Hi – we use this plugin and its great, but I notice that the iframe is sometimes too small and the ‘submit’ button is not visible, which causes a lot of confusion for customers. Is there any way to fix this in CSS? I’ve been playing around but can’t figure it out…
Hi, we are having an issue with commerce tracking (google) since installing this, our PPC guy thinks its due to the receipt bent in an Iframe
I installed your plugin and I get the following error message on the payment page :
Notice: WC_Shortcode_Checkout->output est appelé avec un argument qui est déprécié depuis la version 2.1 ! “order” is no longer used to pass an order ID. Use the order-pay or order-received endpoint instead. in /home/cabaneinln/www/wp-includes/functions.php on line 3842
Can you help me ?
Ive just purchased your PayPal hosted pro plug in.
Ive done a test purchase but don’t seem to be receiving confirmation order emails to the business or customer
Can you tell me what we should do?
I am experiencing problems when using the plugin with Aelia Currency convertor. When the customer chooses say USD the order shows the price in USd and shows that USD was chosen but your plugin is posting it to PayPal as GBP.
I contacted Aelia and they suggested this:-
The payment process is not affected by the Currency Switcher, it’s up to the payment plugin to take the correct currency for payment. The most common cause of the error you reported is that the payment plugin uses your shop’s base currency for transactions, instead of the order currency. For example, if you receive an order for 100 USD, the payment plugin processes it as 100 GBP. This, of course, is incorrect.
Can you help me?
I bought the extension with another account for a customer. I notice that there are problems with responsive.. on the mobile devices (portrait mode) I can see only half form and I’ve to swap in landscape mode to see it entirely.
Please can you help me with this fix?
Unfortunately the iFrame cannot be responsive. It’s a limitation of this PayPal product…
You should try to adapt the layout which wrap the iFrame to have everything visible.
Hello. I have purchased your plugin and all seems to be working well so far. The only problem is the page after a transaction is made that says:
“Thank you for your order, please pay now. You can pay by credit card or PayPal.”
The payment has already been made and the order shows as complete. As seen in another comment, I have unticked “Use the PayPal thank you page in the iFrame” but still seeing the message. I also have pretty permalinks enabled.
Is there something I’m missing please? All is working fine but I don’t want to confuse the buyer by asking to pay when payment has been made.
It seems indeed another customer had the same issue. Are you sure the pretty url are activated on your website ?
And can you try to tick the option “Use the PayPal thank you page in the iFrame” and see if it works like this ?
Thanks for your response.
The permalinks are set to – Post name.
The setting “Use the PayPal thank you page in the iFrame” was originally ticked but I will test again and report back.
OK I’ve investigated this and it seems that WooCommerce updated something. PayPal does not support URL with parameters and this is the reason I said you should use the Post Name options in the Wordpress settings.
But it seems now that the URL still has parameter inside with this option. This is new… I’m going to investigate this and let you know when I have a solution.
So it’s not a woocommerce or plugin problem but something is wrong with the PayPal iFrame.
I’ve debugged everything and the redirect URL sent to PayPal is OK. PayPal just doesn’t proceed the redirect.
When you debug the page you can see some errors coming from the iFrame. It seems there is something wrong on PayPal side…
I would advise to contact the PayPal technical support to see what they can do.
Ok thanks for looking into it. Appreciate the response.
hi, i am seeing this error. http://prntscr.com/d68chx
can you look into this and tell me how i can fix that?
This is likely a payment issue. PayPal is not accepting the payment for a reason.
Try to contact PayPal to ask for more information.
We have a problem in one of our sites with Paypal Pro Hosted. When the user completes the payment, the url does not change and we cannot mesure conversions. It seems it is always showing the paypal confirmation inside the iframe.
We have “Use the Paypal thank you page in the iframe” unticked and permalinks as “Post name”.
Can you help us?
Hi. Is there anyone giving support?
Sorry for the late answer,
According to your message your settings are all right to have the redirect activated.
I’ve just tried it on my test environment and everything is fine.
Can you please try with a new PayPal sandbox account to see if there is something in the PayPal settings blocking the redirect ?
I have EXACTLY the same problem.
All plugins and WP are up to date, “Use the Paypal thank you page in the iframe” unticked and permalink = “Post name”.
When PayPal redirect to my site, it redirect on the home page with those arguments :
and the client stucks here… No redirection to the thank-you page, so affiliation cannot trace/work the final step.
I don’t use the iframe, I use template A.
There is only one field to change in PayPal, this is the return URL.
Actually, it’s the homepage, i’ve already try to put the thank-you page but there’s no WC_Order number, so in this case, the thank you page is empty.
one more precision : it is connected with an PayPal Integral Evolution ( french PayPal offer).
I’ve also tested the sandbox but the plugin doesn’t redirect me on PayPal’s page but only stop me just after the checkout and throw me a “Thank you for your order, please pay now. You can pay by credit card or by PayPal” message (tested on template A, B, C).
No button to continue to PayPal to finish my test with my sandbox account. So I must turn off sandbox and do real checkout with 1€ test product… Not really convenient.
If it helps.
The build-in solution solution works but not with the options of PayPal Integral Evolution. So finally i found a solution, i’ve changed my plugin…
For those who are in the same case “PayPal for WooCommerce” by Angelleye works for me.
Hope it helps.
payment goes through but doesn not update the order status, ipn issue, can you resolve? also payments made via this plugin do not meet seller protection, can you talk me through how to make transactions eligible as they where all before i used this plugin
Hi, for the IPN issue you need to activate the debug mode in the plugin option and send me the logs. Regarding the seller protection you need to see that with your PayPal representative. I’m afraid PayPal Pro has a different seller protection…
Occasionally we find that the PayPal iframe does not load for users and their payment page remains blank (Similar to an issue logged on your comments page – http://www.ciscokids.com.au/upload/Capture.PNG).
In a recent email from a (irate!) user they stated that “It’s now eight hours later and your web site STILL won’t process the payment (I can’t get to the point of accessing PayPal [or even a credit card] because the blue thing continually circles – and I’ve tried using two different browsers).”
Can you please clarify if this is an issue due to communication with PayPal or with the plugin? On the whole it works fine, but I’ve intermittently seen it not load.
Thanks in advance for your help
Unfortunately I cannot do much because the loading of the iFrame is handled by PayPal itself. The plugin send API requests to PayPal and then receive an URL which is used to display the iFrame.
The behavior you are describing is strange, I would contact PayPal to ask them if there is a problem on their side.
You could also contact them and ask if they had any issue recently with the availability of their service
Thanks for getting back to me. I thought that was the case, but just wanted to check.
I am having a problem with the Paypal IPN. It works well with standard PayPal in Woocommerce but will not work with the PayPal Pro Hosted plugin.
The PayPal logs indicate that the IPN is successfully sent and received, however the orders are not logging that the IPN has been received and are not reacting to the IPN in any way.
I have enable the debug in the module setting, made a test payment. I’ve sent you the logs via email (please look for pepperandjoy).
Can you please help me with this?
I’ll check my email, thanks for your message
Hi, we are using your plugin for card payments. When the customer finish the transaction we receive a confirmation from paypal by email but it doesn’t include any details for the purchased items. We have other normal PayPal transactions and we used different plugin for PayPal card payment before but both processed the items as well, your plugin seems only process the total and customer name. Could you please let me know how can we get the purchased item details to be processed? Also when customer make the purchase the order in woocommerce says on hold. We need to change manually all card payment orders status from on hold to processing manually which is quiet inconvenient also missleading for customer who receive an automatic email saying your order on hold. Please let me know how can we fix these issues. Thank you, Gabor
Anyone? How can I get support for this paid plugin?
Hi, sorry for the late answer.
You cannot have more detail on the payment sent to PayPal because it’s impossible with this PayPal product unfortunately… The API is different and very limited…
Regarding the order staying on hold it’s likely a problem with the IPN not being sent correctly from PayPal to your shopping cart.
Can you please contact the PayPal merchant technical support and ask them to check if the IPNs are sent successfully on their side?
Hello, redirection after payment don’t work. Please Help.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $12.50