i have just bought this product for use on an opencart site, in the directory it has index.php , but this will over write the index.php that is already there, i have uploaded to thew public_html filder on the domain , was this correct?? if so how do i get it to install??
Love your plugin, works like a charm.
I’d like to suggest a nice feature for all OS X users out there: Is it possible to add some OS X/Safari Notification support to the plugin? For example a popup if there is a new incoming chat.. I would really appreciate it.
Hi frange, thanks for the kind words! ... I don’t know much about Mac/OS X as I don’t have one and, therefore, am unable to develop a notification plugin, I’m afraid.
You guys just stop answering or developing the script? Any support at all?
In answer to your query: in order to disallow operators from viewing past discussions and enquiries you can simply change their role from “Administrator” to “Operator” and then leave all of the additional permissions unchecked.
Thanks… keep up the good work, great script.
Greetings, such as changing the link that points in the footer Powered by ClientEngage AppUrl, change, for example Powered by MyCompany and link to my website
After purchasing, feel free to search the source code and change/remove those notices and links. That said, copyright notices and licensing information within the source-code (i.e. source code comments) must remain intact.
any plans to sell the source code for the client or update the script to allow operators to engage in chat with website visitors?
Can you make the script work with PHP version 7?
Hi there FramSteget. PHP 7 isn’t supported, I’m afraid. You’d have to install it in a domain which, in your webserver configuration, is set to run under a previous PHP version.
After installing onto my web server i got a 500 Error, do you know why this would be? I can’t see why. Nor did i touch anything.
Fixed the 500 Error, however now the Endpoint API Isn’t working it’s saying the following “The server returned malformatted data. Please re-start the application and ensure you are using the correct API- Endpoint
Hello and thank you for this excellent tool.
Using Safari(both on windows and Mac OS) or any browser except from Chrome on iOS devices, when clicking chat’s header to make it come up the whole page refreshes.
Is there any solution on that? Probably jQuery(window).. is the problem here.
Thank you very much.
That’s a necessary evil in order to start a session in Safari. The Safari browser is a bit “special” in that it outright disables third-party cookies. The session cookie is, however, necessary for the chat to keep the user session active across requests.
The workaround for Safari is to create a postback to the domain where the chat is hosted (hence the brief refresh).
That said, it will only follow this behaviour before a user is signed-up. Once the user is in an active chat-session, the chat panel will slide open normally.
Just Installed the script and getting midway the installation: “Error: The requested address ’/installer/installation’ was not found on this server.” am I missing files?
Do you mind if I delete this since it’s on the wrong item page? I’ll reply on the other thread.
Dear author, the chat script is causing high level cpu usage on a dedicated server… Its crashing the server from time to time… If I check the daily log I can see the extreeme high cpu usage of the account and the exact url where the script is intalled… Any ideas?
Since you have been using the chat since August 2013: has this been happening only recently?
One possible option is to decrease the polling interval of the chat.
It was working before, but after sometime user keep OFFLINE, there is no way to make it ONLINE. I had done the latest update, but still doesn’t work.
Hi, this looks good. however your frontend and admin demo links go to a “404 Error – Page Not Found”
Thanks for the heads-up – my ISP had some trouble.
Hi because your demo is broken (see my previous post above), I am unable to check out all your features. Here’s my main questions…..
When chatting with prospective customers, the 2 biggest features required in a chat system are:
Ability to select pre-written (canned) answers, and push them into the chat. For example a website visitor (prospect) asks what are the security features of your XYZ product, then you (the webmaster, or customer service rep) sends the prospect the pre-written answer.
Ability to push URLs into the chat. For example a URL to your sales page, or a URL to your FAQ on a specific item they are asking about.
Does your system have either of those features? If not, do you have plans to implement?
Thanks for the heads-up. My ISP shut-down the PHP service and it never restarted. The demo is back up-and-running now. Those features are not supported, however, and I am not planning an implementing them.
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