kodeinfo

kodeinfo supports this item

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80 comments found.

important is this support joomla 3 if i need to show chat module in joomla

Hi ,

Yes you can install chat module on joomla 3

Thanks

Thank you for your feedback on the single sign on. I will send you an additional email for the development of a singal sign on.

Additionally we are experiencing issues with linking the chat widget. We get the following error:

“Invalid request check your company id and domain name .” error when the widget is added and the required fields are entered and submit is selected.

Can you please assist us.

Hi ,

You must add website url correctly while adding company, dont include backslash at last of url

Thanks

Hi Kodeinfo, our developer is battling to get the functionality working.

Is there anyway you will be able to communicate directly with him, I will truly appreciate the help. His email is Andre Ladeira – aladeira@polysphere.co.za.

Please see his feedback below:

Can you contact the support developer and find what the process is of setting up the information is. Example, first the Company, then department, then customer, then operator…….

Also log that we are experiencing that when a operator/admin is online, chat works from the widget side but when offline then the ticketing system does not work. Also find out if there are any specific protocols/port settings that needs to be configured or enabled on the server.

Lastly please can you download the latest code, there might be an update.

I installed the vanilla support and chat site on http://www.learning4u.co.za. I followed all the steps as set out in the documentation. I then logged into the site with the admin account (admin@mail.com, psw: admin)

and created the company as set out in the manual. Company was successfully created. The as per the document you need to create a department admin. When I complete all the fields I get the an error “Unable to create department”. Please log a call to the developer to assist because you need a department admin to make the system work. Here is the link to the installs that I used ( please email me so I can send you the drop box link and login details)

Regards Z

Does this have a knowledgebase feature? Also is it customizable in terms of colors?

Hi ,

It is not having knowledgebase feature , also if you have basic knowledge of coding you can customize the layout

Thanks

Hi Kodeinfo,

Can this system be translated into other languages. This is perfect for what I am looking for; however, my target audience only speaks Brazilian Portuguese.

Is there a way to translate the system in to Portuguese?

Thanks in advance.

Dan Brown

Hi ,

If you want to translate then you must do that from direct HTML files

Thanks

did the installation , I created a test companies , but in the chat link it does not open the window. It shows online User but not open , clicking does nothing . Another doubt , when this admin offline but online operators this site it is offline

http://conhecendo.com/exemploa/

Hi , you must include bootstrap css and js on the page you are installing the chat

https://www.bootstrapcdn.com/

when this admin offline but online operators this site it is offline

From the top of admin panel you must always set chat as online

Now have error Invalid request check your company id and domain name . My domain for this companies is correct http://www.conhecendo.com

It must be exact url of the page on which chat is installed

my business test is http://www.conhecendo.com here have de chat. My site with admin chat is http://disksc.com

Mail me admin details at kodeinfo007@gmail.com

Hi,

Does this system auto create tickets on an email and also append replies in case it is sent to the support email id?? email can be forwarded to a php pipe?

please advice.

Hi ,

If operator is offline , then the message will e automatically converted into ticket and a auto generated password will be sended to user ,from which user can access customer panel and further manage tickets

Thanks

Can you make chat like https://www.intercom.io from php?

Hi ,

For customisation , please mail us at kodeinfo007@gmail.com

Thanks

Hello, i receive an error when i install chat, can you help me?

Symfony \ Component \ HttpKernel \ Exception \ NotFoundHttpException

Open: /home/criapco/public_html/gestaochat/vendor/laravel/framework/src/Illuminate/Routing/RouteCollection.php

$others = $this->checkForAlternateVerbs($request);
}
if (count($others) > 0)
{
    return $this->getOtherMethodsRoute($request, $others);
}
throw new NotFoundHttpException;

Thanks

Hi, my purchase code is: 56d46deb-0151-4120-81b8-5bad57355ae4 I already think installed correctly the system in http://chat.dib.mx, and I can see it displaying in http://www.dib.mx/nuevo/ but when I try to edit the dummy admin email it won´t let me (it´s blocked) and if I try to add a new user it tells me that the email address isn´t valid. I´m trying to set up a new account using my email: nsanchez@mxigen.com but It keeps refusing to see it as a valid email.

Hi ,

I dont see it installed on http://chat.dib.mx , Please check

Thanks

your help I have the following problem.

Please support

I copy the error

Symfony \ Component \ HttpKernel \ Exception \ NotFoundHttpException HELP Open: /var/www/html/voipdialer/livechat/vendor/laravel/framework/src/Illuminate/Routing/RouteCollection.php $others = $this->checkForAlternateVerbs($request);

if (count($others) > 0)
    {
        return $this->getOtherMethodsRoute($request, $others);
    }
}
throw new NotFoundHttpException;

Check your mail

Hi, I’m trying to integrate WordPress with live chat function but when you click on a “Live Chat” button nothing happens.

Here is the link: http://ilina.bg/en/

Could you support me with the solution for this?

Include Bootstrap Css and Js on page

Does not accept demo passwords?

Hi ,

Demo details are

Email : admin@mail.com Pass : admin

Thanks

sessouv

sessouv Purchased

Hi When I complete all the fields to créate new operator or department admin I get an error “Unable to create operator” or “When I complete all the fields I get the an error “Unable to create department”. “Error! Unable to create department admin”. please help me . i just bougth and install PHP Support Center And Live Chat

Hi ,

Check your mail

Thanks

A nice system but you have no update in a long time.

Hi

Yes there is no update , But the system is stable and working fine

Thanks

vizbu

vizbu Purchased

I’m getting the following error when trying to import SQL

[SQL] /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */; [Err] 1231 – Variable ‘character_set_client’ can’t be set to the value of ‘NULL’

also, what has to be done to use this with NGINX? and does it have to be installed at root or can it run from a folder?

vizbu

vizbu Purchased

I was able to fix the sql errors.. now if I could get a hand with this working with nginx webroot is a folder. thanks.

vizbu

vizbu Purchased

It doesn’t work with nginx in a directory.. can you please tell me how to make it work? I posted a message two days ago.

Hi ,

For nginx the root directory must be public folder , Either add a addon domain and change the root directory or if you have access to server files then change the root directory path from /etc/nginx/sites-available/default file

Thanks

Why does the live chat not work with my installation? i have this error: ” Invalid request check your company id and domain name “

We have installed chat widget on kodeinfo for demostration purpose . ¿Where?

Hi ,

We removed it from the site as it is our official site , Check video in docs

http://159.203.72.200/Documentation/index.html#toc7

Thanks

Hi, in a online server isntall perfect, but in a local server doenst works.

I use xampp, the error is:

Open: C:\xampp\htdocs\oficinavirtual\vendor\laravel\framework\src\Illuminate\Routing\RouteCollection.php $others = $this->checkForAlternateVerbs($request);

if (count($others) > 0)
    {
        return $this->getOtherMethodsRoute($request, $others);
    }
}
throw new NotFoundHttpException;

Can you help me? Thanks you in advance!

Hi, ¿ how i can install in local server? I need translate menus and modifications and online server is too hard.

Hi ,

Please check how to install a laravel project on localhost on google

Thanks

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