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214 comments found.

The upgrade process was the simplest i have ever experienced, worked first time [Double Thumbs Up]

Can you advise on how we import users (csv file) to the system?

After assigning an asset to a user, to re-edit the edit, the user’s name does not appear and also no user is shown when assigning the asset again (dropdown list).

Can I at least get a clue on where exactly I need to edit to fix this issue?

Hello,

Will reply to your support request with a fix for this shortly.

Thank You

Hi Great work work on the code. I was wondering is it possible to charge end users a fee to create their own profiles, and projects where I’m not part of them. I’m just hosting the software on my server. These users will be creating accounts to use it. For their own personal and commercial projects. Aka Asana

Hello,

onTrack is an application designed for IT business or freelancers to help them manage their client’s assets and other IT related issues.

There is no SaaS version available and for now I do not have any plans on developing one.

As this is open source you can use it as a bases for your project.

Thank You

Hey, I got the next problem. Exporting the tickets to PDF generates a few rare characters for me…. attached screenshot https://snag.gy/OQw1ku.jpg

Hello,

We use DataTables to generate PDF reports based on the data is shown in onTrack tables and DataTables currenlty does not support icons or images.

I will have a look to see if we can improve this.

Thank you for your feedback.

Hi I have problem with add clients. I have 6 clients and i will more add. Error! Cannot add item.

Hello,

What version are you running? Latest version is 1.11.

Looking to implement, is there a timescale on custom fields?

Hello,

Custom fields are in development right now, it was scheduled for the last update but unfortunately it was causing some issues and I did not include it. No exact ETA on this for now.

Thank You

ekopde

ekopde Purchased

It is posible to use two database? I already have inventory database and I want use to it on this application

Hello,

onTrack has it’s own database schema and cannot be used with others. You may import data from the other database using phpMyAdmin, provided that you format it to be compatible with onTrack.

Thank You

Hi,

what about LDAP/AD Import? If not, is it possible to import users from excel or something like this?

Thanks in advance.

Hello,

LDAP import is not available in the current version.

Data can pe imported directly into the database using phpMyAdmin (for example) from various formats including CSV.

Thank You

ekopde

ekopde Purchased

Can I add new menu? I want to add event calendar, is it possible?

Hello,

For customization requests please contact me through my profile page.

Thank You

Hello, I have sent email. Please check

ekopde

ekopde Purchased

hello, I can’t send email to user. I am using localhost, What should i do.

Hello,

Please use a SMTP server to send emails.

ekopde

ekopde Purchased

I have setting smtp but still not work , I am using my domain mail on www.pa*.com . Please help me

Hello,

I will send more details about this issue via your support request.

Thank You

Hi, can we create a client admin in the system who can see all tickets for that client ? this role should be able to see the assets, KB, Credentials and Tickets, issues only pertaining to one Customer?

Hello,

Any user of any client can see all the client’s items provided that he has access through the role to see that particular items.

Example: If the role has the view assets ticked, the user will see all the client’s assets.

Thank you

Hello, This software have more 70% of what I need and it really is a good App. So I have decided to buy, before buying I would like to know:

1. Since you are very frequently updating the software, I would like to know what are the major features you are planning to add within next 3 months?

2. What is the difference between Tickets and Issues module?

3. I noticed that you will add Custom Field option in the next version, which is appreciated.

4. I assume this is a Open Source Software, and I can freely customize and use the system?

Thank you

Hello,

I also would like to know if I can restrict a staff to particular Departments?

Thanks

Hello,

Currently you cannot restrict staff to department, all staff members can see all tickets.

1. Currently am working on adding custom fields for various items in the system and in the near future billing support.

2. Usually a ticket is opened by an user requesting for help, Issues (or you could call them tasks) can be used to organize work.

3. Yes custom fields are going to be released.

4. Yes it is open source, please note that any customization will be replaced by an update.

bipulalam

bipulalam Purchased

Please tell me is this script built on CodeIgnitor or built on pure PHP or using any other kind of MVC/platform. I need to know this before purchasing :-)

Hello,

It is build on pure PHP and it uses some external classes like PHPmailer for sending emails, Medoo for working with databases.

Thank You

Does not this product have a page for customers to add support tickets?

Hello,

Yes, you can check it out here: http://demos.codeniner.com/ontrack/?route=submitticket
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