483 comments found.
where the hell can i find the plugin control panel? I’ve obviously installed it but i can’t access the plugin dashboard nor any settings. How can i fix this?
Hi,
Here: wp-admin -> UserPro -> Private Messaging.
That doesn’t work. On my side there is literally no control panel of any sort.
Then you need to open a support ticket, and it would be good if you give a login to wp-admin, we would like to take a look.
Presale question.
Can Private Messages add-on let 2 users have a private conversation?
For example: Each user account must have a link “chat with me”.
Thank you.
Hello,
Thank You for contacting us,
Yes, users can chat in private, and yes there will be a button on each user’s page.
Have a nice day.
I just need to know if there is an easy way to place a new message notification somewhere else? We created a dashboard and would like to put a notification that the user has unread messages when they are on their dashboard. Please help!!
Hi,
You will probably only be able to do this programmatically. I can take a look.
I just purchased this addon for user pro and is there documentation on how to setup this private message? I am confused on how to setup it up…Also i am trying to activate the license but i get an error stated that my purchased code is wrong or envanto api is down.
Are you no longer in business?
I e-mailed you through your site days ago with no response & I see you haven’t had any comments in 6 months.
Hi,
We did not receive your email. If you are writing, write privately through here.
Hi can I use this plugin for private messaging in a classifieds website , the theme is classipress theme , is it compatible ?
Hello,
Thank You for contacting us,
As for today I’m not sure, but the most recent support tickets I can find with keyword: “classipress” was in 2017 and older years, and it was compatible back then.
To sum up: I don’t think I have an answer for You today.
Note: this is an add-on to extend functionality of a plugin: “UserPro”, so just a heads up.
Have a nice day.
Hello, how can I send a mass message to all my subscribers?
Hello,
Admin dashboard->UserPro->Private Messaging->”Broadcast message” bar
Broadcast Message Settings->set it to “Enabled”
Allow these roles to broadcast messages->type in “administrator”
Save it and You as administrator in Your profile should find a new button “Broadcast message” next to “My messages” button.
Have a nice day.
Hi I think if I stick with the plugin .. I would like to know, a question .. can you remove the “follow +” button? what would be the function of “set custom note”? and how can I translate the plugin? ..
thanks
Hello,
Thank You for contacting us,
1. Admin dashboard->UserPro-> Module Settings-> Social Features
Set it to “deactivate”
2. Custom note is a function for administrator to leave a public note, You can write in it: “scammer” or “suspected shady user”.
May depend on the type of Your website.
3. Plenty of ways:
You can do it by downloading “poedit” windows/linux application – Free
You can do it with WordPress plugin: “Loco translate” – Free
You can do it with WordPress plugin: “WPML” – Paid
And many more.
Have a nice day.
hi.. thanks, .. ok .. but if I deactivate “Social Features” the “send message” function is deactivated, I just want “follow +” to disappear.
Hello,
Try copy&paste this:
.userpro .up-btn__follow { display: none; }
To here: Admin dashboard->userpro->tab “custom css”
Afterwards don’t forget to clear Your browser cache and if You have a plugin, that manages cache, then, that too.
If You have more technical questions, please, raise support ticket.
Have a nice day.
Hi. I have a website with 70 users and I need the administrator to send a message once a month to each one and for them to be able to respond anonymously. I think this plugin is the right one for me.
I see that it has not been updated since 2017. Will this plugin stop working, will it be updated?
thanks
another question. Can the administrator send a message to all users at once ?. or has to wer 1×1
Hello,
Thank You for contacting us,
1. You will be able to do that, but “respond anonymously” not so much, let me explain:
As administrator You will be able to know which email belongs to which user, if they respond through that.
And this plugin internally speaking is based mainly as 1 on 1 chat… You will see name, avatar of an user who responded to Your broadcasted message, if they use that.
If that’s an issue i suppose template could be overriden in Your child theme to not show such thing.
2. We have no intentions on abandoning this plugin, it justs works really well, and it’s an add-on which means, that updates should be focused on our core plugin – “UserPro”
3. For additional confirmation: yes, You can write Your message, click “broadcast” and every single user will receive notification about received message from administrator, that sent it.
Have a nice day.
ok thanks.. Does UserPro do the same? what additional functions does it have
Hello,
Well, there’s a long list of answers, I’d say it would be easier to read it in primary page of UserPro:
https://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681Have a nice day.
Hi. can this be made private? I don’t want a community, only that the admin can interact with each of the registered members privately, I would need to hide that all other users can communicate with each other. can this plugin do that?
Hi. I didn’t know it was an addon .. I can’t buy the userpro. tell me how to proceed with the refund please
Hello,
To receive a refund You should do these steps:
1. Raise support ticket
2. Explain Your situation
3. Ask in it for a refund
Have a nice day.
where do i open the support ticket
Hello,
You can do that in our support tab:
https://codecanyon.net/item/private-messages-for-userpro/7124805/supportHave a nice day.
Presales question: Does it work with latest wordpress?
Hello,
Thank You for contacting us,
It does.
Have a nice day.
This plugin has a SECURITY FLAW. The dashboard page for the admin give the url with the admin name instead of the admin nickname. Can you fix that? Huge problem.
ex: http://website.com/profile/admin_name instead of ex: http://website.com/profile/nickname
This is on the public view of my profile dashboard. Where in the PHP do I find this function so I can change it?
Hello, Thank You for contacting us,
So the main issue as I understand is this:
“ex: http://website.com/profile/admin_name instead of ex: http://website.com/profile/nickname"
1. Go to admin dashboard
2. Go to userpro
3. Expand “general” tab
4. FInd this: “Profile Permalink Structure”
There will be 4 options, they will change permalink.
Have a nice day.
Ok. This worked, Thank You.
Please review your support emails, the whole range of plugins appear to do what you want, yet nothing ever works, nothing is obvious, how users will understand how this works I have no idea
Hello,
Apologies for your troubles.
This plugin is documented -> https://docs.userproplugin.com/, also you can find a lot info while googling. If there is something not working please raise a support ticket and our support team will answer your query as soon as possible.
Have a nice day
bonjour, est-il possible de sélectionner quelques membres et de leur envoyer un message commun?
Hello,
Thank You for getting in touch with us,
No, You can’t specify in a message which people will receive it.
Alternatively, You can send messages to all users globally with 1 click, or You can send it to all Your followers.
Have a nice day.
I want to connect users who want to learn english to chat with each others. does this plugin help me? I can’t find private messages feature!
Hello,
Glad you got in touch with us.
It allows to chat with each other. Here is written what can add-on do -> https://userproplugin.com/download/private-messages/
the demo open the userpro full plugin I can’t see the private message chat
There is no private chat in demo unfortunately.
hello there, the email notifications not working, I enabled it but not emails sending when user receive a massage. how can I make it work? thanks
Hello,
I did see your support ticket. It is answered and I am waiting for your reply.
Have a nice day
Replied, please check it. thanks 
Can it be configured for exclusive messaging between user and administrator?
Hello,
Thank you for getting in touch with us.
By default you can message to anyone.
Hello. There have been no updates in 2 years. Is this still stable with the newest version of UserPro?
Hello, it is still compatible.
Hello, i have a pre order question. I about the Broadcast message, is this notifications are by email? or how members get the notificatios? do they have to be login in to the site to see the notifications? thanks!
Hello,
All notifications are sent by email.
Hi, Pre-sale question, can I use it to communicate direclty and only with my customers? so that means that any individual customer can private message me and I can private message them but they cannot message anyone else.
Thank you
Hello, unfortunately this is not possible.
Hi,
20 days ago I wrote several emails, send comments and left messages to support.
Since last week I wrote you at least 5 emails and I still have no answer.
Can I have an answer when?
It is really too long, as indicated several times it is an urgent problem, that I meet since I bought your plugins (3 plugins) almost 1 month ago.
I need and I want answer today, and of course I want that you fix the problem.
Thank you
Hello, we didn’t receive any ticket from you, sorry.
Please leave your query here: https://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681/support
I sent several messages via the support page (the link you mentioned above) and I wrote at least 10 emails, support@deluxethemes.zendesk.com and support+id21853@deluxethemes.zendesk.com it’s not your email ?
Hello, it is our email and I can see in our system that our agents are communicating with you via the tickets.
