Thank you for taking the time to share your feedback with us. We value our customers' opinions, and we're sorry to hear that you encountered some challenges with our Novi builder.
We would like to clarify that Novi builder is designed as a ready-made product, and as such, the builder's source code is not included in the standard license or white label license. However, we assure you that with these licenses, you still have the flexibility to make customizations and seamlessly integrate the builder into your Saas platform, for example.
The Novi builder empowers you to edit the HTML templates with ease, providing a user-friendly interface for making modifications and adjustments according to your requirements. This capability allows you to create unique and tailored designs to suit your needs without altering the core functionality of the builder.
We understand the importance of offering a versatile solution while protecting the integrity of our product. Hence, the builder itself and its source code are not intended to be modified to ensure a consistent and reliable user experience for all our customers.
We apologize for any confusion or inconvenience this may have caused, and we genuinely appreciate your feedback. Our team is continually working on enhancing our product and services, and your input helps us identify areas for improvement.
If you have any further questions or need assistance with the Novi builder or HTML templates, please don't hesitate to reach out to our customer care team. We are here to help and ensure you have a positive experience with our product.
Thank you for choosing Novi, and we hope we can still assist you in achieving your web design goals.