loopus

loopus supports this item

Supported

This author's response time can be up to 1 business day.

240 comments found.

Hi, I keep on getting a ‘Configuration Error : Can’t login to the database’ even though the database details are correct. Any idea why? Or can you please send me a copy of the database sql file please ?

Hello,
Are you sure the database informations are correct ?
Please contact me from the support page, I will help you .

Help! I’ve followed the steps and ensured the database settings are correct. However, when I first go to the console, it tells me that “Table ‘mydatabasename.vcht_settings’ doesn’t exist” – I’ve absolutely created the database and checked and it’s completely empty. No tables were created. how do I fix this? Thank you

Hello,
I just replied your email.

PSpot

PSpot Purchased

Hy. I finally start to using this chat. But have some issues on subdomain not working like must to be. When i login to console i get blank page but when i start with “test” chat then subdomain website showing up this is first issues soo please take a look about that! Second we got all via ssl soo fonts are via http where i must change that and how i change the folder default to my own name folder? Also when i change and save setting instant log my out from chat annoying at all. Must be on seperate sql database or i can use exist one is secure!??

Hello,
I just received your email telling you resolved the issue. I replied, feel free to contact me again if you need help .

Hi, i am using WordPress as main site but i have also a billing system installed under a subdomain. When the customer leaves the WordPress site and goes to his client area in the subdomain will he still be able to see the chat window?

Hello,
No, currently it doesn’t work between different domains or subdomains.

Hi

Configure chat as per installation guideline mention in download. Initially configure page displayed, i entered database ,username ..etc. after click on submit login page display. I entered correct username and password still not able to login. even check user name and password in database also.

Please guide to resolve the issue

Regards Somnath

Hello, I replied to the second same post.

Hi

Configure chat as per installation guideline mention in download. Initially configure page displayed, i entered database ,username ..etc. after click on submit login page display. I entered correct username and password still not able to login. even check user name and password in database also.

Please guide to resolve the issue

Regards Somnath

Now working, able to login

Hi

Following are issues 1.Log are not showing 2.colour’s are not change in client chat. in setting page change colour values are shown. 3.in offline mode, emails are not recive to admin email. 4.After sometime client chat showing offline even operators are login. if relogin then showing online chat.

Please guide to resolve issue.

Hello,
There are several js errors on your website.
I replied your email 6 minutes ago, I wait your answer.
Thanks .

HI there! Pre-sale question. Im 99% to hit BUY. Looks AMAZING. I run a Wordpress site and then users go to a WHMCS to buy the service. I would like the chat to CONTINUE to operate when the user leaves the WORDPRESS area and enters a new system. So my question is: Should i buy the NORMAL version so i can insert it in both systems, OR can i buy THIS WORDPRESS VERSION and also EMBED the chat on the other system to resume chat session?

I’ll await your kind reply. Im ready to buy =)

Hello,
Thanks :)
The WP version can’t work on pages that are not powered by Wordpress. You need to use the PHP standalone version to do that (PHP version can work with and without Wordpress).

ch4rdz

ch4rdz Purchased

Hi! I seemed to have the same issues as somnathbankar. Can you let me know how his issues were solved.

Following are issues 1.Log are not showing 2.colour’s are not change in client chat. in setting page change colour values are shown. 3.in offline mode, emails are not recive to admin email. 4.After sometime client chat showing offline even operators are login. if relogin then showing online chat. Please guide to resolve issue.

Hello,
The mentioned website used an old version of jQuery and had several js errors, that’s why the js scripts of the plugin couldn’t work correctly.
Please contact me from the support page, sending me a temporary chat operator access, I will debug it .

MasJZ

MasJZ Purchased

Any new update ?

MasJZ

MasJZ Purchased

i sent you my cpanel thanks

MasJZ

MasJZ Purchased

it still doesn’t show up on my site, even i put the line as you told me, please help untill works. thx

You added that at start of the html page :
<head>
<script src="flat-visual-chat/flat-visual-chat.js"></script>
<head>
It isn’t correct. Please simply paste the line under the jQuery one :
<script type="text/javascript" src="hassets/js/jquery.min.js"></script>
<script src="flat-visual-chat/flat-visual-chat.js"></script>
You can also reply to my email telling me the name of the php file containing the <head> part, it will check it .

Hi Presale question here

1. Can this be trigger by a link? 2. Does it have a option to block annoying user 3. Does it have a Desktop Notifications, for us not to always open-up a browser 4. Does it support mobile user

Thanks

Hello,
1. Yes, you can do it adding this css rule to your website:
#vcht_chatframe {display:none;}
And using this onclick attribute on the link :
<a href="javascript:" onclick="jQuery('#vcht_chatframe ').fadeIn();">My Link</a>
2-3. No, not currently, sorry. I note these ideas .
4. Yes, customers can be on mobile. Operators must use tablet or computer .

Hi Dear, Just info You missed // global $connection; // on “recoverCountries ” function and there are some error on save actions in last update

Tnx for your awesome script

Hello,
Please contact me from the support page, sending me a temporary access to the backend, I will debug it .

Is it compatible with Magento?

Hello,
Yes, it can run on any php website and has its own independent backend.

Hello :)) glad to use your script :)) the country not work for me , and if you add country and ip and flag under the costumer username it will be super thanks a lot

Editing the php.ini file of the server and removing the ”;” just before this line. I replied your email, feel free to reply it if you need more help.

extension=php_curl.dll activated and still not working

Yes, I received your email and replied, please check it.

Hi! I’m having some problems with the chat, I don’t know why but even if the Operator is online (and activated the service) sometimes the client only sees the Offline Form?

Please help me, I can´t reach my clients with this chat…

I wait for your reply… Thanks!

Hello,
Please can you contact me from the support page, sending me a temporary access to the backend ? I will check it.

Ok, I’ll send it to you…

Hi, Can employees also can chat for internal purpose ?

Hello,
No, operators can’t chat with other operators currently. I note the suggestion, thank you.

J2O

J2O Purchased

Hello,

Pre-sales question..

Just wondering if there is a way to schedule the operators so that they go offline at a specific time each day?

Our working hours are 09:00-5:00 GMT and on our current chat system the staff sometimes forget to sign-out which annoys customers!

Thanks Jay

J2O

J2O Purchased

Hi Loopus,

Thanks for the fast response! I’ve bought the script. I really appreciate you adding in some custom options for the scheduling that would be great, I’m sure other customers might want it too..?

Thanks again, Jay

I will probably add a such option if I have other similar requests. But as mentioned, I can send you a custom version that which prevents new chats after 5:00. You can contact me from the support page .

J2O

J2O Purchased

Hi Loopus,

Thanks – I’ve just sent you an email from the contact form.

Jay

Is it possible to send the chat request to a specific operator? I have a website with multiple pages, I would like certain pages to be assigned to certain operators. I do not want a human delegation step in between.

Hello,
No, sorry, there is no such option currently.

Hello I am interested in your plug in to add to my website. Is it possible to have the chat icon to the left side of my social media icons? (on the bottom right corner) Also can I get a notification on my mobile phone when someone texts me a message? Is there a way to show that I am online to respond whenever if have my cell phone on?

Thanks, please have a look at my website.

https://www.bojoboutique.clothing/
Hello,
1. Yes, it can be done adding this css rule at end of the file “assets/css/frontend.css” :
right: 148px;
2. You need to have the console page open to receive messages. There is a sound notifications for new chat requests and messages from other users than the current chat.

Hello! I need i chat plugin that allows me to embed the chat window inside a wordpress page, using a iframe, so can create a page dedicated to the chat,

I just need to see how it would look like. Is it possible? How to? I cant buy it if i’m not sure it will work as i need

Hello,
You can use this plugin on any PHP website (Wordpress or not), installing the independent backend and adding the main chat js file on the pages where you want to show it. But if you want to move the chat panel in the content of a page/post (rather than the corner of the screen), no, there is no option to do that currently.
If you want to use it on a Wordpress website, I recommend you the Wordpress version : https://codecanyon.net/item/wp-flat-visual-chat-live-chat-remote-view-for-wordpress/8329900

haroldmay

haroldmay Purchased

Hi, how many operators, users and chats simulnateously can handle the chat ??? Thanks !

Hello,
There is no imposed limit, it depends essentially on the used server.

by
by
by
by
by
by