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My apologies for so many questions ! I do have a further request. With regards to departments there is no way to limit access to them. So say i have three departments – IT, HR and Facilities and staff that manage the tickets in each department. If i wanted IT to have access to all tickets and then HR only access to HR department, Facilities access to only facilities tickets there is no way to be able to do this.
Would it be possible to add this option or point me as to how you can do this if this feature already exists?
My reason for wanting this option is so that if you have any tickets which are sensitive logged to a HR or facilities department then only staff who have access to those departments can view them.
It also stops staff from accidentally deleting or updating tickets and increases the privacy of departments who house sensitive data.
Having granular control at the department level and at the client level (as mentioned in my previous comment) would help with privacy and security as we could grant third party access to the ticketing system but only to the areas needed such as to one client and one departments data.
So a clients finance department could just have access to finance tickets, assets etc related to that client/dept.
This would be useful if a third party wanted to conduct audits, monitor the status of tickets, check what assets they had, if a third party wanted to conduct an audit on their IT licences (we just grant them access and they can do it without us having to create tons of reports), there would be endless situations where this could be useful.
For me i have a couple of clients that do use their own ticketing system, and yours is perfect with the all in one asset and licences and project management, its juts i would only want that one client to access data relating to that client only, so keeping client data separate and even departments within each client separate so if different departments are working on projects then data sharing is limited and protected.
Another use of restricting access to a clent/department level is if an account gets breached. If a staff account gets breached then they only have access to that client/departments and not everything, i know breaches are rare but it would be good to limit exposure.
Thanks for listening and my apologies for the long posts !
As mentioned restricting staff accounts to specific clients/departments will be added but I do not have an ETA yet. Meanwhile use the existing restrictions in People > Roles to prevent certain staff roles from editing or deleting stuff from onTrack.
I am still running on version 1.7 and i have not update because i made a lot of modifications to suit my needs and i am afraid that if i update it will overwrite the modifications that i did.
I am aware that the new version now has the reports for tickets functionality. Can you please assist by sending me the code under the page template/pages/reports/view.html which you added for the reports for tickets.
Please send a support request at the page below and include your license code.
I am wanting to have users sign up and create their own organizations with users within them. I want it to operate much like a sass. But for local use.
onTrack is deigned for IT firms and IT professionals which maintain networks for clients or own network.
There is no SaaS functionality.
Hello after install i am getting a “HTTP ERROR 500”
This is a server error, I have sent more info via email.
This tool looks almost exactly like what we’re looking for. I just have one simple question:
Is it possible to configure some kind of email-alert when a asset-warranty or license is going to end? So we can arrange a warranty-extension or a new license in a timely manner without having to check the list manually?
Most of our licenses and hardware-warranties have a specific end-date and we have to prolong them if needed.
Currently these type of alerts are not implemented.
Will be added in a future release.
Wow, that was fast as hell. Thank you!
Do you have some kind of ETA? This would be a key-feature for us.
Next major update will be released in mid-November.
Thank you for the information. This sounds promising.
I already sent several emails with errors in the ticket system that did not respond to me. What is up ?
I have responded to your emails.
Hie. I would like assistance in customizing the ticket reports by including the resolution of the ticket. I am also requesting for the system to automatically calculate the time taken to resolve an issue than having to enter it manually in your next update.
Thank you for your feedback, until 28 this month I am on vacation please contact me after this date with your customization request. I will be able to help.
Okay thank you
How can I configure the system so that when importing an email, the images attached to it are imported?
Thanks for your job.
What version of onTrack are you using?
In the latest versions this has been implemented.
does your product supports active directory (LDAP) now? For example user import.
Over a year ago u wrote that it will be implemented, but i can’t find information about it.
Thanks in advance.
LDAP support has not be added and I do not have an ETA on this.
1) Does this support LDAP integration to Active Directory, ideally for syncing staff and asset users
2) Can custom fields be added (and made mandatory) for the asset? I notice you have a location field, but would like an additional field called “Office Number” alongside Location …
I don’t see these options on the current demo.
onTrack does not have LDAP support and custom fields are planned to be added in a future version.
Ok thanks … can Assets and Users be imported in bulk via CSV?
You can import csv files directly into the database with phpMyAdmin
Possible to add serial number for CPU and monitor?
In the next version it will be possible to add custom fields.
Hye, may i know how long until next version released?
End of this month.
Thank you, will wait for it 1st
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