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251 comments found.

With the latest version of PHP mcrypt is no longer supported. This is a problem because I’m guessing mcrypt is utilized to encrypt and decrypt credentials.

Hello,

Please contact me through my user profile page.

Cam_P

Cam_P Purchased

I sent the request a few days ago.

Hello,

I have responded to your email.

Thank You

Is it possible to use another User database (or table) in stead of the build-in database?

Hello,

Only internal database is supported for authentication.

Thank You

i have 2 questions,

- is there a track on the inventory on how many assets are in the store room? - is the code fully documented to make it easy for customization?

Hello,

The code is easy to understand and well structured, comments are added whenever needed.

Please check the demo, all features are presented there.

Thank you

_killer_

_killer_ Purchased

Hi, if the ticket has been sent to the vendor, any monitoring tools such as time monitoring as they are tighten to Service Level Agreement

Hello,

I do not understand your request. Please elaborate.

Thank You

_killer_

_killer_ Purchased

1. We escalate the ticket to our vendor for them to settle any issue. (time stamp =Yes) 2. They received the ticket and need to respond to it, once they reponded, we will start to count on timing they needed to settle the issues)

my question is, onTrack do provide some sort like time counting? because they have their own agreeable solutions time to achieve, fails to that, they will be penalise.

and would oso like to ask can we add links to respective ticket, i mean, when our vendor received the ticket, they will also see links to that ticket.

Hello,

onTrack support system was designed that you provide support to your clients with ontrack, not the other way around.

It seems abit over the hand to open a ticket in your system for your supplier.

Your supplier should be able to provide you access to a support system of their own.

awesome work! Can we create folders for clients when we upload a file? Is this a feature to consider ? I think it will help, let me know thanks!

Hello,

Thank you for your feedback, this is a good idea, I have added this to my to do list and may be added in a future version.

Well, I found this system very good. In my opinion there are still some items that I would like to see here. The System is easy and intuitive. I know that there are other systems in Codecanyon with more features and more expensive, but onTrack seems to me to be created with more care and also allows me to export or print a list of data on almost all the screens and that was the differential for my choice.

Hello,

Thank you for your feedback, don’t forget to rate onTrack here: https://codecanyon.net/downloads

Friends, I’m using OnTrack in my company and I’ve missed a “back” button when I’m in some category in the Knowledge Base. If I need to go back to the home screen I have to go to the side menu and use the Knowledge Base button. It sounds simple, but when we focus on Knowledge Base articles it seems like it gets lost looking for a way to get back to the home screen. It’s a question of usability.

Hello,

Thank you for your feedback, I will consider adding a back button in the knowledge base so you can quickly get back to the root category.

Is your software based on Laravel?

Hello,

No, onTrack is not based on any framework.

JJPARDO89

JJPARDO89 Purchased

Question: can I have unlimited users (employees and vendors) on a standard license (no money will be charged) and can this be edited in html (Dreamweaver), and are my users able to create tickets for maintenance? Run a company and have over 20 users from each facility and 20 venders I’d like to have available access

Hello,

Yes you can have unlimited users, reselling of this software as is is not allowed on any of the licensing types.

As this is open source you are able to customize it as you want, however knowledge of HTML, PHP, JavaScript and CSS is required.

I also do customization request, if you are interested please drop a message via my user profile page.

Thank You

Hello Guys, I am purchasing this system on Monday, but i have gone through the demo i didn’t see anything like Asset depreciation module. Because the fact that i enter the value of the asset there, is there a way you can add a feature where i can enter the value of the depreciation rate so that it reduces everymonth from the originally entered value of purchase. And in the end you can see the different between the current value and the original purchase date.

I want to implement this system for financial accounting where we monitor these assets and after auction them off (but basing on the current DEPRECIATION value).

And also please add the value of the asset, PURCHASE DATE, AND ALL OTHER THINGS WHEN EXPORTING THE ASSET

I will be glad to get your reply.

Hello AaronKaddu,

First of all thank you for your feedback.

onTrack was not designed as a financial application so no depreciation is calculated.

I am available for custom development, if you are interested please send me a message through my user profile page.

Thank You

Any updates on when new update will be released?

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