What to do if you’re unable to install, create an operator, chat widget is not shown or blank pages are displayed?
Reason 1: It’s possible that some files on your server have permissions settings that doesn’t allow PHP to edit/access them. The following files/directories should be both readable and writable by PHP:
/uploadfolder + its subfolders,
Reason 2: It’s possible that your web server is missing some required PHP extension. Please make sure that both of the following PHP extensions are installed and enabled on your web server:
If you don’t know how to do this, please contact your web hosting company. They should be able to do it for you.
Reason 3 (less likely): It’s also possible that you have “magic quotes” installed on your web server. Try disabling this feature and running the application again.
More info on “magic quotes”: http://www.php.net/manual/en/security.magicquotes.php
After making any of those changes, go to admin panel’s
Settings tab and click
Reset to defaults button. If errors are still in place, you should additionally reinstall the application.