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Discussion on Private Messages for UserPro

Discussion on Private Messages for UserPro

Cart 2,474 sales

DeluxeThemes supports this item

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This author's response time can be up to 2 business days.

483 comments found.

danekd

danekd Purchased

where the hell can i find the plugin control panel? I’ve obviously installed it but i can’t access the plugin dashboard nor any settings. How can i fix this?

Hi,

Here: wp-admin -> UserPro -> Private Messaging.

danekd

danekd Purchased

That doesn’t work. On my side there is literally no control panel of any sort.

Then you need to open a support ticket, and it would be good if you give a login to wp-admin, we would like to take a look.

Presale question.

Can Private Messages add-on let 2 users have a private conversation?

For example: Each user account must have a link “chat with me”.

Thank you.

Hello,

Thank You for contacting us,

Yes, users can chat in private, and yes there will be a button on each user’s page.

Have a nice day.

I just need to know if there is an easy way to place a new message notification somewhere else? We created a dashboard and would like to put a notification that the user has unread messages when they are on their dashboard. Please help!!

Hi,

You will probably only be able to do this programmatically. I can take a look.

I just purchased this addon for user pro and is there documentation on how to setup this private message? I am confused on how to setup it up…Also i am trying to activate the license but i get an error stated that my purchased code is wrong or envanto api is down.

Are you no longer in business?

I e-mailed you through your site days ago with no response & I see you haven’t had any comments in 6 months.

Hi,

We did not receive your email. If you are writing, write privately through here.

Hi can I use this plugin for private messaging in a classifieds website , the theme is classipress theme , is it compatible ?

Hello,

Thank You for contacting us,

As for today I’m not sure, but the most recent support tickets I can find with keyword: “classipress” was in 2017 and older years, and it was compatible back then.

To sum up: I don’t think I have an answer for You today.

Note: this is an add-on to extend functionality of a plugin: “UserPro”, so just a heads up.

Have a nice day.

Hello, how can I send a mass message to all my subscribers?

Hello,

Admin dashboard->UserPro->Private Messaging->”Broadcast message” bar

Broadcast Message Settings->set it to “Enabled”

Allow these roles to broadcast messages->type in “administrator”

Save it and You as administrator in Your profile should find a new button “Broadcast message” next to “My messages” button.

Have a nice day.

Hi I think if I stick with the plugin .. I would like to know, a question .. can you remove the “follow +” button? what would be the function of “set custom note”? and how can I translate the plugin? ..

thanks

Hello,

Thank You for contacting us,

1. Admin dashboard->UserPro-> Module Settings-> Social Features

Set it to “deactivate”

2. Custom note is a function for administrator to leave a public note, You can write in it: “scammer” or “suspected shady user”.

May depend on the type of Your website.

3. Plenty of ways:

You can do it by downloading “poedit” windows/linux application – Free

You can do it with WordPress plugin: “Loco translate” – Free

You can do it with WordPress plugin: “WPML” – Paid

And many more.

Have a nice day.

hi.. thanks, .. ok .. but if I deactivate “Social Features” the “send message” function is deactivated, I just want “follow +” to disappear.

Hello,

Try copy&paste this:

.userpro .up-btn__follow { display: none; }

To here: Admin dashboard->userpro->tab “custom css”

Afterwards don’t forget to clear Your browser cache and if You have a plugin, that manages cache, then, that too.

If You have more technical questions, please, raise support ticket.

Have a nice day.

Hi. I have a website with 70 users and I need the administrator to send a message once a month to each one and for them to be able to respond anonymously. I think this plugin is the right one for me.

I see that it has not been updated since 2017. Will this plugin stop working, will it be updated?

thanks

Hello,

To receive a refund You should do these steps:

1. Raise support ticket

2. Explain Your situation

3. Ask in it for a refund

Have a nice day.

where do i open the support ticket

Hello,

You can do that in our support tab:

https://codecanyon.net/item/private-messages-for-userpro/7124805/support

Have a nice day.

Presales question: Does it work with latest wordpress?

Hello,

Thank You for contacting us,

It does.

Have a nice day.

This plugin has a SECURITY FLAW. The dashboard page for the admin give the url with the admin name instead of the admin nickname. Can you fix that? Huge problem.

This is on the public view of my profile dashboard. Where in the PHP do I find this function so I can change it?

Hello, Thank You for contacting us,

So the main issue as I understand is this:

“ex: http://website.com/profile/admin_name instead of ex: http://website.com/profile/nickname"

1. Go to admin dashboard

2. Go to userpro

3. Expand “general” tab

4. FInd this: “Profile Permalink Structure”

There will be 4 options, they will change permalink.

Have a nice day.

Ok. This worked, Thank You.

Please review your support emails, the whole range of plugins appear to do what you want, yet nothing ever works, nothing is obvious, how users will understand how this works I have no idea

Hello,

Apologies for your troubles.

This plugin is documented -> https://docs.userproplugin.com/, also you can find a lot info while googling. If there is something not working please raise a support ticket and our support team will answer your query as soon as possible.

Have a nice day

bonjour, est-il possible de sélectionner quelques membres et de leur envoyer un message commun?

Hello,

Thank You for getting in touch with us,

No, You can’t specify in a message which people will receive it.

Alternatively, You can send messages to all users globally with 1 click, or You can send it to all Your followers.

Have a nice day.

I want to connect users who want to learn english to chat with each others. does this plugin help me? I can’t find private messages feature!

Hello,

Glad you got in touch with us.

It allows to chat with each other. Here is written what can add-on do -> https://userproplugin.com/download/private-messages/

the demo open the userpro full plugin I can’t see the private message chat

There is no private chat in demo unfortunately.

hello there, the email notifications not working, I enabled it but not emails sending when user receive a massage. how can I make it work? thanks

Hello,

I did see your support ticket. It is answered and I am waiting for your reply.

Have a nice day

Replied, please check it. thanks :)

Can it be configured for exclusive messaging between user and administrator?

Hello,

Thank you for getting in touch with us.

By default you can message to anyone.

Hello. There have been no updates in 2 years. Is this still stable with the newest version of UserPro?

Hello, it is still compatible.

Hello, i have a pre order question. I about the Broadcast message, is this notifications are by email? or how members get the notificatios? do they have to be login in to the site to see the notifications? thanks!

Hello,

All notifications are sent by email.

Hi, Pre-sale question, can I use it to communicate direclty and only with my customers? so that means that any individual customer can private message me and I can private message them but they cannot message anyone else.

Thank you

Hello, unfortunately this is not possible.

Hi,

20 days ago I wrote several emails, send comments and left messages to support.

Since last week I wrote you at least 5 emails and I still have no answer.

Can I have an answer when?

It is really too long, as indicated several times it is an urgent problem, that I meet since I bought your plugins (3 plugins) almost 1 month ago.

I need and I want answer today, and of course I want that you fix the problem.

Thank you

I sent several messages via the support page (the link you mentioned above) and I wrote at least 10 emails, support@deluxethemes.zendesk.com and support+id21853@deluxethemes.zendesk.com it’s not your email ?

Hello, it is our email and I can see in our system that our agents are communicating with you via the tickets.

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