748 comments found.
Dropbox Terms & Conditions Description, My dropbox images, Use for My Web Traffic or if you have a lot of traffic As far as I know, my dropbox account is blocked.
How can I solve this problem with this plugin?
I am not sure if I fully understand your question, but If your Dropbox account is blocked, you will not be able to use this plugin as it uses the Dropbox API.
If this doesn’t answer your question, please let me know.
- Floris
Hello, recently I get this message https://snipboard.io/cpwbBk.jpg.
But I didn’t change my way to use the plugin.
Thank you for your question!
Please try to update the plugin to the latest version (2.8.2) via the updater in your WordPress dashboard if you haven’t already done so. If the problem persists with this version, please create a support ticket using the link below and I will be happy to look into it!
- Floris
With version 2.8.2 it seems fixed. Thanks.
Hello, I have integrated the plugin with my dropbox. I am trying to load existing files into a folder. However, I have more than 600 files currently within same folder and it take so much time to load. People using it for me complaining they often get a error page not loading the file.
Can you please give me a solution like not loading all the files at once but load like 50 files initially and then load more when scrolling down? and maybe desired file will be found if used search icon. Is this possible?
The plugin can only load the metadata of all files in a folder at once. However, this shouldn’t take more than a few seconds in general. So I’m curious why it doesn’t work in your case. Feel free to open a support ticket using the link below so I can have a closer look.
- Floris
Please, when I download the latest version here at codecanyon, it’s just v2.73 but not the latest v2.81 – any idea?
Thanks for your question!
All minor updates will be pushed through the WordPress Update Dashboard itself, so you can easily upgrade to version 2.8.1 through your WordPress admin dashboard. Major updates will always be available through Envato, where you can download the package and install it manually.
If for some reason the update doesn’t appear in your WordPress Update Dashboard, check out this FAQ article for instructions on how to manually update the plugin to the latest version.
I hope that helps you out!
- Floris
Thx, no I know it also for the future 
Your website invites users to submit pre-sales questions, but doesn’t allow them to be posted without a license key, which prevents you from doing so.
If the DropBox folder has PDFs in it, is there a built-in previewer ability like the demo shows for images or media files? I would need it to pop open the pdf in a modal window so the user can view it, without requiring them to leave the list/page. If you have a demo of this, please send a link.
Thanks for your question!
You can actually just submit a support ticket without providing a licence code, but it is also perfectly fine to ask your presale questions here.
Yes, the plugin is able to display the PDF files inline on your page via a Lightbox. You see this in the online demo of the File Browser module.
And feel free to test the plugin on both Front-End and Back-End via the demo/sandbox website in the link below.
I hope this answers your question! If you have any further questions, please let me know.
- Floris
Actually, the support form doesn’t allow you to submit a ticket without a license key, otherwise I would have.
Thanks for the info.
Interesting! Are we talking about the same ticket form? You don’t need a licence key there to submit it, as the field is not required. And I am actually receiving support requests via that form without purchase code.
Anyway, you know where to contact me if you need my attention 
!
- Floris
Hello, in your documentation, it say you can use any of the contact form 7 fields as upload folder name, but in documentation is a video of your OTHER PLUGIN for google drive not dropbox, can you please type an example of the use with this dropbox plug in ? exaple, use the name field as sub folder inside dropbox account, please notice the used will not be registered in the site, so it should work for any guest user who type his name and then the shortcode create a folder with this user name based on the NAME field, is that possible please ? your plug in documentation is outdated and wrong as show google not drobox and even when it can be similar is better to have a real finished example to copy paste as never was possible to have this working in that way (create a folder based in the input field name) I hope I was able to explain myself, Blessings.
I’ve tried the next examples but nothing working it always create a folder ” () “
<label>Your Membership ID (required)</label>
[text* member-ID class:wpcp-use-input-member-ID]
<label>Your Name (required)</label>
[text* your-name class:outofthebox_private_folder_name]
<label>Your Email (required)</label>
[email* your-email class:wpcp-use-input-email]
<label>Your Message (required)</label>
[textarea your-message]
Thanks for your question! Yes, the configuration is the same for all WP Cloud Plugins, so that is why there is just a single instruction video.
You basically can use the instructions that are written in the documentation below the video:
You can use the available input fields in your form to name the upload folder based on user input. To do so, just add the CSS class wpcp-use-input-{***} to the Class attribute of your input field where {***} is your own identifier. For example: [text* your-name class:wpcp-use-input-email]). In the module configuration, set on the Dynamic Folders tab the [Private Folder Mode] to [Auto] and use your identifiers in the [Name Template] as placeholders. In this example that is %input-email%.
So in your example the Contact Form 7 will look like this:
<label>Your Membership ID (required)</label>
[text* member-ID class:wpcp-use-input-member-ID]
<label>Your Name (required)</label>
[text* your-name class:wpcp-use-input-name]
<label>Your Email (required)</label>
[email* your-email class:wpcp-use-input-email]
<label>Your Message (required)</label>
[textarea your-message]
<label>Documents (required)</label>
[out-of-the-box cloud-documents shortcode:...]
The raw Out-of-the-Box upload field configuration will look something like:
[outofthebox mode="upload" dir="/my/uploads" viewrole="all" userfolders="auto" userfoldernametemplate="%input-member-ID% - %input-name% (%input-email%)" viewuserfoldersrole="none" upload="1" uploadrole="all" upload_auto_start="0"]
I hope that helps you out. And feel free to create a support ticket via the link below if you want me to help you configure the form according to your wishes.
- Floris
Just wanted to say how much we love this plugin and thanks for the amazing support and continued updates for years and years 
This is the best Dropbox plugin! And using the private folders function is amazing for our business
Awesome plugin easy to use! Running into an issue at the moment, Im using this with Woocommerce to add an upload box on a product. It seems any file larger than 250mb fails. I have Max upload in the shortcode builder set to 500mb, and server PHP upload limit is 2GB. Anything I am missing?
Thank you for your question! Unfortunately, Dropbox only supports direct uploads of files smaller than 250MB to their cloud. Larger files have to go through your web server and are subject to your server’s upload limits. So if these files are causing problems, we probably need to check what is happening on the server itself. Feel free to open a support ticket using the link below so we can have a closer look!
- Floris
Probably one of my favorite plugins to work with. Adds fantastic functionality to a website that is super easy to use and looks beautiful, so its an easy sell to my clients that need this functionality. Just a note if you use Bullet Proof Security (BPS), the authentication to dropbox may revert after a few minutes, double check the quarantine files and restore the plugins cache files that get caught in the quarantine, then reauthenticate if needed.
Is it just me? Since the update to 2.4 you can not select the videos within the Gutenberg editor short code builder as long as you view them in the list mode. When you swith to thubnail view it’s working.
It’s not just you, I can reproduce this problem! Thanks for letting me know. If you submit a support ticket using the link below, I can send you the updated plugin version right away!
- Floris
Ive left a few emails with issues for the past 2 weeks and have not gotten any reply since I extended my support for the plugin, is this normal or whats going on?
I am sorry to hear that! This isn’t indeed usual, so I will check for you what is going on. In some cases, the ticket system is a bit overactive on marking tickets as spam. Perhaps that has been the case with your tickets as well. I will figure that out and get back to you via your support ticket!
- Floris
yeah it’s possible since I’ve sent a few emails on the same day, sorry about that. Please get back to me as soon as you can. Thank you.
Is there some kind of priority when you extend the support for the plugin? As we’ve sent an email around a week ago regarding an issue but we’ve never gotten any answers.
Its unclear if the email got marked as spam again even though it was just one email? We also sent another email regarding another issue 2 days ago and still no updates? Is there another way to reach you pro-actively for issues?
Unfortunately the same thing happened again! I have put your support account on the whitelist this time.
There is only one support package available and it has the following scope:
- Responding to questions or problems regarding the plugin and its features.
- Assistance with reported bugs and issues.
- Investigating conflicts with other WordPress plugins.
- Providing updates to ensure compatibility with new software versions.
I will follow up via your support ticket!
- Floris
Hey Floris,
I hope you’re doing well. Could you confirm if you’ve received our email since it’s been near another week and we haven’t heard anything back yet.
Even though our email was whitelisted, could you confirm if you still didn’t get the email or something else happened ..? Should we contact you using a different email?
We are currently working with a programmer and are waiting for you to confirm a few things before we can go ahead so please get back to us when you can if possible.
Best wishes
Hello Floris,
This is to notify you that the issue was not resolved and we have sent you more info via email in case our replies didn’t get through again .. We are in the process of updating our website and so this is somewhat of a pressing matter to us.
Thank you.
I have received your updates and I will follow up via your ticket.
- Floris
Hello,
Is it possible with your plugin to create a gallery that filters images by tag? With DropBox? or with another service?
Thanks
The WP Cloud Plugins currently cannot filter based on tags. The plugin can create a gallery for specific folder on your Dropbox and keep that in sync though.
Feel free to test the plugin on both Front-End and Back-End via the demo website in the link below.
- Floris
Thanks, Can we expect this feature in a future update or is the problem related to the cloud service API?
It is indeed not possible to search by Tags using the Dropbox API and the API also doesn’t provide any tag information when listing files. The tag information can only be obtained by requesting this for every file individually. So this feature will indeed not be added in the near future unfortunately.
- Floris
Ok thanks for your feedback. Is it the same problem with the other provider like Google Drive, Microsoft OneDrive, Box cloud or any other provider ?
Box (API) does support tags properly and you can indeed search by tags. So although that plugin doesn’t have a filter for tags, you can e.g. add some buttons for your tags and let the module search for those tags when you click on them. I can provide you with a code example if needed.
- Floris
Ok great so it could be possible with your Box plugin ? I am really interested. Yes, I would appreciate to have a code example.
Feel free to create a support ticket via the link below so I can help you further!
- Floris
First, this plugin rocks! I am wondering if there is a way to turn off the file’s date when it displays the documents in a folder? My client just wants the document name, no date.
Definitely, just check the ‘Layout’ tab in the module configuration for your module. You can disable the date via the ‘Show last modified date’ setting.
- Floris
How to fix the error of curl not supported tls 1.2 +. my website using tls 1.2 and curl 7.67.0 what is this?? nothing works
Thanks for your question!
The plugin indeed checks if the cURL library can set up a TLS 1.2+ connection by simply checking the availability of the PHP constant CURL_SSLVERSION_TLSv1_2 (which became available in version 7.34.0 of the cURL library).
If your server can use TLS1.2+ connections but for some reason the constant isn’t defined in your PHP package, please add the following code to your wp-config.php file:
if (!defined('CURL_SSLVERSION_TLSv1_2')) {
define('CURL_SSLVERSION_TLSv1_2', 6);
}
Does that already fix the issue for you? If not, could you perhaps create a support ticket via the link below so I can have a closer look at it?
- Floris
Really? The Plugin stopped working when the license support period ends? I can’t use it any longer and it’s not working any longer!
Thanks for reaching out! The plugin should definitely not stop working when the support period ends, so I will gladly have a close at this immediately. Can you create a ticket via the link below so I can help you out?
- Floris
Thanks for coming back that fast. But meanwhile I have figured out the problem. Your plugin is not compatible with the Redis Object Cache (Redis Plugin). After deactivating the Redis Plugin everything went back to work. But now I am missing the Object Cache for this site, any ida
I am using the Redis Object Cache plugin on my demo site as well which runs without problems. Are you referring to the same plugin? Flushing the cache doesn’t resolve the problem for you? If that is the case, I will gladly investigate this for you.
- Floris
Floris, thx. Now it’s also running on my site. I guess it was a problem with the sites own or with the redis chache. I will have an eye on it.
Hello! I have a pre-sale question. If I have pdf files in dropbox and I have these files available to download from different sites (buttons, links…) on the web, if I replace the original file with a new version of it (file with the same name and in the same site), is that new version of the file downloaded on the web? In summary, I need to know if when modifying the original file or replacing it with another version, the web user downloads that version or the link is broken. Thank you!
Thanks for your question!
If you use the Out-of-the-Box modules (e.g. the File Browser module) to display your files on Dropbox on your site, it will always display the latest version of your files.
If you add a download link to a file on Dropbox, that link will point to this specific file. If you overwrite that file with a new version, the link will just point to that new version. However, if you delete the file on Dropbox and place a new file with the same name, the link will not longer work.
I hope this answers your question!
- Floris
Thanks very much!!
Just wondering, with the video player I am not able to select sever videos from one folder anymore. I can select one video or the whole folder, but I can not select for e.g. 3 videos out of the folder anymore. As far as I remember, this was possible before, wasn’t it?
Thanks for your question! That actually isn’t possible in the Out-of-the-Box as you currently only select a single video or a complete folder indeed.It is on the to-do list to allows the selection of multiple items as well, so hopefully this will be added in a future version!
- Floris
Hi there,
Can you please tell me how do you activate it for WOOCOMMERCE ?? And how to activate it for products or for cart ??
Also, is it possible to not show all the folders in dropbox, and only lock the plugin to a certain folder ?? This way to stop anyone see what is on the Dropbox account ??
It is urgent.
Thanks
Also when I mean how to activate it on woocommerce products, I mean activate it in BULK as I have more than 4000 products on my website and i can’t do it one by one. Thanks
Thanks for your question. Instructions how to use the WooCommerce download integration for the Out-of-the-Box plugin can be found in the online documentation and this video: https://vimeo.com/645168817.
The download integration is set per WooCommerce Product, so it isn’t possible to do this in bulk for all your products.
The Out-of-the-Box modules (e.g. the File Browser module) can be set to a specific folder on your Dropbox. So you can indeed only give access to a specific folder on your Dropbox to your users. Please note that this is a different functionality than the WooCommerce download integration.
- Floris
Hello again, if it is impossible to do it in bulk, sorry to say but this plugin is usefull for me. I won’t use it on my website because it is impossible. I am looking for a plugin that automatically will upload the file the user uploads and adds it to WooCommerce order, and from there to upload it to drobox, but all this in bulk automatically.
Can I cancel the order and have a refund as I won’t use this plugin. It’s not for my project.
Thanks
The plugin also offers the WooCommerce upload integration (where a customer add files to their order). See the documentation and https://vimeo.com/645168886. Files will directly be uploaded to an upload location on Dropbox as you configure in your WooCommerce Product. So the files will not be stored on your server.
You can request a refund as explained in the Envato FAQ: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- . Please keep in mind that only requests that are in accordance with the Envato Market Refund Rules are eligible for a refund.
- Floris
So i’m trying to load my dropbox folder through the embed method and i’m getting error in console that “The loading of “https://www.dropbox.com/sh/um3ej1h3ldq6rch/AAB-d2eldVp0cjyXKzOGGQ6na” in a frame is denied by “X-Frame-Options“ directive set to “DENY“.”
I need solution for this urgently.
I am sorry to hear that you are having issues with the plugin! Could you perhaps create a support ticket via the link below so I can have a closer look at this?
- Floris
ok I’ll create ticket there
I have submitted the ticket today on 1st nov. i need that fixup as soon as.
I have just received your support ticket and I will get back to you via that channel!
- Floris
Yes i saw your reply and now that issue is fixed. I can see my gallery in website pages now. thanks.
Just a short question: I can see the actual Version of the plugin is 1.21.8.1, but in the WP Backend I can see it’s Ver. 1.21.8 – even I have download and installed the latest version here from CodeCanyon?
Thanks for reporting that, I will make sure that the version number is updated in the next release.
The version you download here via CodeCanyon is indeed the latest one available. There was a very minor fix that was added later on, without updating the version number in the plugin itself. My bad!
- Floris
No prbl. I was just wondering
