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this is a pre purchase question but how does the license bit work?
You can use ontrack to store and manage all licenses info like license key, name and other info. Licenses can also be assigned to an asset.
Is there any chance of having a signature box when closing a ticket so customers sign to say the ticket is resolved.
For the moment this feature is not on my road-map. Implementing this feature in the main release it will extra forms and my goal is to keep onTrack as simple and easy to use as possible.
A feedback request on closed tickets would most likely to be added for closed tickets and I am sure that this can be adjusted to satisfy your need with little code change.
Pre-sales questions: 1. Install – is there an easy install only requiring database naming/password/user setup, or is it a complicated install? 2. A year a ago I read a comment that you were considering billing module – it hasn’t been added yet, do you still plan to add it?
There is a simple install procedure, upload files, fill in the details for the database and infor for the super admin staff account.
Yes a billing module will be integrated in the future, no ETA yet.
Thank you – I purchased… have spent last hour trying to install… have created dbase/dbase user/password about a dozen times, keep getting a database erro prompt
All the requirements are green, just won’t accept the dbase setup
Please contact me through the support request form, this way we can chat over email.
As much as I do these installs… yet another user problem completely on my end, not the app at all- thanks for such great responsiveness and fixing MY problem for me to get it running – definitely 5 stars!!
Hi, pre sales here. I’m very interested in this but for me it’s all fixed assets (I’m in manufacturing) I’ve made a list of things I would like to ask if they could be implemented & some notes after playing with the demo. Could I please grab your email and I’ll pass it along.
Please contact me through my user profile page, this way we can exchange email addresses.
Hi, i am getting cron job messages stating, /bin/sh: GET: command not found
Please contact me through my user profile page with more information about your hosting server.
Hi, sent details from profile page. Waiting for your reply.
Hi waiting for your update, i got an email that you will look into it.
Still working on it, will contact you in a few hours.
On platform you created this application ? is it corephp ? let us know if any kind of versions in it
onTack was not developed using a framework, it is pure PHP.
1. its running from localhost or what ?
2. the database include or not ?
3. i want to buy ontrack, but I am confuse about installation. can i change the content and tabs, for example : i want to delete monitoring tabs, i don’t need it, can i change my self ? or i must contacting you to change tab this application. ?
onTrack can be run on any wamp or lamp stack with php 5.4 or greater. Installation is done very easily with the installer. It will run on almost any hosting account.
Code is open source and can be customized. I recommend that you disable access to functione with user roles instead of removing them.
Great system. Quick pre-sale question:
In the “Licenses” section, is it possible to have a table with the serial numbers to be seen right from the Licenses screen?
Right now you have to do one by one and click to see each serial number.
I’m referring to maybe keeping a table like this but showing the serial number right form there?
Something like this: https://www.screencast.com/t/P81NSwBB11Qv
Is this possible?
License keys are stored in an encrypted format in the database.
Displaying keys in the licenses table is possible but it is not wanted by most of onTrack users as this is a major security risk.
This can only be implemented as a custom job for you.
I installed successfully the script, I deleted the install folder, but when i try to log in with admin email, the script doesn’t logs and gives any information why cant log in?!
It takes diferent session_id() value in every refresh of page! How can i resolve this?
Please make sure that you are not logging in from different location at the same time with the same user account.
If you are still having problems with it please contact me through my user profile page and send me access to your onTrack installation so I can troubleshoot this quickly.
Hello, Greetings from Peru I would like to know if the task progress bar, you could put to each task a certain weight and not a weight equal to all, I buy the system and it would be nice to add that characteristic, also in each project that the client Can see data of the team that is in charge of the project, its members and personal data. Thank you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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