‘Stripe WooCommerce Addon’.
Please can you help me to get the plugin working?
PS your firstname.lastname@example.org doesn’t seem to be working
Yes, it looks like the other plugin is also using Stripe and you will be unable to have both plugins working at the same time. Quip Invoices has some code that does check for other versions of Stripe being installed and it should detect and not try to redeclare it. You might be able to disable both plugins and then activate them in order, Quip Invoices first, then the Woocommerce one and it might be OK.
Otherwise, I’m afraid they won’t work together.
I’m evaluating your plugin the plugin we should install in a company where all employees have a different role,
is it possible to associate a ticket object with an agent, so if a ticket is opened to the administration, that ticket is managed by the agents dealing with the administration and not by others?
can I allow tickets to be opened to site visitors?
I don’t believe Quip Support offers the features you require. I’d also suggest waiting to purchase as this plugin is being completely rewritten.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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