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When i try to locate adress i get the following message: Geocode was not successful for the following reason: REQUEST_DENIED
Purchased this plugin a couple weeks ago and still waiting on support to let me know how to get it to work. I can place the points but a route does not appear as shown in the tutorial. He sent me the “Pro” version, but that has the same problems – except that a straight line route does appear when I click “offroad.” I assume this is an issue with Google’s new rules, but with no word from the developer, I’m starting to wonder if I should look for a different plugin. We really like this plugin and will wait a bit if needed – but it would be nice to know the issue is acknowledged and being worked on.
This is indeed an issue with Google’s new requirements and we are working hard on a resolution. We have implemented it in our core plugin (MapifyPro) and are working on the add-ons now, including prettyroutes. We’re hoping to have them all up to date early next week.
Ok. Thank you. I will check back next week!
Just a heads up that we’ve submitted the update to address this issue, and it should be live today (I believe you will receive an email from codecanyon). If you don’t get an email notification, be sure to check your downloads later today for the updated files. Thanks for your patience!
I installed the update today, but I’m now getting a different error. The spot where the map should be now shows a gray box that says “Oops something went wrong” where the map should be. I got a Google Maps API Key (type: Browser) and added it to the spot on the “Route Settings” page, and I’ve tried disabling all plugins and changing to the default theme… the error persists. Please help!
Hi there, as of June of this year Google requires a Key for every use of their maps. The latest updates to our plugins include a field in the plugin settings that allow you to enter the code. You can find out more on how easy it is to get a free Google API key here (it only takes a few minutes): https://mapifypro.zendesk.com/hc/en-us/articles/225022048-How-do-I-generate-a-Google-API-Key-
I DID generate a Google Maps API Key before I posted my last note (I mentioned this)... But the plugin still wasn’t working. I assume I have the wrong settings with my API, can you tell me which Google Maps API options in the API library need to be enabled? (It would be helpful if this were included in the link you sent.)
Hi there, if you read through them thoroughly, you’ll see that the proper method is included in the link I sent. Within the text there is a specific tutorial on this: https://kb.yoast.com/kb/generate-set-google-maps-browser-key/#generate
The notes in the original link are specific to Mapify, but include the above link as well. You need to set it up as a Browser Key and go from there.
Ok. I’ve added the API options in that link and it appears we are good to go. I guess I didn’t pay attention to that API list at the Yoast link before because it appeared to be the how tos for a different plugin… Thanks for your help.
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I have uploaded 12 routes on https://road-to-freedom.com/google-maps/
but now the first 2 routes are not visible anymore and some points are not connected anymore.
What is going on?
Thank you in advance.
Hi there. Have you recently added another plugin, or updated to a new version? We’ll need more info like that as we can’t guess on what happened unless we know what you’ve changed. If you’ve updated to a recent version, note that all plugins using Google Maps’ API now require a google key. Here is how you can generate one: https://mapifypro.zendesk.com/hc/en-us/articles/225022048-How-do-I-generate-a-Google-API-Key-
Hello, No I have not added any other plugins or updated. I just added two extra routes today to my map, but now my first and second route are not visible anymore. Maybe 12 routes is too much?
Oh I see, yes Google limits the amount of routes per map unfortunately. Sorry about the confusion there.
When i try to locate adress i get the following message: Geocode was not successful for the following reason: REQUEST_DENIED.
I create a route and says:
Distance: <invalid route> Duration: <invalid route>
Please Help me with support, I need this very quick. Thanks
I see, you need to add the Google API to make it work, it’s not on the tutorial and it’s very important.
One last question, how do I embed the map? on a page?
I could embed the map, outdated documentation.
I see the route on my end. Also the documentation is only missing the Google API update notice, but otherwise up to date. We are overhauling our documentation across the board as well. Since I see the route, are you still experiencing the problems?
The routes are working well, the only thing is, I choose them all to be closed manually, one end closes manually and the other end of the rout closes automatically even if choose manually on both ends.
Hi Any update? thanks
Hi there, I’ll need wp-admin to have a look into this. Can you create a ticket here and provide your login details? I’ll have our new tech support agent take a look. Thanks!
Done, I’ll be waiting the support, thanks
Great, we’ve received the ticket so we’ll go from there. Thanks!
Hi, i don’t understand if this plugin allow to create offroad routes?
Hi there, yes it allows off-road via connecting waypoints with a straight line. Thanks!
Hi! Off road routes are a feature of our pro version only. You can check that out here: https://mapifypro.com/product/prettyroutespro/
Off road routes are created by connecting waypoints as needed, but they can be placed anywhere on the map. They can be combined with on-road routes as well. Hope this helps!
What’s the status of the “max 10 routes on 1 map” issue from Google? In the image of this plugin on the “item details” page it says “unlimited routes on each map”. Is this true at the moment?
Hi there! Google does indeed limit the amount of routes unless you upgrade to there business plan (I’m not sure what they actually call it). I will update the description to be more clear on that but unfortunately without the plan it is limited.
I added routes with Pretty Routes, how to add the map with the routes on the site
How to add the map to the site
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I have added id map, Invalid or no map_id specified ,, [route-map map id = “16241” width = “700” height = “500”]
I had posited the correct shortcode yesterday for the basic version of PrettyRoutes but it now seems to be under review? You should use simply: [route-map]
The one you’re using is for the pro version.
thank you for your support.
I tried [route-map] without id, I always have nothing that works
Hello, i buy Pretty Routes Pro and MapifyPro. I can do some roads in panels pretty roads parks I can not get the map on my site, can you thank me thank you
Hello! Feel free to leave a support ticket and we will get back to you on our pro versions: https://mapifypro.zendesk.com/hc/en-us
I do not find how to add itinerary of Pretty Routes to Mapifypro ?
Hello. Only PrettyRoutesPro is compatible with MapifyPro.
Hello yes I bought PrettyRoutesPro and MapifyPro.
Ok, documentaiton can be found in the account area. You’ll find a dropdown menu there that links to all documentation. Thanks!
Plugin is not working with most recent version of Wordpress… please advise.
Hello! We have tested and it is indeed working. Can you specify your site and the specifics of the issue?
I’ve researched this further and it seems to be a conflict with our page builder – the SiteOrigin PageBuilder and it’s add on bundle (which has a map feature). This was working before but it is no longer functioning. We cannot do without the page builder and we really need both plugins to work together and play nice. Any ideas?
Hello again, ah yes that’s definitely the issue. Can you send me a private message (via sidebar of my profile) with your wp-admin access so I can have a better look? I will see what we can do to address the issue. Thanks!
I have sent you a private message.
Have you had a chance to look into this yet??
Still waiting… Do you need me to resend the WP-Admin access??
I too have been been experiencing issues with the Pretty Routes Basic plugin after the latest Wordpress update. When I create a new route I cannot get it to follow the most direct route from point to point, even when waypoints are very close together. This is making it impossible for me to render routes along a chosen path.
I’ve also logged a request with the Mapify support page.
Sorry for the frustrations here. As with all updates to WP, they can cause conflicts, but we are working to resolve them asap and will post an update soon. Thanks!
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