A-Themes

A-Themes supports this item

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24 comments found.

lucks17

lucks17 Purchased

I purchase the product, and when I activated then is not loading the orbit.js

lucks17

lucks17 Purchased

athemes_orbit_tabs is not found

Hey lucks17,

Could ypu please submit this as a support ticket at the Help center and we will get this sorted out for you right away.

Cheers

Hi, I am one of the original plugin owners and I also agree with the comments posted as I think that selling a plugin to another author and having to re buy the plugin is not fair on users who spent money to purchase somehting that states future updates. I contacted Envato and they sent me the below reply.

Hi Sam,

Thank you for your patience. I just checked this one and it looks like the author removed it from sale.

I’m sorry to hear that the item is no longer available for download.

If you would need to re-download, please contact the author directly as we are not able to provide you with the files for the item. For more information why the item was removed, you can check this link: The Item Has Been Removed.

Here’s a link you can use to contact the author:

Author Contact Form: https://codecanyon.net/user/a-themes/#contact

With this advice given from Envato and your posts stating that your not allowed to honour the original purchases they seem to be conflicting advise.

I feel the very least you could do is put the plugin on sale at half the price it is now and then it would be like the original owners are purchasing an extended 6months licence this way its not such a big blow.

I understand your working hard to add more features and make the product better but I have bought this plugin 3 times under my various accounts for clients and don’t wish to buy 3 more versions.

Hey skdsam,

I apologize for the delayed response. So Envato should never have told you we are the original author. I have no idea why on earth they would tell you that. TrueThemes was the Original author. We acquired Orbit from them. And yes they did delete it, that was part of the transfer process Envato had them do.

As far as doing something for people who purchased it under TrueThemes. We have thought very hard about this. Because, to be honest we agree with you. You should not have to pay twice.

Unfortunately there really isn’t much we can do. As you mentioned we could drop the price but that would be a price drop for everyone. And we are offering competitive pricing with other similar products on the market. There is no way for us to isolate the 800 people who purchased Orbit under TrueThemes. There also is no way for us to confirm who out of our sales previously owned it under TrueThemes.

Your concern is legitimate and we brought this up to Envato before acquiring Orbit from TrueThemes. They told us they can not transfer any licenses for people who already purchased.

Honestly we would love to do something for the 800 people who already purchased it. But even if we can confirm you owned it somehow (which currently we cannot), and give you a free copy. You wouldn’t have a purchase code to enter to get future updates.

We are open to suggestions on this matter. Because we are not looking to take advantage of our customers. Our aim is to assist, and in this instance our hands are sort of tied.

We sincerely apologize.

Cheers

jf

jf Purchased

I bought this plugin (same name) and it says: Download not available Item removed by either staff or the author – Please tell me what is going on? I read the previous comment and I am wondering what you will do with people who bought the plugin from the company you bought. It would be logical for you to continue to fully support for free what the previous company sold us because that’s basically what you bought from them (technology and clients). Please advise.

You are welcome.

We also sent in a ticket.

Cheers

jf

jf Purchased

Problem solved!! You have a new happy Customer! ;)

Hey jf,

Thank You, Glad to hear it.

Please contact us via the Help Center if you have any issues.

Cheers

Presales: Noticed when clicking on either vertical or horizontal tabs in the demo that if you scroll down a little to position the tab content within the browser, that in most cases each click of a tab will continue to move the screen down about the height of the tab, eventually pushing the content of the tab out of view.

Hey SiteSubscribe,

Thanks for pointing this out. We will take a look at the issue. It most likely is just with our demo site. We did not see this happening in our testing.

If you do happen to purchase and find this is happening. We will have no problem getting it straightened out for you. If we haven’t by that time already.

Cheers

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