ClientEngage does not currently provide support for this item.

Popular questions for this item

Where can I find my username and purchase code?

For the purpose of verification, please use your Envato-account username. You can follow these instructions to obtain your purchase code.

I am getting a 500 server error. How can I solve this?

In 95% of cases, installation problems are due to issues with mod_rewrite on buyers’ systems.

The easiest solution is to deactivate the rewriting feature.

You can simply do this by following the instructions in the following file: “app/Config/rewrite-core.php”.

Are you using Rackspace and getting a 500 error?

If you are using Rackspace and have installed the app to the root of a (sub)domain, you need to add “RewriteBase /” to all three of the .htaccess files: ”.htaccess”. “app/.htaccess” and “app/webroot/.htaccess”. After refreshing, the 500 error should disappear.

I need customisations, can you help?

I’m afraid not. I do not currently offer my services on a freelance basis.

I want to create a button which opens the chat when clicked. Is that possible?

Of course it is. And here you go:

<a href="#" class="btnOpenChat">Open Chat</a>

<script type="text/javascript">

Can I translate the system into my own language?

Translating the system into other languages (currently the system features British English, American English and German) is easily possible by following these steps:

1. Duplicate the directory “app/Locale/en_gb” and rename it to “app/Locale/dan” (e.g. “dan” for a Danish translation)

2. Open the files within “app/Locale/dan/LC_MESSAGES” with Poedit ( ) and translate all strings to your own language

3. Open the file “app/Lib/GlobalClasses.php” and look for “AppLanguages” around line 189. Duplicate one of the items in the array and change the key to your language code, and the value to the display-name of your language

4. Simply go to your configuration-section, select the new language and you are ready to go after saving your changes

I am getting the error message “No input file specified”. What can I do?

Usually, all you need to do is the following:

Open the root .htaccess file and add “RewriteBase /” like this:
<IfModule mod_rewrite.c>
   RewriteEngine on
   RewriteBase /
   RewriteRule    ^$ app/webroot/    [L]
   RewriteRule    (.*) app/webroot/$1 [L]

Using GoDaddy?

After you pointed your subdomain to “app/webroot/”, change the contents of “app/webroot/.htaccess” to this:
<IfModule mod_rewrite.c> 
    RewriteEngine On 
    RewriteCond %{REQUEST_FILENAME} !-d 
    RewriteCond %{REQUEST_FILENAME} !-f 
    RewriteRule ^(.*)$ /index.php?url=$1 [QSA,L] 

When I click the chat’s header, it does not open. How can I solve this?

The reason your chat does not slide open is that you are using an outdated version of jQuery.

You need to update jQuery to at least 1.9.x. Should any of your plugins not yet be compatible with this newer version, please also include the jQuery Migrate Plugin.

Can I change the sound notifications?

Absolutely! :-)

Windows: you can change it by placing your own .wav-file in “C:\Users\{UserName}\Program Files (x86)\ClientEngage\VisitorChat\”... Minus the “(x86)” if you’re on a 32bit machine

Web: “app/webroot/files/notification/”. Use the same file-name and replace the wav, ogg and mp3 files. You can use to convert your sound notification.

I have moved the software to a different domain/directory | I have changed hosting providers and now the system is blank. What can I do?

There are three steps you need to perform in order to get your system running again:

1. Open “app/Config/database.php” and change your database details (if they changed)

2. Open the following directories and delete all files in them: “app/tmp/cache/persistent” and “app/tmp/cache/models” – do not delete the directories themselves, only the files

3. Make sure you re-apply write access to the respective directories as outlined in the manual

How can I create my own default avatar?

For the public-facing chat, you can accomplish this by doing the following:

- File: app/View/Contents/chat_javascript.ctp

- Go to line 785 and look for “d=identicon”

- Change it to “d=mm” for a human’s silhouette

- Or change it to “” for a custom image (URL-encoded)

If you want to do this in the admin, you need to apply the same changes to:

- app/View/Contents/admin_chat_javascript.ctp (search for “identicon” to find the line)

- app/View/Helpers/LayoutHelper.php (search for “identicon” to find the line)

If you are not sure how to URL-encode the URL to your image, you can paste it into this tool, hit “Encode” and then use the resulting URL-encoded string.

I keep missing the notification in the Windows tray. How can I make it appear longer?

The duration of how long the Windows notification is shown is determined by the operating system.

You can change this by following this guide.

Show more