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Reviews for Popup Plugin for WordPress - Ninja Popups

1,603 Reviews

extremely buggy plugin. visual designer does not translate to actual popups. Frequently have trouble importing assets. Randomly loses activation key and requires re-activation through support. Tried on two different web sites with different themes etc... but problems persisted.

When it works the features are great, but it is a struggle to get even a basic pop up functioning

arscode

Author response

Hi,

thank you for your rate. In this case it looks like your server is locking the connection. Activation key is dedicated only to one website - so if you are using in on two or more websites it will not work. Also you Support should be updated.

Regards

for Design Quality

This is an awesome plugin and their support is always excellent and fast. This plugin has helped me generate 20% more leads. Thanks!

for Feature Availability

Excellent plugin to make custom popups forms.

arscode

Author response

Thank you! New popups on the way!

for Code Quality

Wow thats one of the best popup plugin i ever use. With the older version i was not satisfied and i was deactivated this plugin. As i saw the new version, i wanted to test it and try it again. Now i can delete other popups plugins and i can use this from ninja... Its really ninja :) best ever... Thank you

arscode

Author response

Thnx mate!

for Customer Support

I have faced with issue that the plugin doesn't work.
Maximum respectfully I wrote in support with a request for help and waited for an answer a few days.
After useless waiting - I left a low rating to this product (with a positive comment), just for pay attention to me.
I wrote that I will change the rating after solving my problem.

In the end, I received an insult from support with the words "you didn't give us a chance to fix the problem" and closed my request.

Dear Jake, you have principles like an offended teenager.
I will fix the problem myself, there are no problems.

arscode

Author response

Thank you for your rate - but how we can provide you a Support if you didnt send us any access to your website. I`m not a wizard - I dont know how have set the plugin. There is 1* rate for no reason - we will raport your account to Envato to cancell your license.

for Bugs

The forms do not work and I emailed them several times but they can't seem to fix the problem so they stopped replying to my email. As of today, 3 weeks later, the problem has not been solved.

arscode

Author response

Thank you for your rate. What is your e-mail ? I will check the status. Also please check your spambox. We are replying for any ticket. Regards

The plugin it's not work for my autoresponder, i try to open a support ticket with developer and also send him my wordpress access and he does nothing and also dont give me any feedback.
basically I lost my money!

arscode

Author response

Hi,

thank you for your rate. Very sorry for this but we didnt get access from you:
http://arscode.pro/screens/2018-08-22_165941.png

Please send it one more time and we will help you.

Regards

for Customer Support

What an awesome and easy to use plugin!! and the Support is next level! these guys really know how to back their product!

arscode

Author response

Thank you!

for Customer Support

I've been trying for a long time to provide a solution to a problem.

I hope you help me to change the rating.

arscode

Author response

Thank you for your rate! Maybe you would like to use our SUpport system - then it will much more faster to help you. Also please send us URL the we will be able to see what you got there and what kind of error is this.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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