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Can this a) be used without the user needing to provide an email address, b) allowing a supervisor to monitor conversations and c) where the user needs to check a box confirming that they agree to terms and conditions before starting the chat?
Hello, thank you for contacting.
There’s an option to disable email input – in such case user just needs to fill the name field. Unfortunately, there’s no special feature to supervise the talks. Additional fields like checkbox to agree for terms and conditions are not supported – you would need to implement it yourself (source code is included).
Is it possible to have the operators name displayed rather than just “Operator”?
If you refer to the welcome message, that can be changed in administration panel (“Settings” tab). Other than that, name of the given operator is always used.
Does this have Triggers or Auto Response?
Unfortunately, it’s not supported. It’s on the todo for future versions.
Great work !!
What is the difference between ‘live chat’ and ‘live chat LITE’ ?
Hello and thank you.
You can find a feature comparison at the end of this page: http://livechat.mirrormx.net/pricing
Can you make chat like https://www.intercom.io from php?
What exactly would you like to accomplish?
ah dude. i was think have a writing status. like a, operator wiritng… bad morale =(
There is a typing indicator for both operators and visitors (small pencil icon animating in the bottom-right corner of the chat box). It’s activated after operator and visitor both send a single message.
i saw. okay. i wish best sales. have a good day
last question =) i was install this script www.example1.com but i want also just add widget www.example2.com but dont working. what can i do for working. thn u.
Unfortunately, the “Lite” version doesn’t support cross-domain usage. Only the $19 version does.
If i buy, can you help me install it to my website ? thx
Installation is really easy. You can find a tutorial here:
If you’ll have some problems installing, you can contact me for advice.
I made all what u made in ur tut… but it wont work? Mine-Market.de/livechat/php/app.php Help me please
What exactly is the problem?
I dont know. Thats my Problem. I use the Version PHP-5.5 and when i open the page http://mine-market.de/livechat/php/app.php?widget-test i see a White page without Content.
I see. I’ve sent you an email with further instructions.
‘ve seen it answere is already out
Hello I am interested in your plug in to add to my website. Is it possible to have the chat icon to the left side of my social media icons? (on the bottom right corner) Also can I get a notification on my mobile phone when someone texts me a message? Is there a way to show that I am online to respond whenever if have my cell phone on?
Thanks, please have a look at my website.
Application supports only two versions of the widget – regular and a small button for smaller screens. If you’d like to open the widget using another kind of button/icon I’m afraid you would need to implement such functionality yourself.
Unfortunately, there’s no mobile application for operators.
Hi. How can I improve the message transfer speed? It can be sometimes 5 seconds. I can’t find option for it in the config section. I suppose the refresh time should be reduced. Where can i do it? Thank you.
Unfortunately, there’s no special setting for that. You could only change this manually. Below are the instructions.
1. Open livechat/js/customer-chat-widget.min.js in notepad.
2. Don’t be afraid of what you’re going to see . It will be one, very long, unreadable text. Just add this new line at the end of this file:
Application.GuestChatModel.POLLING_INTERVAL = 2000;
It means, requests will be made every 2 seconds (2000 milliseconds). Originally, it’s 5 seconds. Adjust the number to your needs.
This was for the widget. Similarly, for the administration panel:
1. Open livechat/js/customer-chat-admin.min.js in notepad.
2. Add this new line at the end of the file:
Application.AdminChatModel.POLLING_INTERVAL = 2000;
This should help.
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