This author's response time can be up to 2 business days.
No response yet on the support ticket created. The problem: PrettyRoutes doesn’t show a correct map and shows no routes: http://nisse.schuurhoek.nl/wandelen_fietsen_rond_nisse/wandelroute_5km_nisse/
Created a map, created a route and assigned it to the created map. Placed the map on a page using the code [route-map map_id=”591”].
Page is showing the world map instead of a zoomed to location view and the assigned route isn’t shown on the map.
I’m using the Enfold Theme. Disabled all used plugins and the Theme’s Google Maps functionality, nothing helped.
So basically it isn’t functioning at all right now. As i’m looking into the code of the page i can’t find any code that’s references to the ID of the map or any waypoints to create the route.
Help (or refund), witihin the promissed 2 business days would much appreciated.
Ok, after some debugging it makes seeems that if you don’t have a “B”-marker, the plugin doesn’t show the complete route. Added B marker, route is shown on the map but the map isn’t zoomed in yet.
Auto focus works, manual focus isn’t.
ok, fixed bug in map.php template var center = ’<?php echo get_post_meta($map->ID, ‘_route_map_center_lat’, true); ?>,<?php echo get_post_meta($map->ID, ‘_route_map_center_lng’, true); ?>’;
to var center = ’<?php echo get_post_meta($map->ID, ‘_route_map_center’, true); ?>’; as variables _route_map_center_lng and _route_map_center_lat doesn’t exists… should be _route_map_center-lng and _route_map_center-lat but there’s already a variable _route_map_center. Zoom doens’t function because it’s based on a non existing variable “_route_map_center_zoom”.
Zoom doesn’t function because it’s based on a non existing variable “_route_map_center_zoom”. Could you fix this? I hate to have to debug bought plugins by myself…
Question: if PrettyRoutesPro is better maintained and can have more than 8 waypoints, please refund this plugin as i then buy the pro version
just refund, no need for plugins without any support.
We have responded via the support system. Posting dozens of comments here is not helping us keep a focused response. PrettyRoutesPro does indeed support more than 8 waypoints. I’ll post this again to your other responses but please submit your questions in the support system. not on the comments here. Thanks.
A day later, would be nice if you would respond. You’re promising support within 2 business days, but you’re aren’t responding on the issues mentioned. That said i had to debug some issues by myself, informed you about some bugs your plugin has and i’ve asked you repeatedly for a refund as your plugin doesn’t match my needs + thoughts about a working product. Hope to hear from you within a business day, afterwards i’ve to contact Codecanyon on this.
a few days later, nothing heard from the seller yet. So, bad support, plugin with bugs (it’s not working as promised and you’ve to fix it by yourself apparently). No action on refund requests.
Presales question: Does Pretty Routes provide a feature to show where we are today on a map?
Hi there, no unfortunately that is not an automated feature. You can do this, but you’d need to enter it manually. Thanks!
hi the short code [route-map map_id=”123”] does not work. my post id is 123. please fix or refund
i have a JS error Uncaught TypeError: Cannot read property ‘bounds’ of undefined
Invalid or no map_id specified.
Hi there, it shows that you have not purchased this product. Are you sure you’re using this product, and the latest version?
hi, zoom level not working even if auto or manual on wordpress version 4.9.5
Hello! Sorry for the frustrations. Do you mean when you zoo on the map it is not working? Can you clarify what you mean about “zoom level”? Thanks!
Hi, it show the world map instead of specefic area , I’ve configured it to show only some area where i’ve created my routes (zoom on area not working) ...
var center = ',';
var zoom = 0;
as you can see those variables are empty
to fix the center issue I should edit your plugin code to use '_route_map_center-lat' and '_route_map_center-lng' keys instead of '_route_map_center_lat' and '_route_map_center_lng'
var center = '<?php echo get_post_meta($map->ID, '_route_map_center-lat', true); ?>,<?php echo get_post_meta($map->ID, '_route_map_center-lng', true); ?>';
the zoom var is always empty (0), because its not saved to postmeta items, no record found on database containing zoom value!!!
how can I fix this, is there any plugin update or should I hard code the zoom with a fixed value!!!
am really frustrated with this issue, because ive set many maps
hellow !! Is there any help ?
Hello, please send me a private message (via my profile) and I will send you an update that should address the issue. Apparently it has not been added to the files here on CC yet. Thanks!
still waiting for the update..
We are currently investigating this issue and working on an update to PrettyRoutyres and Mapify.it. You will receive a notification for when those are live. Sorry for the frustrations!
Presales Question: I’m looking to effect a feature as seen on https://tfl.gov.uk/. Will your plugin be able to achieve this? Are you also open to customising the plugin to satisfy my requests?
Hello! I’m not sure if I’m looking at the right example via that link. Do you mean the “Planning a trip” interface of taking the user through that process? Unfortunately that is not supported in our plugins, but let me know if that’s not what you’re referring to. Thanks!
Yes, Exactly. That is what I am referring to.
Ok, sorry about that but as mentioned that is not supported without custom coding to the plugin. Thanks!
Pre-sales question: Does this plugin support GPX and/or KML route files?
Hi there, no unfortunately it does not. Sorry about that!
hi there i have an issue with the map not translating into english? parts are in their respective language and its frustrating me now! i even purchased mapifyitpro to see if that sorts the issue but just makes it worse by not even showing a map when creating a route in the backend!! please help
Hello, do you mean it’s not translating from English? It is all in English so it should be in that language by default. Please clarify and I’ll try to help. thank!
No the map is part English and part other languages depending on their location? Like Japan is in Japanese and so on, if I can have an email I can send you a link to the site whilst under construction? Then you can see it for yourself? Thank you
Hi there, ah yes I see what you mean. The mapping API has this built in and it unfortunately cannot be changed. You can however add labels to clarify the street names and other details
We have problem with “Invalid or no map_id specified.”.
Shortcode: [route-map map_id=”231” height=”500” width=”700”]
Could you help us?
Hi there! The version here on CodeCanyon uses a different shortcake. Are you referring to the pro version? If so please submit a ticket via our support system and we’ll have a look. The link can be found at the bottom of our site: https://www.mapifypro.com
pre-sales question : can this plugin automaticaaly draw routes on post using two custom fields as departure and arrival points ? could waypoint(s) be used via custom fields too ?
sorry I forgot to say ‘thank you’
Hi there! While this works somewhat like you describe, you must build the routes directly in the admin. They can not be submitted on the front-end by visitors id that’s what you mean. You can enter waypoints in the admin and the routes will automatically be rendered. Hope this helps!
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