patsatech

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124 comments found.

Presales Question: Do I have to contact a bank or have a business VAT number for this to work? Can I use it in Greece?

Hi,

I don’t think you can use it in Greece. But you should ask this to NMI sales at support@nmi.com

I have installed the plugin on the latest version of wordpress/woo commerce. My account has been approved by NMI for live transactions. When I try to process a live transaction I am getting the error message “Transaction Failed. 300-Invalid Username” Can someone help me with this issue? Thank you, Anthony

Hi,

Make sure you have entered your NMI login username and password correctly and there are no spaces before or after them. If you still get this error send us the site logins so we can check it.

Hello again

Currently, my live subscription transactions are working successfully with the gateway settings username and password.

I was on the phone with NMI and they told me subscriptions are able to process successfully which means that the username and password are correct and it is a plugin issue.

I am only getting ””Transaction Failed. 300-Invalid Username” for product checkout and not subscription checkout.

This seems to be a fairly common issue on this support forum. I have sent login creds to support but surely you guys are not asking for website creds for everyone who has this issue? Please advise

Hi,

Please try it now there was a bug in the plugin which we have resolved now. The same will be updated on the codeacnyon.

Can I resive payment from any country in the world ? My country is “Oman” and I try many plugin but they didn’t support my country.

Hi,

First you need to check if you can use this in oman. As i don’t think it supports oman currency you would have to accept payments in USD.

Hello, The NMI plugin was working well on my site with no issues, however recently I have started to receive two common error codes among multiple customers.:

1.”Transaction Failed. 300-Card expiration should be in the format MMYY, MM/YY or MM-YY. Months may be one digit with a ‘/’ or ‘-‘, and years may be four digits.”

2.”Transaction Failed. 300-Your account is not set up to use the Customer Vault.”

This is happening to more than one customer which leads me to believe it an issue within the plugin.

How can this be fixed? Thanks

Hi,

Can you please try downloading the plugin again from codecanyon. As for the second error please make sure your account have Vault system enabled.

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