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Hello, my site went down when I was trying to install your plugin. The hosting people confirmed that it caused the issue, and said: “You might want to ensure it supports the php version (7.0) that is running on your domain.” can you please advise how to make it work?
Thanks for opening ticket at our support. We’r checking your issue and will get back to you.
Hello, how do I replace the colour of the bottom corner wheel as in here https://www.screencast.com/t/bqWeozDja ?
Please follow this to change color of clickable tab wheel https://optinspin.com/documentation/change-clickable-image-icon/
We have in our todo to add an option for that as well.
Also no emails are sent via your system – I ve tried with gmail and other domains – nothing is recieved and no documentation avaiable how to setup the emails. Please advise how to make emails work
which services are you using to collect emails? we have documentation of some services.
MailChimp – https://optinspin.com/documentation/how-to-enable-mailchimp/
Zapier – https://optinspin.com/documentation/how-to-enable-zapier/
Remarkety – https://optinspin.com/documentation/how-to-enable-remarkety/
Also, please add a support ticket for faster response, here https://wpexperts.io/support-envato/ .
I made support ticket 3 days ago and still haven’t got any answer.
Please answer my ticket as soon as possible.
Can you share us ticket id please.
Ticked id is: 1982
We were in communication with you before weekend. And helped you to resolve your issues. Now the team is back from weekend and will continue with other font settings that you requested for.
Your ticket is in queue. We’ll check it on priority and will get back to you.
Thanks for help!
Although i have another questions. What are the dimensions of the “custom” background picture we want to use. I noticed the image is repeating. Could you tell me the exact dimensions I need to make.
We will reply you in ticket shortly.
Please. Also you can answer here since you don’t have any size information for background in your documetation. I can’t be the only one who wants to use custom background image.
Thanks for awesome product!
Jan We have replied you on ticket.
Thanks for appreciation.
An option for user to close label? Some users don’t want to play and the label becomes miserable. Thanks
Can you create ticket and give some explanation with screenshot.
How do I remove the clickable tab after the spin is complete? Right now after the spin is successful, the clickable tab still appears at the bottom right but is now unclickable. How can I remove after successful spin?
Also I noticed that on Firefox it does not add the coupon to to cart on successful spin. How can I fix this? Thanks
Sorry for inconvenience. would be great if you create ticket via below link and share wp-admin credentials .So we can check the issue as soon as possible.
Hi, i found out everything when someone enters email becoming
“GUEST USER” and no email address being recorded. May i know what is the issue?
Thanks for reaching out at our support..
Kindly make sure have you set Cookie Expiry Time as number instead of 0
Would be great if you create ticket via below link and send us wp-admin credentials so we can check the issue for you.
Hi I have a presale question, I don’t use mailchimp, is there is a way to enter my own api code/html code and url to send the user directly into the mailing list?
Check this documentation https://optinspin.com/documentation/how-to-connect-some-mailing-api-with-optinspin/
Hello, there is only one line: do_action(‘optinspin_save_email’,$email,$name); will you provide more info once I buy on how to integrate my mailing list provider HTML code or API ?
if you are developer yourself than this line of code is more than enough to get any mailing API integrated with optinSpin.
Still if you need some custom request. our team can always help on the way so you can share the details at email@example.com
Hi, on the “display settings – show on select pages” is not working it shows a bunch of post and not pages. Thanks
Just type in few characters of page tilte with in the input field ( under select specific pages) and you will see a drop-down containing similar titles from where you can select multiple pages.
This is to avoid loading time as there are sites having thousands of pages.
You can always open ticket at;
Let us know if still there is any thing we can help you with.
I’ve tried that.
It pulls up post not pages. I’ve tried adding the whole title, the URL, the slug, and a list separated by commas.
My pages are simple titles like barbecue. So when I type it, it pulls up recipes (POSTS) with “barbecue” in the tiles. No pages in the dropdown.
Would be great if you can open ticket at;
So that our technical team can help you resolve your issue.
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