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i bought themes has it i want to upgrade it
but when i click on Introduction to Rows and Columns in Visual Composer
it was for last 2 years ago and looks different from the new
OMG u couldn’t update new video for last 2 years i cant trust you to update my plugin if i bought ….
just kidding i will buy it in 3 days when im back home…
but for real update this link ….
I agree it’s time for us to update our video tutorials. Thank you for the feedback and push
Hi – two questions:
1. Do the videos support sound, and the ability for the visitor to turn it on/off?
2. Do you know if this element plays good with full page scroll themes, like Epoch (https://themeforest.net/item/epoch-fullscreen-agency-wordpress-theme/17200880)
Video are been played when you put the iframe in the modal, in which you can add the control to the user.
Though we haven’t tested our plugin with full page scroll theme, but I hope it will work as we haven’t got any issue yet from our users regarding incompatibility with such theme.
You are welcome
Hi there, I can’t get this to work on my website. I saw that someone had a go at fixing it, but I still can’t get it to work. Can someone please help?
Could you please open up a ticket in our support center so we could take a closer look at this?
Hi Deepak, I opened a ticket yesterday. My website test server is http://newx.redrebelcreative.com
Could you please share the ticket id so that I can track it and let you the solution.
Hi there, I can’t see where to get the ticket ID from anywhere. I logged it under redrebelcreative / Iain Montgomery / email@example.com if that helps.
Sorry for delay in response, we were not able to see your ticket.
If you don’t mind could you please open up a new ticket from our support center .
Hello, does this plugin support the following functions:
1. Only plays video once.
2. Sound plays.
Yes, we do have these two feature in our plugin
Hi, I have a presale question. This is the specific requirement of my customer. Using this plugin is it possible to fix the video and the background and scroll rest of the elements in front of video? Can you provide me a link to some demo to this feature? Since this is the specific requirement of my customer, If this feature does not work it will be useless for now. Regards Vineet Aggarwal
Regretfully as of now the video background cannot be set as fixed. This feature is yet to be included in our plugin .
I need to do a parallax fx like the one on this page on the “Were you recommended SURGERY?” and “We Are Prolotherapy Specialists” (the faces come together).
Can you help me out?
Regretfully, your desired parallax effect is not possible.
You can take a look at this page to see the various parallax possibilities that can be achieved with our plugin.
You are welcome .
I cant see any option in the latest version to stop parallax on mobile please could you help??
P.S i have read the documentation but still nothing
We have already provided a option to stop the parallax in mobile, by default it is disabled, here is the screenshot: https://goo.gl/55Nrog
If still there is an issue could please open up a ticket in our support center so we could take a closer look at your issue?
Psst!- Please consider to renew your support period for instant reply.
Hello, would this extension alone take up less resources than Ultimate Addons with only this feature activated? (It’s the only one I actually use in Ultimate Addons). Thanks.
Yes, it will take less resources than Ultimate Addons for Visual Composer since this has only one element, while the Ultimate Addons has many more elements within it.
Thanks ! Other questions, will backgrounds settings be “remembered” if I delete Ultimate and load this extension ?
Yes, the setting would be remembered and saved in your database, but not the content, if you delete the plugin you won’t be able see the background, you will see shortcode only, And when you install back the plugin, you will see the background working again.
Hey, does the Parallax effect for rows work for Mobile devices or not? If so, how can I properly follow it through?
Yes, the parallax works well on mobile too! You can enable the parallax for mobile devices through the option in the row settings.
I created tickets last week but no answer back yet.
Background videos not working on Safari.
Could you please share your ticket ID so that I can take a look at it?
Most recent created ticket id: 56283
I found this ticket opened on Tuesday and there is no other ticket before that. However, I am sorry for the delay in responding. Our developer has checked the issue and replied to your ticket too.
This is what he has to say:
About videos on mobile, it is actually the default behavior. We opted not to include background videos on mobile for two reasons. We don’t want to load up a huge video file because many device owners have data usage/bandwidth limits on their devices. For this reason, many mobile browsers don’t allow developers to “auto-play” videos (IOS in particular).
Moreover, about the background video not working on Safari, we tested it at our end and seems to be working on Safari version 10.1.2. Please check it at your end and let us know how this goes for you.
Once again, sorry for the delay in responding and thank you for your patience and co-operation.
Warning: Serious Safari Issue!
I think its fair to inform all of your customers that this plugin does not work with Safari v.11.0
You replied me in private message that you “hope” it will be fixed in the future.
This plugin has had serious issues with a lot of versions of Safari, but you keep saying it has been fixed. Now you are selling a plugin with false marketing.
I am sorry for the inconvenience caused! Our developers are already working on this and we’ll release a patch as soon as possible. If things aren’t working for you at the moment, you can ask for a refund, as we’ll be glad to process that for you.
Does the background video work on mobile phones as well? In your preview demo on this website it doesn’t work on an iphone 7 (safari).
Is it possible to play the video even when the user moves it cursor? In your demo it stops playing as soon as the cursor is moved. Thanx! Susan
Regretfully, you cannot be using the video background feature for mobile. This is because we have coded the script in a way that the page loads faster for mobile. This is why we provide a placeholder image option along with the video, so that on desktop the video can be played and on mobile the image would be displayed for fast page load.
is this compatible with latest versions of visual composer/wp, is it still being supported? by the looks of the updates I guess not, a shame should have seen that before I purchased the plugin.
Yes, the Parallax and Video Background plugin is compatible with the latest version of WPBakery Page Builder. We have not come across any known incompatibilities as of now. However, if you come across any, I would request you to please open up a ticket at our support center, so that we can help you with it.
Please feel free to get in touch in case you have any further queries.
Hi! just purchased for the Youtube videos background, but it doesnt show any video background after configuring the url in the background options
This is the page: http://grupoherdez2017.com/demo/
Im using Bridge theme (one of the most popular themes here in ThemeForest).
Could you please open up a ticket at our support center, so that a member of our team can take a look and help you get things working soon?
Hello, I need . Pot file.thank you.
Hello, Could you kindly lodge a support ticket from our website?
way around chromes new rule on videos with sound ? no video comes up unless the user interacts with website which is not ideal, if video background muted it autoplays correctly, meaning a very valid part of this plugin is now useless, is there anyway around this ? before the change this plugin autoplayed the video with sound also.
That’s strange! We just tested this at our end and it works all fine here.
Could you please check whether the video you are using is the correct one? Moreover, I do not see a purchased tag across your name. Looks like you’ve got the plugin bundled with a theme. I would suggest you to contact your theme author for accurate answers. If need be, he can get in touch with us and we’ll surely help.
ye my fault was wrong plugin lol sorry about that, but google chrome has changed its autoplay policy now of video backgrounds WITH sound, sorry for mix up again
I have found a workaround anyways with the other app I use
I want to add my license but get this message “Sorry, you are not allowed to access this page.”
Could you please open up a ticket at our support center, so that we can take a closer look and help you soon?
yes. and even I installed 1.5.8 it resumes that i have 1.5.7 and need to update
Have you opened up a ticket? If yes, could I please have your ticket ID, so that we can look into the matter?
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