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Reviews for Popup Plugin for WordPress - Ninja Popups

Reviews for Popup Plugin for WordPress - Ninja Popups

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Cart 40,181 sales
Recently Updated

1,763 Reviews

for Bugs

I don't even know where to begin with my frustration on this theme...

It has a fatal bug and customer support has yet to be helpful at all. When you make changes and click save, it reverts back to the original layout.

My husband (a former software engineer) and I (former SaaS executive) have both spend hours trying to figure out a work-around but have had no luck. What a waste of our time!

However, the worst part is customer support is virtually non-existent. It's been over a week since I reported this issue and I'm not even close to any resolution on this. That is completely UNACCEPTABLE in the software world!

As of now, it's completely unusable and it's been holding up the growth potential of my business for the past week+ while I waited for customer support to resolve this issue.

Unfortunately, I cannot recommend this product and I'm just hoping to get my money back at this point.

Author response

Correct - it was small bug but we have already fixed it and updated is on the way. It will be accepted by Envato today.

for Customizability

Incredibly versatile and does everything you could need a popup to do. The A/B testing feature also works great, and it includes informative analytics to help figure out how to get the best results in our Invest4Land website

100% recommended.

for Other

It worries me that this plugin hasn't been updated in over a year now.

Looking at the version that was last updated, we have had three to four wordPress major updates, PHP updates and other bug fixes, tweaks and integrations for WordPress. I can see why there are so many having issues and worried that i have now paid for a plugin that will soon become incompatible.

Is there no update to the plugin since 4.7.5 (26.03.2021)?

for Customizability

Great Plugin, best option for a Popup.

ADVICE: It runs until PHP 7.4.

Author response

Thank You!

for Other

Can't get this to work. Tried all kinds of settings, but no popup appears on the website.

Author response

Very sorry for this - could you send us URL to your website and we will check JS errors in the WP-theme.

for Bugs

Getting an error when accessing the settings page of the plugin. Have to roll-back to an older version of PHP to get this to work.

"Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 155 of the file **/wp-content/plugins/arscode-ninja-popups/include/campaignmonitor/class/services_json.php. Error message: Array and string offset access syntax with curly braces is no longer supported"

Author response

Looks like your installation went wrong or package was damaged. Please install it via FTP: https://www.youtube.com/watch?v=_xwue6fUNis
If you dont know how to do it - please contact us to Support and we will do it for you.

for Flexibility

I have to be honest the plugin have a good sorts of templates and easy to create popups but i was unable to use it. Couldnt control where to show and where not show. Options like exclude home and also add product categorys were impossible.

Author response

It is possibe at all. Just enable this feature in the Advanced options. Also here is video tutorial how to do it: https://www.youtube.com/watch?v=51ZI3CjmxTs

If you need more help please cotnact us to Support.

for Customizability

not very user-friendly, it takes a lot of work to create beautiful layouts. Convertpro is working better for me

Author response

Thank you for your rate! You no need to create popups - just download it from the library and change it to your needs:
http://demo.arscode.pro/ninja-popups/popups-library/

for Customer Support

Horrible support. Apart from some very poor English, the following:

1. Had a layout problem with a popup. Support requested login/password and did absolutely nothing in the end. Turned out to be a bug, which I figured out myself. If the input field is 50px, the whole layout zooms in and stays like that, hiding the webpage.

2. I requested a list of css files to exclude them from caching. Sent 3 requests: received 0 answers.

Author response

Ad2) Very sorry my bad. I was on the holidays :)

for Customer Support

Buyer beware with this plugin. If you want to use the theme builder, get ready to face a clunky UI and plenty of frustrating moments fighting the workspace. They do not have any documentation on how to implement the 'features' within this plugin and when asked how those features work (in this case how to target their checkboxes with JS that I'd already written in the custom JS section of the plugin), they told me that this was custom work and to ask for a quote. Then they proceeded to block my comment about them not supporting their product. Save your money. There are plenty of other alternatives out there.

Author response

Thank you for this rate - but we are not able to Support 3rd party code. That`s the rules of Envato Market. We would like to help you via custom work but you didn`t want to.

for Customer Support

Fantastic customer support and an awesome plugin.
You can do pretty much anything with this wordpress popup plugin.

Author response

Thank you!

for Customer Support

Very good support and fix them fast.
Thanks a lot.

for Bugs

The customer can not close the popup. I ask the support about help and they ask me anything about nickname.... back. It s a bug and should be solved soon. I have to hire a programmer and could not recommend a plugin, which is not really working.

Author response

Very sorry for this situation - but first we need to verify you and check what version of the plugin do you have. Also we are checking if your Support is active. If this case is not.
We would like to help you just send us purchase code and nickname.

Regards

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