webhelios

webhelios supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

“Failed to connect with webhelios” – Purchase code verify issue.

Please follow the steps below

1. Open ROOT/system/helpers/dbcbase_helper.php file

2. Find the following line

return 'http://webhelios.com/app/envato/index.php/';

3. Change it to

return 'http://webhelios.com/app/envato/';

4. Save the file and try again.

This is a temporary issue due to our hosting change. We will add this change on our next update. So don’t worry about it.

Important Notice about Support

Recently we are getting too many support email which are out of support terms. Like people are asking for free customization or asking to solve the issues which they caused by editing codes or asking for server maintenance issues etc. By default these are not included within Envato support term. We’ve answered a lot of question and covered almost everything in our documentation and online FAQ list. But sadly some of the buyers are not even reading the documentation. Hence we need to spend a lot of time answering all those questions which we already answered. For this we can’t start developing new features or products anymore.

So we come to a decision. From 1st March 2017 our support team will answer questions from 2:00 PM (GMT) to 5:00 PM(GMT). (NB: According to Envato support terms we get two days to reply an email. But we don’t want our clients to wait for two days. So we will answer questions and solve issues on each day). We need your help to make our products better and providing quality service to all of you. So please follow the instructions below

1. Read the documentation first. 2. Check the online FAQ list http://support.webhelios.com/index.php/en/show/faq 3. If you can’t find an answer then send email from the support tab. 4. Please send site address , admin login , ftp access and screenshot(if necessary) with the email.

Following these 4 rules will help both of us and you’ll get a quick response. Thanks everyone for being with us.

Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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