_DeLeeuw_ supports this item


478 comments found.


I’m still waiting on a response to support ticket #4175 from 10 days ago.

Please can you get back to me?


Thanks for your reminder and my apologies for the late response. For some reason, your ticket didn’t show up in my ticket queue anymore although it was still open. I just replied to your ticket and once again, sorry for the inconvenience!

hi, can this plugin sync/override a file in the media library with a new version of that file posted on dropbox?

i want to just have auto-syncing and replace media via my dropbox folder

The plugin doesn’t integrate into the WordPress Media Library itself, so it isn’t possible to replace those files via Out-of-the-Box yet.

Can the plugin be integrated with Contact Form 7? We need the visitors to fill up a form and upload a video file to our dropbox, but we also need to capture their info.


For now, the plugin only integrates in Gravity Forms and integration with Contact Form 7 is still on the To-Do list! However, as quite some customers are requesting this, I will try to implement it this month.

Hi! Thanks for a great plug-in. Is there a way to see which registered user uploaded a file(s) without each user having their own private folder? I want to have a generic photo uploads folder but then be able to sort the content by something like an “uploaded by” value.

Unfortunately, that isn’t possible. Dropbox only stores the user data of the account that has uploaded the content, so that will always be the account that is linked with the plugin.

What I can do for you, is to add the name/id of the WordPress User who uploaded the file to the file name. This allows you to sort by the default file name column. If that is something that would work for you, just create a support ticket and I will do my best to help you out.

Knowledge Base · Create Support Ticket

How do visitors share my pics on social media? Is this pissible or not since its connected to dropbox?

The plugin can insert shared links of your pics in your social media post which allows your visitors to download/view the images.


Is it possible for me to share files to a SPECIFIC user (with login), and not the user role.

The easiest way to achieve this is by using the Private Folders feature of Out-of-the-Box and to link each user to their own folder. This allows you to share files directly with specific users via this folder.

I am using this plugin with Ultimate Member – is there a way for it to automatically create private folders for one user role from Ultimate Member, and not the others? I only need one group of users to be able to upload files in their own folder. Thanks.

That is not possible with the plugin itself, but I think that you can use a workaround. To do so, you will need a specific Out-of-the-Box shortcode with the upload + private folders feature enabled that is only visible for the Ultimate Member plugin. You will find the instructions to restrict content to specific roles with Ultimate Member over here. The shortcode will then look something like:

#Shortcode with Upload + Private Folders:
[um_show_content roles='YOUR SPECIFIC ROLE'][outofthebox mode="files" upload="1" userfolders="auto" .... ][/um_show_content]

#Shortcode for user with other user roles:
[um_show_content not='YOUR SPECIFIC ROLE'][outofthebox mode="files" dir="..." upload="0" ... ][/um_show_content]

Besides that you will need to disable the ‘Create all Private Folders on first visit’ setting on the main plugin settings page (tab Private Folders). Or you let it enabled, and just remove the folders you don’t need afterwards.

Could this be a workable solution for you?

Thank you for the quick reply! That’s actually almost identical to what I already have. My question was more if it was possible to set the “automatically create private folders” to just one user role, so as not to have to do it manually. Would there be somewhere in the code that I could add something like this before it creates the private folders:
if ( $ultimatemember->user->get_role() == 'USER ROLE' )

I think that you could add that code, but you will lose this modification with every update of the plugin. If you really need it like this, just drop me a support ticket and I will try to give you the right instructions.

With the instructions in the last reply, the plugin will also automatically generate the automatic private folders specific for your User Role, but it will only do it when the user visits the page with Out-of-the-Box and not on forehand.

Hello, I just purchased the plugin, but I’m getting the error 400 so I Can authorize but also I can’t activate the plugin. I’m using the version 4.9 of wordpress

I have replied to both your tickets (#4315 & #4317), but I am not sure if you are receiving those emails. So, just to be sure, I added my reply below:

I just discovered a small bug in the plugin that prevented you from authorizing the plugin in case you are using your own App in combination with a Non-SSL site. The displayed OAuth Redirect URI on the Advanced settings page of the plugin, was showing you the wrong value. I just updated the plugin to version for you, which contains a fix for this issue. When you update your Dropbox App with the redirect URI that is now listed, you should be able link your Dropbox account with the plugin.

Please note that it isn’t needed to use your own App and that you can always fallback to the default Dropbox App. To do so, just disable the Own App setting on the Advanced tab on the main settings page of the plugin.

It works! thanks

Presale question 1. Is there any limit on upload file size or number of files? 2. I tried to figure out if we can use this plugin for our usecase.

Unregistered users order using Woocommerce and then upload files.
In Dropbox files are uploaded in a subfolder automatically created with WC order id.

We are doing it now with integrating Jotform but they have file limitation that causes issues occasionally.

Is it possible to do this with your plugin? Thank you.

  1. The plugin uses the max size limit set on your server. It looks at the PHP settings post_max_size & upload_max_filesize to determine this.The max upload size on Dropbox side is around 2GB. If you are planning to upload large files, I would recommend you the Google Drive version or the OneDrive version of the plugin, as those Cloud Services support direct uploads, bypassing your server limitation.
  2. The plugin cannot create folders with the WC Order ID yet, but that is something that can be added to the plugin if you need it.

    Thanks for your reply.

    What’s the process to get it done? How much will it cost? I assume this feature can be added to Google drive or OneDrive version if you want to purchase that plugin.

    As this is a feature I wanted to add any way, it is free of charge. Just create a support ticket and I will do my best to help you out! Perhaps you can let me know which plugin you would like to use, so I can first integrate it into that one.

    Knowledge Base · Create Support Ticket

    Is there a way to make this whole thing faster? I had the photographers downsize / compress the images to 250kb but still the page loads heinously slow: http://weekendhockey.com/mens/galleries/

    I enabled the Gzip compression thing.. is there anything else? It takes forever to navigate from one folder to another even when there isn’t that many photos in the folder. Please advise any tips or tricks to speed this up.

    I just tested your website, and it takes me around 3 seconds to load a folder over here. That’s not too bad, but we can try to make it faster. One of the first things you can try is to upgrade your PHP version to 7.x in case you are not running that yet. If you are able to upgrade your PHP version, some people can sometime see their loading times reduced up to 50%!

    When you are already running PHP version 7.x, I can try to figure out some other optimizing steps for your site. In that case, could you create a support ticket and provide me with a temporarily WP admin login and a temporarily FTP login to the WordPress Folder?

    Knowledge Base · Create Support Ticket

    Hi There. I have an issue. For some reason the files don’t show up for some users unless I clear the cache in wp-rocket. Do you know of such an issue? Thanks! Guy

    Hello Guy! I am not sure what is causing your issue, but you could try to lower the lifespan of the WP Rocket Cache. I have seen issues in the past with other cache plugins where a long cache age was causing trouble.

    If this change doesn’t help, feel free to create a support ticket after you have renewed your support package and I will happily look into the problem!

    Knowledge Base · Create Support Ticket


    Can I use this plugin to include file upload in the woocommerce checout page? Is it difficult to integrate?

    The plugin currently only integrates into the WooCommerce Digitial Download section. However, it is on the to-do list to implement the upload feature in the Order/Checkout page as well.

    For now, the only way to integrate it easily would be to send the customer to a ‘post-checkout’ page where the Out-of-the-Box upload shortcode is located. But I am not sure if that is an option for you. If not, you will need to add the Out-of-the-Box shortcode manually to the checkout page.

    Many thanks for notifying me about this issue! It turned out that Gravity Forms is using a function which is deprecated in PHP 7.1. Luckily quite easy to fix though!


    bryan62 Purchased

    Hi, I am trying to get the search function working but seems to be only available for dropbox business accounts? There is other option; “The search function allows your users to find files by filename and content (when files are indexed)” . How do you index files for search if you do not have dropbox business account?


    With a normal (non-business) account you will only be able to find your files by File Name. You don’t need to index your files for it, but in very rare occasions the files will not be visible when they are just uploaded and not yet processed by Dropbox. When you have Dropbox Business account, the plugin will also be capable of performing full-text search. Does this answer your question?


    bryan62 Purchased

    Yes, thank you for your excellent explanation!


    brigius Purchased

    Hi, the modification date is displayed in English (for example, december) instead i would like it to be in Italian (Dicembre), how can I do?

    Thanks for your question! With a small modification the plugin will be able to show you the date in the language of your WordPress site. I will add this modification to the next update of the plugin, but if you need it straight away, just create a support ticket and I will help you out!

    Knowledge Base · Create Support Ticket


    brigius Purchased

    I created the support ticket

    Is this where I post a pre-sales question? 1. Can I use this on more than one site for the price? 2. I am using Gravity forms to create a new post on the front-end with the main purpose of uploading large audio files (lecture recordings) 50-150MB and the media uploader is insufficient. Wondering if I can use your plugin and my dropbox account to somehow allow uploading of the audio file to dropbox (better uploading results) and then have that file auto added to the post. Thanks,

    Thanks for your questions! Let me try to answer them all:

    1. The Regular Envato License gives permissions to use this plugin on 1 site. If you are using WP Multisites, you can network activate the plugin for all the sites in your setup.
    2. That isn’t possible by default, but that is definitely a customization I can create for you. If you are interested, just create a ticket and I will try to help you out!

    Hello, What an incredible plugin! I want to purchase but I may need at least 5 licenses. Is there a way to buy more licenses at once?

    Thanks for your feedback, I really appreciate that!

    Envato only offers Regular and Extended Licenses which all are only valid for 1 domain. So you will need to add multiple regular licenses to your cart if you want to checkout only once.

    If you are interested in a bulk purchase, you can always contact Envato Support with your inquiry for additional information.

    I hope this answers your question!


    reuab86 Purchased

    First of all, I would like to thanks for this great plugin. I have a small question. Is there a way to output the photos in the gallery in the correct direction? Currently the photos are all twisted, although it was saved correctly. Thanks in advance

    I am not sure if I completely understand your question. Could you perhaps create a support ticket so I can take a look at your Gallery?

    Create Support Ticket