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i bought themes has it i want to upgrade it
but when i click on Introduction to Rows and Columns in Visual Composer
it was for last 2 years ago and looks different from the new
OMG u couldn’t update new video for last 2 years i cant trust you to update my plugin if i bought ….
just kidding i will buy it in 3 days when im back home…
but for real update this link ….
I agree it’s time for us to update our video tutorials. Thank you for the feedback and push
Hi – two questions:
1. Do the videos support sound, and the ability for the visitor to turn it on/off?
2. Do you know if this element plays good with full page scroll themes, like Epoch (https://themeforest.net/item/epoch-fullscreen-agency-wordpress-theme/17200880)
Video are been played when you put the iframe in the modal, in which you can add the control to the user.
Though we haven’t tested our plugin with full page scroll theme, but I hope it will work as we haven’t got any issue yet from our users regarding incompatibility with such theme.
You are welcome
Hi there, I can’t get this to work on my website. I saw that someone had a go at fixing it, but I still can’t get it to work. Can someone please help?
Could you please open up a ticket in our support center so we could take a closer look at this?
Hi Deepak, I opened a ticket yesterday. My website test server is http://newx.redrebelcreative.com
Could you please share the ticket id so that I can track it and let you the solution.
Hi there, I can’t see where to get the ticket ID from anywhere. I logged it under redrebelcreative / Iain Montgomery / firstname.lastname@example.org if that helps.
Sorry for delay in response, we were not able to see your ticket.
If you don’t mind could you please open up a new ticket from our support center .
Hello, does this plugin support the following functions:
1. Only plays video once.
2. Sound plays.
Yes, we do have these two feature in our plugin
Hi, I have a presale question. This is the specific requirement of my customer. Using this plugin is it possible to fix the video and the background and scroll rest of the elements in front of video? Can you provide me a link to some demo to this feature? Since this is the specific requirement of my customer, If this feature does not work it will be useless for now. Regards Vineet Aggarwal
Regretfully as of now the video background cannot be set as fixed. This feature is yet to be included in our plugin .
I need to do a parallax fx like the one on this page on the “Were you recommended SURGERY?” and “We Are Prolotherapy Specialists” (the faces come together).
Can you help me out?
Regretfully, your desired parallax effect is not possible.
You can take a look at this page to see the various parallax possibilities that can be achieved with our plugin.
You are welcome .
I cant see any option in the latest version to stop parallax on mobile please could you help??
P.S i have read the documentation but still nothing
We have already provided a option to stop the parallax in mobile, by default it is disabled, here is the screenshot: https://goo.gl/55Nrog
If still there is an issue could please open up a ticket in our support center so we could take a closer look at your issue?
Psst!- Please consider to renew your support period for instant reply.
Hello, would this extension alone take up less resources than Ultimate Addons with only this feature activated? (It’s the only one I actually use in Ultimate Addons). Thanks.
Yes, it will take less resources than Ultimate Addons for Visual Composer since this has only one element, while the Ultimate Addons has many more elements within it.
Thanks ! Other questions, will backgrounds settings be “remembered” if I delete Ultimate and load this extension ?
Yes, the setting would be remembered and saved in your database, but not the content, if you delete the plugin you won’t be able see the background, you will see shortcode only, And when you install back the plugin, you will see the background working again.
Hey, does the Parallax effect for rows work for Mobile devices or not? If so, how can I properly follow it through?
Yes, the parallax works well on mobile too! You can enable the parallax for mobile devices through the option in the row settings.
I created tickets last week but no answer back yet.
Background videos not working on Safari.
Could you please share your ticket ID so that I can take a look at it?
Most recent created ticket id: 56283
I found this ticket opened on Tuesday and there is no other ticket before that. However, I am sorry for the delay in responding. Our developer has checked the issue and replied to your ticket too.
This is what he has to say:
About videos on mobile, it is actually the default behavior. We opted not to include background videos on mobile for two reasons. We don’t want to load up a huge video file because many device owners have data usage/bandwidth limits on their devices. For this reason, many mobile browsers don’t allow developers to “auto-play” videos (IOS in particular).
Moreover, about the background video not working on Safari, we tested it at our end and seems to be working on Safari version 10.1.2. Please check it at your end and let us know how this goes for you.
Once again, sorry for the delay in responding and thank you for your patience and co-operation.
Warning: Serious Safari Issue!
I think its fair to inform all of your customers that this plugin does not work with Safari v.11.0
You replied me in private message that you “hope” it will be fixed in the future.
This plugin has had serious issues with a lot of versions of Safari, but you keep saying it has been fixed. Now you are selling a plugin with false marketing.
I am sorry for the inconvenience caused! Our developers are already working on this and we’ll release a patch as soon as possible. If things aren’t working for you at the moment, you can ask for a refund, as we’ll be glad to process that for you.
Does the background video work on mobile phones as well? In your preview demo on this website it doesn’t work on an iphone 7 (safari).
Is it possible to play the video even when the user moves it cursor? In your demo it stops playing as soon as the cursor is moved. Thanx! Susan
Regretfully, you cannot be using the video background feature for mobile. This is because we have coded the script in a way that the page loads faster for mobile. This is why we provide a placeholder image option along with the video, so that on desktop the video can be played and on mobile the image would be displayed for fast page load.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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