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Reviews for Popup Plugin for WordPress - Ninja Popups

Reviews for Popup Plugin for WordPress - Ninja Popups

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4.32 (1,748 ratings) 4.32 stars
Cart 39,266 sales

1,748 Reviews

for Customer Support

Fantastic customer support and an awesome plugin.
You can do pretty much anything with this wordpress popup plugin.

Author response

Thank you!

for Customer Support

Very good support and fix them fast.
Thanks a lot.

The customer can not close the popup. I ask the support about help and they ask me anything about nickname.... back. It s a bug and should be solved soon. I have to hire a programmer and could not recommend a plugin, which is not really working.

Author response

Very sorry for this situation - but first we need to verify you and check what version of the plugin do you have. Also we are checking if your Support is active. If this case is not.
We would like to help you just send us purchase code and nickname.

Regards

for Customer Support

Plugin works great, maybe is possible improve it with a better (with best performance) visual builder but the best feature is support. Support team answer early and it is very clear and fix issue in a couple of day at maximum. Thanks for your support and i can suggest this plugin!

Author response

Thank you! BTW: nice website :)

for Design Quality

Really not great, I had high hopes. You have very little flexibility on the actual designs unless you go for a "build your own" but the builder feels about 5 years out of date. Very clunky and I have little confidence anything I could produce in it would look or work as expected across devices.

If I could get a refund I would - I'll just have to bin it and find/buy a better alternative.

Author response

Thank you for your rate. If need problem with using drag n drop editor - please contact us to Support. We will help you for sure.

for Customer Support

After multiple emails to support to fix the plugin not working with Jquery 3 and PHP 8 I given this plugin 1 star for support and code. I will revisit my review if the above is actioned.

Author response

Hi,

thank you for your rate - we don`t Support jQ3 yet but latest version of the plugin works fine on the PHP8.

Regards

for Design Quality

Very hard to use, very bad UX.

Author response

Looks like a mistake comment. The is drag n drop interface - very easy to use.

I hate this plugin!!! They make it seem so simple and it's actually a pain in the §∞¶•ªº–•¶•. I spent most of my afternoon and part of my evening trying to get it to work and I couldn't.

The tutorials aren't much help either. Thank God it only cost $26.

Author response

Hi,

very sorry for this situation - but I can`t see any info from you:
http://arscode.pro/screens/2021-02-03_091627.png
Please sned us info to Support - then we will be able to help you:
www.support.arscode.pro

Regards

for Customer Support

Amazing customer support! Very responsive and knowledgeable

Author response

Thank You! :)

for Customer Support

UPDATE TO THE ANSWER OF THE AUTHOR:
Friendliness and honest help has nothing to do with limitations of Envato. You alone are responsible for that. And you are unfortunately not friendly or helpful in any way.

Attention this author is absolutely unserious! The author is not really friendly or helpful. You are made to look stupid as a customer and the author is really no help at all. The plugin itself is ok, but the author is still years, which one is a customer now, not a bit more friendly or helpful. The support is actually non-existent. I advise everyone not to buy this plugin. Rather look for alternatives, where the support also deserves the name "support". Please dear Envato team, do not delete this review, because it reflects the reality.

Author response

Very sorry for this situation. EnvatoMarket have limited Support - that how it works. Here is more info:
https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-
We would like to help - just make sure that your Support is "active".

for Customizability

With all the templates available Ninja Popup is a total crowd pleaser. Well worth the coin you fork out.

Author response

Thank you! You are the best :)

for Customer Support

They give super cool customer service. 5 years after purchasing the plugin, I never expected them to respond to my problem. Super COOL!

Author response

Thank you! :)

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