Discussion on Online Visitors - Real Time Tracking


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59 comments found.

“Fatal error: Cannot use object of type WP_Error as array in … .php” error message on line 72. Please bug fix and hurry up update. thanks

This plugin widget font size?

Yes. The widget size/area is dependent upon your theme but you can try increasing font size of the widget.

thank you good support!

My blog runs on https but your script is causing issues as it is requesting images for map markers over http rather than https. A couple of examples:

http://google-maps-utility-library-v3.googlecode.com/svn/trunk/markerclustererplus/images/m1.png http://google-maps-utility-library-v3.googlecode.com/svn/trunk/markerclustererplus/images/m2.png

How do I fix this so I keep keep my site serving pages entirely over SSL?

Hi, I’ll update it very soon and let you know.

Thanks – look forward to hearing from you so I can put this back on my site!

You’re welcome. Please pm me.


DataTables warning (table id = ‘rttrecordtable’): DataTables warning: JSON data from server could not be parsed. This is caused by a JSON formatting error.

never mind, it is from the mysql_real_escape_string, consider moving to mysqli or replace with esc_sql

Alright, sure.

Can you tell me where to find optional population plugin ? Thank you

Hi, The list report will appear once you have some visitors so check again in a day or two. It will appear as shown in this screenshot: https://0.s3.envato.com/files/66915705/preview/3_reports.jpg depending upon # of site visitors.

I’m thinking its something else as it says its showing o of 302 entries. ?? there are visitors to the site. The map populates. The list should appear by now.

Hi, Can you please email / pm me the screenshot of ‘Live Visitors – Real Time Tracking’ reports page to ravi at finethemes dot com

Hi is it possible to get the company that the visitor belongs to when they visit the site based on their IP address?

Hi, No it isn’t possible.

Hello. Does it work with Worpress 4.5 and above? Thank you

Yes, it does. The demo uses the latest version.

I made a clean installation with WP 4.5.3 . The map is shown but with no markers

Hi, Please pm me the link to your page.


purchased your plugin and all I get when I add the map to the page is this: Please see screenshot: http://prntscr.com/bcz10f

My purchase code for this product is: e0925fd2-2cbb-4a29-a819-2a2d8da18432

Regards, Barry

Hi, this just does not work, I would like a refund please especially as you sem to be ignoring what TSO hosting had to say about this in my mail of this morning?

Hi, We are on probably different timezone so I can’t reply within few minutes. As your site is hosted on a sever which shares the same IP address with 1000 other websites, regardless of the load, Google sees any request coming from any of those websites as a request coming from a single IP address i..e single client so the geocoding lookup quota exceeds and the lookup fails. https://developers.google.com/maps/documentation/geocoding/usage-limits#standard-usage-limits

Buying/Selling part is handled by Code canyon so please contact them about this.

can you exclude visitors ip’s

Currently this isn’t possible.

I am getting the following error: Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error

I have an API key, but don’t see where or how to insert it into the plugin.

Hi, Please pm and I’ll send you the updated file.


merry christmas how are you? this afternoon already buy one more we are using avada but need bug fix

error massage: DataTables warning: table id=rttrecordtable – Ajax error. For more information about this error, please see http://datatables.net/tn/7

please check my website www.holidaygolf.co.kr


Today buy new one Using avada I need bug fix Plz visit my website

www.holidaygolf.co.kr Golfholiday / Setiawalk-5713


Hi, You must change your admin login as soon as possible as you have publicly posted it here and anyone can view it and hack your site in minutes. And as it is in Chinese so in order for me to check it, you can install it on a English site and pm me the login.

change ready english

hello, i have sent you an email a few days ago but still without any reply :( I tried to open the online visitor plugin from my admin panel but appeared an empty page….i cant connect to make changes or anything i want. I would appreciate for your help in that. Thank you in advance Takis

Hi, The demo uses the latest version and works perfectly fine: http://codiator.com/real-time-tracking/

hi, thank you for your reply. I just visit the demo site and my country and flag isnt in the list area! Also my developer before a few hours visited the demo site and his country and flag wasnt in the list area! please let me send you my credentials to have a look…it would be much appreciated. Thank you in advance Takis

one more thing i forgot to mentioned…....may be the plugin need reactivation? if yes can you tell me the way to do it ? Thank you in advance Takis

Happy new year I have a problem Using online visitor tracking plug ins Do not work

Error massage: DataTables warning: table id=rttrecordtable – Ajax error. For more information about this error, please see http://datatables.net/tn/7

Please bug fix

Thank you

Hi, As it is working fine on all other sites so it must be some configuration / plugin issue with your site or web server. I can only help if there’s a bug in the plugin which everyone else is facing but as there’s no such issue so I can’t help. You may ask for refund for your 3rd license and I’ll grant you that.

Please refund for 3rd license. Thank you.

Hi, Please request it through code canyon and I’ll grant it.

hello, I am still waiting for your reply. I am without plugin in footer area. Something is going wrong. Also as i mentioned above, when i visit demo site my flag doesn’t appeared in the list. I deactivated and reactivated the plugin without any result. I would appreciate for your help. Thank you in advance Takis

Hi, You should try testing it on a completely fresh site which doesn’t have any other plugin. As you have purchased it and using since last 3 years so some other update on your end must have caused the issue which I can’t help you with.

Hi I have just bought and installed your plugin – I had an error which I managed to fix by generating a google maps API however the plugin it still not showing any users online (whether I am logged into wordpress or not), please help asap

Hi, Did you enable simulate visitor plugin as well? You can pm me your site’s url.

Hi. I just installed this plugin and used the map shortcode. However, when I go to the page, this is all I see. There is no map.


It seems that your server’s IP is blacklisted by Google maps api because of heavily congested shared server. You can pm me your page url.

Hello, I would like to log in and see the live backend if it is possible to send me an email.

Does the plugin work without problems with the latest version of WP?

I look forward hearing from you,


Hi, This isn’t possible as it will require WP login for the demo site. Please check the screenshots.

Hi! My purchase code is 78a07033-9675-4752-8a86-e8b966e54322

When i try to instal the pliugin on wordpress, it says “The package could not be installed. No valid plugins were found.”

How do I fix this?

Hello, just purchased this and it doesn’t seem to be working properly. No installation problems and no plugin problem with widgets. No visitors are showing up at all and I have had plenty of visitors. Any help would be appreciated, thanks!

Last chance before I request a refund for a non working product…