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Hello, When will the new version be published? Could you give information.
A new update for onTrack will be released this month.
A feature that would make this better – be able to create ticket submission forms that can be embedded into a website. So without login a guest on a website can submit a ticket.
This is an interesting feature. I will see if it can be added in a future version.
Pre sales question, can we use this to track an asset, which department it may be in. Get a barcode/qr code with information about the asset?
For the moment onTrack does not have barcode/qr integration.
You can use this for asset tracking . Please check out the demo, it is fully functional.
I sent yo a request for help, but maybe it got lost. The instalation and configs worked really fine. the only problem I have is when I send emails. Somehow it manages always when a request for ticket, new user or follow up is sent to crash the system. Which translates as a 500 error. What I do is just to wait a couple minutes an then the service is restored again.
could you please help me?
Usually this is due to a configuration error for the email settings.
Are you using SMTP to send email? Is the notification sent even if you receive a 500 error?
You are right. I just changed the SMTP Port configuration and now works nice and dandy. I also did successfully the spanish translation with the po/mo extension. if you want it I can gladly send it to you.
Nice work on this interface.
Repeated question, when will the new version be published?
It is almost ready, next week it will enter testing phase and after this it will be published.
I estimate that on Monday/Tuesday the update will be published.
I need to change the menu “Clients” to “Branch/Site”. Please help me to change the menu name with all fields in the application.
The best way to change strings throughout the system is to use a language file. This way your changes will not get overwritten by any future update.
Please see the included documentation, translation section.
onTrack is not developed using a framework.
When will the new update be released? I saw a comment from more than a month ago, but still no update.
The update is in the testing stages, once I am confident and all bugs are fixed it will be released. You will receive an email notification from Envato once the update is published.
Hi, our company is looking for a system just like this for our mobile fleet.
Just one question:
Is there any functionality (current or planned) to see device history. i.e. if a user had a device and then it got reissued to another user, could we have a log of people who previously used the device??
Thanks in advance.
For the moment this functionality is not implemented nor planned.
I have noted you suggestion and we may add it in the future.
Since we have about 500 users we support we would like to be able to create a ticket submission form so users can open a ticket without logging in.
We tried using a SMTP form as a work around but would much rather not rely on a email. This will also help us cut down on spam tickets.
Is there an option to combine tickets to one larger issue?
In case of a larger problem, several people will send in Tickets.
Thanks in advance for your reply
At this moment this feature is not implemented.
Will this feature be implemented in one of the future updates?
Yes this feature will be added in a later version.
This looks extremely cool.
I’ve tested the demo and have a few questions.
I somehow don’t understand the ticketing feature, since I have not seen an option besides the possibility to comment to add the time used to fix the mentioned issue.
on the other hand, there is an issue management, where I don’t see how I can add comments and performed tasks.
How do I report my monthly stats to my clients? Regarding solved tickets, issues, tasks, used hours, and the regarding price.
Is there a demo of the helpdesk interface for the client?
You can use Issues to track work you have done for a particular client (example routine maintenance tasks).
Tickets can be used to track problems reported by your users (eg. user sends email to email@example.com that the printer is not working, onTrack, if configured, will automatically import the email into a ticket).
You can generate reports with all issues for a client in a time frame in the Reports section.
Thank you for your answer, so there is no way to have my working hours tracked for client reported tickets at the moment?
is something like that scheduled as a feature?
In the latest version I have added the ability to add the time spent in minutes to tickets, similar to issues.
The update is currently under review by CodeCanyon, you will received an email alert once the update is available for download.
I found a problem today, when we have an open ticket, when editing if you want to put new addresses in CC does not add.
Another thing I could do, in the auto import of emails in the tickets, to be able to import the messages only since the date of the installation, in case we have a thousand messages if you import it will open a thousand new tickets.
When will the new version be released? It was earlier this week.
The new version was published currently waiting for approval from CodeCanyon.
After typing your email address, press enter to add it to the list. Does it work this way?
Auto import will always create a new ticket for emails found in Inbox and then move them to the trash folder. You could move your old messages into another folder and onTrack will not import them.
Do not you post the new version on the DEMO portal?
If you are testing on the DEMO portal at “http://demos.codeniner.com/ontrack/?route=tickets/manage&id=5” if you want to put new addresses in CC to follow the Ticket you can not.
Do you mind importing to customers with Office365? Just get messages from the inbox folder?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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