truemedia

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64 comments found.

Hi I have installed the plugin, validated my Purolator connection and I can see where the rates have loaded from Purolator. My problem is that the rates do not get put onto my cart. the cart says that the shipping method is missing however when I check the shipping zone the Purolator method seems to be there. any ideas on what to try settings seem to be ok.

I looked at all items listed and all seem ok although it has not appeared to rate anything as it says nothing has been calculated in the rate look up. I checked the rates are available when I validate the keys. All that is in my download page is the file I downloaded this morning so not sure where to get it my version say 1.2.4, please advise if I upgrade it from the installed plugin or if it is a downloadable patch and where I can download it.

Great news, the updated plugin is available (version 1.2.5). Please download it from your CodeCanyon downloads area. It should have a much better process to handle box packing and other issues. All the best!

Hi there, I have this issue: Instead of choosing among the 14 Customer Pacakging defined boxes, sometime the plugin packages the items in a boxe that is not among these 14 boxes, even if there are boxes big enough in this list to contain all the items in the cart. In the options, I have choosen: Package Type: Customer Packaging. And I have checked: Enable Shipping Box Sizes. Thank you for your help!

ComDame

ComDame Purchased

Hello, Do you have an estimated date for the release of your next update? Because in the meantime, I should unactive Purolator shipping to avoid confusion with the shipping box and shipping fees. Thanks!

We have just recently submitted an updated version of this plugin to address the box packing. There was a fix for a similar issue that you are having with the several separate boxes. This update will be available on CodeCanyon as soon as it is approved. I will let you know when it can be downloaded. All the best!

Great news, the updated plugin is available (version 1.2.5). Please download it from your CodeCanyon downloads area. It should have a much better process to handle box packing and other issues. All the best!

Hello,

I have a question to ask: In the Sender address section, if I add more than one address, does your plugin calculate shipping based on the customer closest to the addresses I’ve entered in the backend?

I have a website that has four warehouses products will be shipped from. If a customer buys products from warehouse A and warehouse C I want to know if your plugin recognizes the zip code and charges based on the nearest location.

Any insight you can give into this will help. Thanks.

Yes, that is correct! The sender address is geolacated by its postal code and the plugin will select the closest location to the destination postal code when it does the lookup for Rates. It does this selection by a distance calculation. This choice is saved with the order information so you can tell what warehouse was selected. All the best!

Thanks for the fast reply, truemedia! If I have anymore questions about this issue I will let you know.

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