It is not mandatory for the codecanyon author to provide support services, but we will keep answering questions and provide support regarding our items.

Make sure that you have intermediate knowledge about server compilation and Android applications, because installation on your server is not included in item support, if you don’t understand what and how this item works then, please don’t buy this item until you have enough technical people to understand this item, although you can request installation services from us but this service is subject to an additional fees.

Please note, this item is very complex, please report it if you get an error but please distinguish between an error in the demo and an error that occurs due to an installation or customization error. We still provide support if an error occurs due to an error in the installation process.

We will provide support to all of our buyers, sometimes we get a large number of support requests in 1 day, but please understand to be patient to wait your turn, providing support on this item takes time If you are a person who cannot be patient, then please do not buy this item.

We will not reply to emails that contain spam, violence, sarcasm, and contain other negative content, and an unreasonable rating that can waste our time, constructive comments will be appreciated so we hope you can be wise in this case.

We really appreciate the input given but it is not our obligation to implement every suggestion, and please do not force us to apply your suggestions to our items, however we still consider suggestions, if the suggestions provided are useful for wide use, not only useful for 1 buyer or 1 specific area, because our goal is to build this item for universal use, so before buying this item make sure that the demo we provide meets your expectations.

If you intend to get a custom service from us to customize this item, don’t rush to buy this item, please send your request in great detail to be discussed first, so you don’t feel disappointed if we reject your request.

Whats included in item support

• Get an answers to common questions, we will answer questions about the item and how to use it, for example: “How do I make my application look like the item preview?”
• Get an answer to a technical question about the item.
• Reporting and discussing minor bugs in the item with the team, we will help with bug problems by updating the item.

Whats not included in item support

• item Customization

item support does not include services to modify or expand items beyond the original features, style, and functionality, which have been described on the item page to customize the item according to your specific needs.

• item Installation

Make sure that you have intermediate knowledge about server compilation and Android applications, because installation on your server is not included in item support, if you don’t understand what and how this item works then, please don’t buy this item until you have enough technical people to understand this item, although you can request installation services from us but this service is subject to an additional fees.

• Server or hosting environment problem

We do not support web hosting problems and your server environment, or problems with items that you install on your server, please check your ISP or web hosting provider. Or you can look for other documentation to solve problems related to your server and hosting.

We cannot refund because the products we sell on this platform are digital goods and cannot be “returned”, but we can refund if the item has not been downloaded, so before you buy, please check the demo that we provide and read the terms that we have made.