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232 comments found.

Please what is the limit for users to register

Hello,

I do not fully understand your question. There is no limit on how many users you can have in the system.

Thank You

Cant send email using localhost on Windows using xampp server, please help. I tried inputting the SMTP settings but still nothing is working

Hello,

I recommend that you first try your SMTP server in Outlook or Thunderbird, if they work in nay of these applications without errors or warnings they will work in onTrack.

If you are still unable to fix this, please open a support request and send me access to your onTrack so i can check the settings that you are using.

Thank You

Hie please give me your email address, i have tried all that still not working too

SenjaLp

SenjaLp Purchased

I will agree with the author above. Definitely there is a problem with smtp. I have prescribed in settings of system to smtp. During creation of the user there is a tick of Send New User Email, press to create the user and the system hangs for about 10 minutes. The user is created but the letter doesn’t come to mail.

Hello,

There seems to be a SMTP port/encryption reconfiguration.

Usually when port is 465 encryption is SSL and when port is 587 encryption is TLS.

If none of the settings above work for you please open a support request and send me access tp your installation so I can do some more checks.

Thank You

SenjaLp

SenjaLp Purchased

codeniner, hi! thanks for the answer! I chose TLS and port 587 and everything turned out. But through SSL and port 465 doesn’t work

Hello,

No worries, TLS is better and some mail providers might not accespt SSL connections.

SenjaLp

SenjaLp Purchased

One more question, I the other day have written to you through support concerning the translation. Tell you it have received? I will try to give transfer to a normal look till March.

Hello,

I have received your email and thank you for your feedback.

I will be adding the missing strings in the next update.

Hi, my email cron to create tickets, generate a creation loop of olds tickets. what can i do to stop the loop and clean ? i already set email, escalation and auto-close after 36hors Thank you

Hello,

onTrack only imports emails found in the inbox folder and then moves them to the trash folder.

Were there new emails moved in the inbox folder?

ok, so the problem is email don’t move to trash… because if i move them manually, on Track stop creating Tickets, but if i don’t move in trash folder they stay in inbox forever….

Hello,

I have sent you an email regarding this issue.

Hi, is it possible to set gmail account as SMTP ? i tried with 587 TLS and also 465 SSL. Both can’t send email in tickets answer. Have you some soggestions? Thank you

Hello,

Yes it is possible but you will have to enable SMTP for the gmail account and allow access to SMTP for unknown apps.

SenjaLp

SenjaLp Purchased

Hi! You need to increase the button to see the whole text https://imgur.com/oxxMJnn

arcleaf

arcleaf Purchased

Hi, I would like to know, is there any documentation on how admin and user to use this system ?

Hello,

There is a brief documentation available with the application which you can see here http://demos.codeniner.com/ontrack/ontrack_doc.html

This document does not describe step by step every function in in onTrack but it is a good starting point.

The user interface was specifically designed to be easy to use and intuitive and does not require a manual.

Thank You

arcleaf

arcleaf Purchased

How to disable viewTime/time tracker ?

Hello,

Please see People > Roles, you can create different roles with different access levels.

arcleaf

arcleaf Purchased

not working. user still can click and view the time tracking. one more thing ticket notification also not sending any emails

For ticket notifications please check your SMTP server configuration in settings.

Please send a support request and send me access to your installation so I can check.

Thank You

Hi is it possible to turn off different sections based on users? for instance one user might have just assets where as another might have help desk too?

Hello,

Yes, this is possible with the help of user roles.

Warning: in_array() expects parameter 2 to be array, boolean given in ….

i only see dashboard and not other menus..

Warning: in_array() expects parameter 2 to be array, boolean given in /subdomains/template/pages/dashboard.html on line 96 Warning: in_array() expects parameter 2 to be array, boolean given in /subdomains/template/pages/dashboard.html on line 187

Hello,

I have not encountered this behavior before. I suspect the installation did not finish properly. Please send a support request and send me access to your installation so I can check.

Thank You

MCrypt is required, but it is deprecated in PHP 7.1+ ?

Hello,

Yes mcrypt is required for password encryption. I will replace this function in a later version.

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