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Reviews for Popup Plugin for WordPress - Ninja Popups

Reviews for Popup Plugin for WordPress - Ninja Popups

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Cart 40,725 sales
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1,775 Reviews

for Customer Support

The plugin doesn't work with Sendinblue and the customer service never answers. Very disappointing.

Author response

Please make sure that you have latest available version of the plugin. There is fix for the SendInBlue. If you need help please contact us to support[ - a t - ]arscode.pro

Regards

for Flexibility

The Flexibilty is very good, It works Alrigtht

Author response

Thank you!

for Other

Great product let down by poor to non-existent documentation.

Author response

Here are video tutorials:
https://www.youtube.com/user/arscode/videos

for Customer Support

professioneller und schneller support - gute plugin

for Customer Support

There are issues with SendInBlue functionality. Filed a ticket on their system as well as left a comments in the comments section. Developer stated he was on vacation a few weeks ago and still no contact or resolution. There are others stating the same issue and they are not getting any fix or assistant. *** Do not buy from this developer unless you are capable of supporting their bug fixes yourself ***

Author response

Looks like you have old version of the plugin - SendInBlue works fine just make sure that you are using latest available version from CodeCanyon.
Regards

for Customer Support

I have not managed to make this plugin work and i have tried everything. Customer service is non existant and this has been setting back my mailing list growth tremendously. At this point I simply want my money refunded. This is unacceptable.

Author response

Hi,

if it is the way that we could help you - please contact us to Support. At this moment I cant see any info form you - so I`m not able to verify the problem.

Regards

for Customer Support

The worst support by far. They make me purchase another licence in ORDER TO FIX A BUG THEY HAVE WITH WPML, and still no one after 2 weeks help me.
They WORST SUPPORT TEAM AND PLUGIN IN THEMEFOREST

THE PLUGIN IS NO SUPPORT WPML
STAY AWAY!

Author response

Looks like everything is fine with WPML support - I just remember that you didn`t want to follow the directions. I have sent you like 5 times the way how to set it up.

for Bugs

When I activate this plugin, the titles of my blogs on admin Wordpress blog page have their letters lined up downward

for Bugs

I don't even know where to begin with my frustration on this theme...

It has a fatal bug and customer support has yet to be helpful at all. When you make changes and click save, it reverts back to the original layout.

My husband (a former software engineer) and I (former SaaS executive) have both spend hours trying to figure out a work-around but have had no luck. What a waste of our time!

However, the worst part is customer support is virtually non-existent. It's been over a week since I reported this issue and I'm not even close to any resolution on this. That is completely UNACCEPTABLE in the software world!

As of now, it's completely unusable and it's been holding up the growth potential of my business for the past week+ while I waited for customer support to resolve this issue.

Unfortunately, I cannot recommend this product and I'm just hoping to get my money back at this point.

Author response

Correct - it was small bug but we have already fixed it and updated is on the way. It will be accepted by Envato today.

for Customizability

Incredibly versatile and does everything you could need a popup to do. The A/B testing feature also works great, and it includes informative analytics to help figure out how to get the best results in our Invest4Land website

100% recommended.

for Other

It worries me that this plugin hasn't been updated in over a year now.

Looking at the version that was last updated, we have had three to four wordPress major updates, PHP updates and other bug fixes, tweaks and integrations for WordPress. I can see why there are so many having issues and worried that i have now paid for a plugin that will soon become incompatible.

Is there no update to the plugin since 4.7.5 (26.03.2021)?

for Customizability

Great Plugin, best option for a Popup.

ADVICE: It runs until PHP 7.4.

Author response

Thank You!

for Other

Can't get this to work. Tried all kinds of settings, but no popup appears on the website.

Author response

Very sorry for this - could you send us URL to your website and we will check JS errors in the WP-theme.

for Bugs

Getting an error when accessing the settings page of the plugin. Have to roll-back to an older version of PHP to get this to work.

"Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 155 of the file **/wp-content/plugins/arscode-ninja-popups/include/campaignmonitor/class/services_json.php. Error message: Array and string offset access syntax with curly braces is no longer supported"

Author response

Looks like your installation went wrong or package was damaged. Please install it via FTP: https://www.youtube.com/watch?v=_xwue6fUNis
If you dont know how to do it - please contact us to Support and we will do it for you.

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