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Hi I have installed the plugin, validated my Purolator connection and I can see where the rates have loaded from Purolator. My problem is that the rates do not get put onto my cart. the cart says that the shipping method is missing however when I check the shipping zone the Purolator method seems to be there. any ideas on what to try settings seem to be ok.

I looked at all items listed and all seem ok although it has not appeared to rate anything as it says nothing has been calculated in the rate look up. I checked the rates are available when I validate the keys. All that is in my download page is the file I downloaded this morning so not sure where to get it my version say 1.2.4, please advise if I upgrade it from the installed plugin or if it is a downloadable patch and where I can download it.

Great news, the updated plugin is available (version 1.2.5). Please download it from your CodeCanyon downloads area. It should have a much better process to handle box packing and other issues. All the best!


Co_Dame Purchased

Hi there, I have this issue: Instead of choosing among the 14 Customer Pacakging defined boxes, sometime the plugin packages the items in a boxe that is not among these 14 boxes, even if there are boxes big enough in this list to contain all the items in the cart. In the options, I have choosen: Package Type: Customer Packaging. And I have checked: Enable Shipping Box Sizes. Thank you for your help!


Co_Dame Purchased

Hello, Do you have an estimated date for the release of your next update? Because in the meantime, I should unactive Purolator shipping to avoid confusion with the shipping box and shipping fees. Thanks!

We have just recently submitted an updated version of this plugin to address the box packing. There was a fix for a similar issue that you are having with the several separate boxes. This update will be available on CodeCanyon as soon as it is approved. I will let you know when it can be downloaded. All the best!

Great news, the updated plugin is available (version 1.2.5). Please download it from your CodeCanyon downloads area. It should have a much better process to handle box packing and other issues. All the best!


I have a question to ask: In the Sender address section, if I add more than one address, does your plugin calculate shipping based on the customer closest to the addresses I’ve entered in the backend?

I have a website that has four warehouses products will be shipped from. If a customer buys products from warehouse A and warehouse C I want to know if your plugin recognizes the zip code and charges based on the nearest location.

Any insight you can give into this will help. Thanks.

Yes, that is correct! The sender address is geolacated by its postal code and the plugin will select the closest location to the destination postal code when it does the lookup for Rates. It does this selection by a distance calculation. This choice is saved with the order information so you can tell what warehouse was selected. All the best!

Thanks for the fast reply, truemedia! If I have anymore questions about this issue I will let you know.

Hey i need some serious help with the purolator plugin. i followed the steps exactly but the shipping prices are crazyyy high!

We’ve been using purolator for years, but the calculations shows different from what we’re used to. For example a customer buys 200 notebooks from us and it should cost 35$ to ship. But on the site, when you enter 200 notebooks shipping comes up to $3,516.56! (i the postal code i entered is the same postal code as the sending address too)

you can see for your self here-> Just put 200 notebooks in the cart and see how the shipping goes through the roof.

Your assistance would be greatly appreciated!!

Kind regards,

Hey thanks for the quick response, il shoot you an email shortly!

Hello, i send you an email few days ago. Awaiting your response! Thanks.

Thanks, I’ve been away on a trip, but I will do some tests using large quantities and those dimensions. All the best!

hi, We would like to avoid warehouse clerk having to manually enter the tracking code in the woocommerce order.

Is there a way for the plugin to get the tracking number and status from Purolator Webservice based on the information that was entered in the Purolator warehouse terminal? Like the order number? Thanks!

Thanks for using our plugin. No, there is currently not a way to automatically add it by looking up tracking numbers by order id/reference number. There may be an integration solution at some point (such as a custom page that the warehouse clerk can use a barcode reader on) but it would depend on your setup. All the best.


1-The plugin seems to be able to connect to Purolator Webservice to get the status based on the tracking number. Please confirm?

2-The tracking number now HAS to be entered by a human. But the system already have the orderID, and Purolator ALSO has the Order ID after it is submitted by the warehouse system. You mean there is NO way for the plugin to query Purolator with the orderID?

If not:
  a) Is this in the forecast?
  b) Is this something that could be customized?


Yes, 1- The plugin uses the tracking number to lookup all the details using Purolator webservices. The issue with using the OrderID to look for a tracking number is that it may not always be accurate, and sometimes is not found.
But Purolator does have a Webservices method that provides what you’re asking. `TrackPackagesByReference` is a method that needs Reference Number (OrderID), Destination Postal Code, Source Postal Code and a date range of when it was shipped. It then returns the Tracking numbers that match this information.
We don’t have this as a feature in our current upcoming version. But I just wanted to let you know about the method, as it could be developed in a secondary plugin. All the best.

Anyway we can get this guy to generate the slips and pull the tracking numbers automatically. In a perfect world I could send the slips to a folder that prints and the tracking automatically fills itself in. Think this is possible?

Hello, The field to enter a tracking number is not generating. Thanks,