csgraduate supports this item


This author's response time can be up to 5 business days.

Popular questions for this item


You can get help or support in variety of ways. Please follow these steps:

  1. Refer to the documentation shipped with the plugin. There’s a ‘Documentation’ folder in the script folder. Most of the topics pertaining to this plugin are explained there. You can refer to the same documentation here too.
  2. If this doesn’t help then you may refer to FAQs below.
  3. If you couldn’t find a solution to your problem through the above step, then please view the comments posted here.
  4. if you still couldn’t find your answer then you may contact me. I am usually online here as per the GMT +5:30 timezone.
  5. If none of the above works for you then please post your question in the comments section or send me a message through my profile page and I’ll reply as soon as I am available.

Is this plugin resource intensive?

It isn’t resource intensive unless you put many of its widgets/shortcodes on a single page. It fires a simple ‘select’ query every time it checks for active visitors so you can also change the default ‘refresh interval’ of 5 seconds to a higher number, for ex 10, 20 etc and it will generate even lesser requests.

What are the minimum requirements?

The minimum requirement to install and use this plugin is WordPress 3.0

My website is responsive. Would the map or list shown by this plugin are responsive as well?

Yes, it is fully responsive. But please make sure that you specify the width in % value or leave it blank. Specifying the width attribute in pixel would make it non responsive.

How accurate is the location of visitor.

Most of the time it is completely accurate as it uses geoip. Please note that it fetches visitor’s location from their IP address which usually corresponds to their city.

When clicked on a marker, it sometimes shows ‘No image’.

The image is fetched by Google so it probably doesn’t have an imagery for that particular place.

There is some problem after installing this plugin.

Delete or rename the plugin folder and then contact me through code canyon comments or by email at ravi@codiator.com

I’ve a problem which I am unable to resolve.

I am usually online here as per the GMT +5:30 timezone. or feel free to contact me through the comments page or email at ravi@codiator.com

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This author provides limited support for this item through this item's comments.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

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