mirrormx

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39 comments found.

Can this a) be used without the user needing to provide an email address, b) allowing a supervisor to monitor conversations and c) where the user needs to check a box confirming that they agree to terms and conditions before starting the chat?

Hello, thank you for contacting.

There’s an option to disable email input – in such case user just needs to fill the name field. Unfortunately, there’s no special feature to supervise the talks. Additional fields like checkbox to agree for terms and conditions are not supported – you would need to implement it yourself (source code is included).

Kind regards, mirrormx

Is it possible to have the operators name displayed rather than just “Operator”?

Hello, thank you for contacting.

If you refer to the welcome message, that can be changed in administration panel (“Settings” tab). Other than that, name of the given operator is always used.

Kind regards,
mirrormx

Does this have Triggers or Auto Response?

Hello, thank you for contacting.

Unfortunately, it’s not supported. It’s on the todo for future versions.

Kind regards,
mirrormx

Hi,

Great work !!

What is the difference between ‘live chat’ and ‘live chat LITE’ ?

Thank you.

Hello and thank you.

You can find a feature comparison at the end of this page: http://livechat.mirrormx.net/pricing

Kind regards,
mirrormx

Can you make chat like https://www.intercom.io from php?

Hello, thank you for contacting.

What exactly would you like to accomplish?

Kind regards, mirrormx

ah dude. i was think have a writing status. like a, operator wiritng… bad morale =(

i saw. okay. i wish best sales. have a good day

last question =) i was install this script www.example1.com but i want also just add widget www.example2.com but dont working. what can i do for working. thn u.

Hello again.

Unfortunately, the “Lite” version doesn’t support cross-domain usage. Only the $19 version does.

Kind regards,
mirrormx

If i buy, can you help me install it to my website ? thx

Hello, thank you for contacting.

Installation is really easy. You can find a tutorial here:

http://livechat.mirrormx.net/docs/php-live-chat-lite/index.html


If you’ll have some problems installing, you can contact me for advice.

Kind regards,
mirrormx

I made all what u made in ur tut… but it wont work? Mine-Market.de/livechat/php/app.php Help me please :(

I dont know. Thats my Problem. I use the Version PHP-5.5 and when i open the page http://mine-market.de/livechat/php/app.php?widget-test i see a White page without Content.

I see. I’ve sent you an email with further instructions.

‘ve seen it :) answere is already out :)

Hello I am interested in your plug in to add to my website. Is it possible to have the chat icon to the left side of my social media icons? (on the bottom right corner) Also can I get a notification on my mobile phone when someone texts me a message? Is there a way to show that I am online to respond whenever if have my cell phone on?

Thanks, please have a look at my website.

https://www.bojoboutique.clothing/

Hello, thank you for contacting.

Application supports only two versions of the widget – regular and a small button for smaller screens. If you’d like to open the widget using another kind of button/icon I’m afraid you would need to implement such functionality yourself.

Unfortunately, there’s no mobile application for operators.

Kind regards,
mirrormx

Hi. How can I improve the message transfer speed? It can be sometimes 5 seconds. I can’t find option for it in the config section. I suppose the refresh time should be reduced. Where can i do it? Thank you.

Hello, thank you for contacting.

Unfortunately, there’s no special setting for that. You could only change this manually. Below are the instructions.

1. Open livechat/js/customer-chat-widget.min.js in notepad.

2. Don’t be afraid of what you’re going to see :). It will be one, very long, unreadable text. Just add this new line at the end of this file:

Application.GuestChatModel.POLLING_INTERVAL = 2000;

It means, requests will be made every 2 seconds (2000 milliseconds). Originally, it’s 5 seconds. Adjust the number to your needs.

This was for the widget. Similarly, for the administration panel:

1. Open livechat/js/customer-chat-admin.min.js in notepad.

2. Add this new line at the end of the file:

Application.AdminChatModel.POLLING_INTERVAL = 2000;

This should help.

Kind regards,
mirrormx

Have you fix so your chat works at Internet Explorer 11 ?

Have you fix so its easy to change logo at the send a copy of this chat to the visitor?

Let me now so I can buy it.

Hello, thank you for contacting.

About Internet Explorer 11 – the application works with this browser without problems.

The feature you’ve mentioned wasn’t included in the application.

Kind regards,
mirrormx

Hi, I really liked the application, the code was very good and I would like to ask a question. I found the folder structure and files very well done, did you use any microframework? If so, could you tell me what it is? I liked very much. Currently I use Laravel to develop our applications, but in some cases we need something lighter. Also if you used a framework you would like to read the documentation. Thank you so much

Hello, thank you for contacting.

I’m glad to hear you like the code organization. Application uses a custom-made MVC framework of my own. Therefore, there’s no website or documentation for this framework available.

Kind regards,
mirrormx

Hi, when I save the page keep loading but not saving what could be the problem please thanks

Hello, thank you for contacting.

Please private message me with a link to your installation and I’ll try to help you soon.

Kind regards,
mirrormx

Hello, I am unable to install this script. Please send me your email to contact. Thanks

Hello, thank you for contacting.

Please just contact me via private message and after that we’ll be able to communicate via email.

Kind regards,
mirrormx

Would you like to know how I translate?

I would like to translate the backend, change the title of the backend and the back-end favicon. When I click on the right menu “welcome” and then on edit configuration, it returns to the installation page. The back end will be used by the attendant and this can be a problem. Thank you very much.

Hello, thank you for contacting.

The main administration dashboard template is stored inside “livechat/views/admin/index.html” file. You can edit this file in order to change the texts.

The favicon can be found and replaced inside “livechat/img” directory.

If you’d like some person to have limited access to the back-end, please create an “operator” account for him (it will allow him to chat and browse history, but not to change any global settings).

Kind regards,
mirrormx

Hello, I want any operator to enter in a guest conversation instead of showing the System message that another operator is in the conversation. I modified MessageModel.php and disable some lines and it’s working. But I still want to know your advice for doing this task. What’s your recommendation?

Thanks in advance

Hello, thank you for contacting.

Unfortunately, I’m unable to offer guidance on such customization as it would require too much effort to explain. However, if your solution is working as you say, you probably have nothing to worry about.

Please note that such group talks are supported by the $29 “Pro” version (along with many other features), so you might be interested in purchasing that version instead of working on manual modifications (this would save your time).

Kind regards,
mirrormx

Hi,

i have email you about this same issue, Offline time if we fill the form and send we not receive email, then i go through other comments then i contact server people, they have checked about php mail, that work fine, can you please let me know and what we can do it ?

Thank you.

14 days gone but still no support but you saying done, when i check i can’t see. really i am not happy.

Hello again. As said in the email, I was able to successfully use the contact form in your installation. I’ve sent you another email.

Just now i have checked, Finally now is working, Thank you so much.

This comment is currently being reviewed.

Hello,

How do we reset admin password? We lost it. Is there a way to reset it?

Thanx

Hello. Here are the steps you can use to reset the existing installation:

1. Open the “livechat\php\config\app.settings.php” file.

2. Find the installed=1 line and change it to installed= (nothing after the equal sign).

3. Save the file.

4. Open the “livechat\php\config\parameters.php” file.

5. Find the ‘superPass’ => ‘yourpass’, and change it to ‘superPass’ => ’’,

6. Save the file.

7. Visit the “livechat/php/app.php?install” URL in your browser and the installation wizard will be displayed, where you can set the password again.

Kind regards, mirrormx

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