makfak

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The WP-admin update doesn’t work in my 4.7.4 wordpress installation.

You can always download the latest version from your CodeCanyon Downloads. Then deactivate and delete the version currently running on your site – don’t worry, you won’t lose any settings or galleries – and then install and activate the new version.

Yeah, I did it and it works fine. But I need to clean de caché. Thank you sir!

Hi, Photomosaic suddenly stopped working on my wordpress site. Now, my galleries load as empty pages. Nothing was modified or updated on my end. Can you please advise me on how to fix this? I paid for an Envato support renewal just to ask you this. Thanks!

The version I’m using is 2.15.3. Your plugin is appearing as updated on my WP admin dashboard, so I’m unable to try updating it using the method I’m familiar with.

UPDATE While I was waiting, I browsed earlier help threads in your support forum. I manually updated to version 2.15.8 and the problem has been resolved.

Glad to hear.

I have been using this plugin with no issues for a couple of years, but recently noticed it is no longer working on the mobile version of my site (www.blovedblog.com)

Is this a known issue, and is there a fix available?

It isn’t clear from your posts… is this the same issue you were experiencing before you updated – were you always seeing this error?

What’s really odd is that particular section of the code hasn’t changed in a long time (over 2 years). Have you recently added any other plugins or changed themes?

That error means PhotoMosaic asked to use some memory but needed more than was available. If you look at the numbers in the error you’ll see that PM only asked for <4% of the total allowed memory. This suggests that there is something else running on your site that is using a lot of memory and not releasing it when its done. So, again, what else has changed recently? Did you update any other plugins or themes when you updated PhotoMosaic?

We added one new plugin but we still get the error when it is deactivated, so it’s not that.

The strange thing is that the plugin doesn’t actually seem to update to the latest version (2.15.8) after running the update. Is there a way to do this manually instead? I

You can download the latest version from CodeCanyon (available on you Downloads page), deactivate the current version, delete the current version, and then install the new version.

OR

If, when updating, you got a success message but are still seeing the old version… it’s likely that WordPress screwed up and added an additional folder rather than replacing the existing folder – meaning two plugins are registering as PhotoMosaic. Check your plugins directory… the PhotoMosaic folder should be called “photomosaic-for-wordpress”. You’ll probably find that folder and another one with some random garbage in the name. If you delete the folder with the garbage in the name (make sure it contains PhotoMosaic) you’ll either be left with the newer version or updating will now put the new version in the correct spot.

Hello, I have a site that has been using photomosaic for a few years. Recently (maybe in the last few months) it is not visible on certain devices/browsers. When I inspect the code I see < noscript> tags where the content should be. This varies depending on the browser, Chrome displays normally but in Safari it doesnt display.

Please let me know if you have any suggestions.

Thank you! Emily

Ah ok, thank you. This seems to be working on the site above which is a development site. Unfortunately when I employed the same fixes on the live site it works on Chrome but not on Firefox or Safari. Do you mind taking a look? http://ripandtan.jennikayne.com/spring-neutrals-styled-by-erin-fetherston/

Thank you, Emily

You’re running an old version (v2.15.3) of PhotoMosaic. Updating to the latest version (v2.15.8) should solve your problem.

Oh oops I missed that upgrade. It works fine now. Thanks!

Hi, as many other people have written in, my gallery has also stopped working. When will there be a fix for it.

I forgot to mention I have updated the plugin to the latest version and it won’t even let me activate it.

All fixed.

Glad to hear you’re up and running again.

Hi, I am seeing this message in my posts where there has been a photomosiac created: [photomosaic ids=”5264,5265,5266,5267,5268,5269,5270,5271,5272,5273,5274,5275,5276,5277″ orderby=”rand”]

Not sure what the next steps are.

And then this: Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 5042361 bytes) in /home/sboat/public_html/wp-content/plugins/photomosaic-for-wordpress/public/class-photomosaic-public.php on line 131

Hrm. The error doesn’t indicate how much memory was available; it only says that the amount PhotoMosaic tried to allocate pushed it over the limit. If you look at the numbers in the error you’ll see that PhotoMosaic only tried to allocate 5% of the total allowed memory. That means that something else running on your site is using a lot of memory and not releasing it when it’s done.

The thing that worries me is, even if I made some changes and decreased the amount of memory PM tries to allocate, it’s not guaranteed to work – again, we don’t know how much memory was left when PM tried to use some. It’s possible that you’ll see this error if PM asks for <0.1%.

I would recommend that you deactivate your plugins one-at-a-time and refresh the page with the mosaic. If turning off a plugin suddenly makes your mosaic appear… you’ll have found your memory hog.

Hi, I’m working on a client site who has the PhotoMosaic plugin and each time I try to update it I get a success message but the plugin doesn’t update. Any ideas?

Normally I tell people to download the latest version from CodeCanyon (available on their Downloads page), deactivate the current version, delete the current version, and then install the new version. But that won’t work if you don’t have access to the purchasing account.

If you got a success message but are still seeing the old version… it sounds like WordPress screwed up and added an additional folder rather than replacing the existing folder – meaning two plugins are registering as PhotoMosaic. Check your plugins directory… the PhotoMosaic folder should be called “photomosaic-for-wordpress”. My hunch is that you’ll find that folder and another one with some random garbage in the name. If you delete the folder with the garbage in the name (make sure it contains PhotoMosaic) you’ll either have the newer version or updating will now put the new version in the correct spot.

Hi, today I sow the gallery made with Photomosaic for wordpress (purchased last year) disappeared, so I checked for updates.

Now wordpress is updated at 4.7.4 and all the plugins as well (photomosaic v2.15.8) but the gallery doesn’t appear.

Can you halp me? If needed I can give you access credentials for admin panel

This is the website and the gallery should be under the title “le opere” and in “artisti” section

http://www.arteportici.it/

Thanks in advance

I removed all (’//’) comments from this file: wp-content/themes/bones/library/js/scripts.js but the gallery doesn’t appear, Can you explain where are the comments are you talking about?

I’m not talking about a file. I’m taking about the onReady Callback setting in your PhotoMosaic “Global Settings” (located in your WordPress Admin). The onReady Callback setting lets you write some custom javascript that PM will run after a mosaic has been placed on the page. The comments that need to be removed/changed are in the code that you’ve put in the onReady Callback setting.

Now I understand it, I did the correction and it works! Thank you very much

Hi, I’m facing issues on a client site with photomosaic – the cient purchased your plugin for a second time (as the original dev bought it on their own account) to update it from .3 to .8 – and this has not helped.

When the plugin is deactivated everything is fine, otherwise I just get a php slow log filling up with errors around here:

wp-content/plugins/photomosaic-for-wordpress/public/class-photomosaic-public.php:787 wp-content/plugins/photomosaic-for-wordpress/public/class-photomosaic-public.php:645 wp-content/plugins/photomosaic-for-wordpress/public/class-photomosaic-public.php:128 wp-content/plugins/photomosaic-for-wordpress/public/class-photomosaic-public.php:637

Thanks, Adam

Hi, sorry for the lack of clarity! We were seeing the errors prior and after updating. The error is that it just times out when the page is loading, either end up with a completely blank page or half loads and the content section says it timed out after 30 seconds. I’ve increased the memory limit, and the site is running on it’s own VPS with more than enough memory. I can email you the full logs and link to the site / broken pages (when I reactivate the plugin) if that helps?

Given that the problem existed before the update… the update clearly isn’t the problem. Problems don’t just randomly start happening… something has to have changed. Unless this problem started the moment PhotoMosaic was installed it’s likely that something else it is the actual cause of the problem.

You are one of a handful of people, in the past month, that have mentioned that PhotoMosaic “suddenly” started killing pages. All of the other people said they were seeing “Allowed memory size” errors (which is why I asked about they type of error, not just the location—I don’t need to see the logs… the type should in the same message as the location). All of those errors also indicated that PhotoMosaic had requested a tiny percent of the total allowed memory (e.g. 4% of the total memory) but the machine didn’t have that much memory available. That means that something other than PhotoMosaic used up all the memory and is the thing that needs to be fixed.

So… with all of this in mind… what else changed (new plugins? new theme?) around the time that you started seeing the errors?

You might consider using a profiler (like Query Moniroe or P3: Plugin Performance Profiler) to try and find the misbehaving plugin.

If you aren’t comfortable with this level of debugging… the form on my author page emails me directly. If you send me admin-level credentials to your site I’ll take a look.

kops

kops Purchased

Hi,

Have an issue with the script taking too long to load on our install here.

We’ve tested deactivating all plugins except photomosaic and we’re still getting 502 errors. All galleries including the ones here (each image is a link to a photomosaic gallery) and here are running into the issue. Any clarification would be greatly appreciated as this is the first time we’ve had this issue with your plugin.

Hi. I’m sorry you’ve been having trouble.

Fetching the images from the database is the most expensive lookup PhotoMosaic makes when a page loads. The more images in the gallery, the more expensive the lookup becomes. PhotoMosaic uses WP’s built-in caching (transients) to minimize the number of times this lookup happens but caching requires that the lookup succeed at least once.

A quick survey of the pages in your /gallery/ section shows that some of the galleries (that load) contain an extreme number of images.

Examples:
  • 2017-cadbury-fashion-show = 125
  • 2016-house-music = 188
  • 2016-rhineland = 88
  • 2016-gcse-art-exhibition = 98
  • 2016-a-level-art-exhibition = 74
  • 2016-pgl-netball-tour = 147

Seeing as a gallery with 188 image loads… my guess is that the pages that fail to load have gallery sizes in excess of 200 images. Breaking these mega-galleries up into smaller galleries of ~100 images each (even if they’re on the same page) would turn one huge db lookup into multiple small db lookups.

Let me know how many images are in the galleries that are failing to load and whether or not chunking them into smaller galleries helps.

Best, Mike

kops

kops Purchased

Hi and thanks for the suggestion! Have tried testing this on those galleries. Still seeing the 502’s though. What’s strange is that the issue comes up on galleries that only have 2 to 30 images. You can check out the following pages:

Gallery 1 Gallery 2 Gallery 3 Gallery 4

Of the 3 galleries you linked (2 & 3 are the same link) only Gallery 1 failed to load. How many images are in that gallery?

You should check your PHP error log. If the problem is in the code it will likely appear there.

If the gallery only has a handful of images in it you might want to make the gallery with one image at a time to check if, maybe, the database entry for an image is bad and that’s what’s causing the problem.

Hi and thanks for a great product. I have been using the Responsive Lightbox but I want to change to Ilightbox.

I have installed the Ilightbox bridge and entered the values in use custom lightbox but it does now work. my site is http://mortenhilmer.com

I hope you can help me.

All the best Morten

I’ve responded to your email.

I bridge for iLightbox has been updated and things should be working now. Thanks.

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