367 comments found.
Hello, my support time has ended. The latest revision has impaired my payment method (iyzico). How can I solve this problem…. My website : https://mutolea.com.tr/
Hi,
Sorry, we don’t have Iyzico payment method in this script.
If you have customized to add that plugin, you need to check the error logs in /storage/logs.
it says::::::::::::::[2023-09-29 11:31:21] production.ERROR: Class “Iyzipay\Options” not found {exception] (Error(code: 0): Class \”Iyzipay\\Options\” not found at /home/u1236898/public_html/platform/plugins/iyzico/src/Providers/HookServiceProvider.php:191) [stacktrace]
where can i get the pop up settings?
Hi,
It’s from Admin -> Ecommerce -> Flash sales.
You can delete that flash sale or disable it in Admin -> Pages -> Homepage https://prnt.sc/_vT--cdywiN7
Change this option to None: https://prnt.sc/5eaPMWMGNC58
thank you
one more question, can i activate coming soon?
Hi,
Sorry, we don’t have a coming soon page.
You can put your site in maintenance mode if you don’t want to public it now.
Try to install plugin Maintenance Mode in Admin -> Plugins -> Add new.
thank you
another question , can i restrict my orders withing certain countries?
Hi,
Yes, you can set available countries in Admin → Ecommerce → Advanced settings, just remove unwanted countries in the list.
thank you
one last question, do we have a plugging or a way to do follow-up the abandoned carts
Hi,
Sorry, we don’t have this option for now. You just can manage incomplete orders in Admin → Ecommerce → Incomplete orders.
hello, before i buy this, i wanted to know if you can make it in the next update, on the shop page can i not sort by sku number up or down, and olso i need to set al the products olso frondpage set sort by sku ( by default ), and by Invoices i miss olso the sku. Thanks
and i sie in the shop categories but are there no sub categories ?
Hi,
SKU is just an optional field, our other customers won’t want products to be sorted by SKU, so we can’t do this.
We will add SKU into invoice in the next version.
Hello, and in the product detail page you have a category menu but i can not sie a subcategory is that coms or ….
Hi,
We only display the first level of category that page.
oww okay that’s a disappointment because I really need that, I also need the sortby to sell sports cards.
We will consider it when we have more time.
Okay do you have a idea when ? I like you product and I wanne buy it but I have to know it. Thanks
Sorry, I can’t know it. Please find another product which match your requirements.
Sent a message to you
hello, before i buy this, i wanted to know if i can intergrate the shipping with aramex, i could not find aramex with shippo
Hi,
Sorry, we don’t have this module in our script.
hi,I want to share produsts on facebook and i need to put facebook pixel. It is posible? thanks
Hi,
We have a share to Facebook button in the product detail page https://nest.botble.com/products/foster-farms-takeout-crispy-classic
For Facebook Pixel tracking code, you can add it in Admin → Ecommerce → Tracking settings.
See in the picture > https://drive.google.com/file/d/1NkOSyYtVJ9NCPR9oJfLwvjKT6It-G8UV/view?usp=sharing
As you know that on the :Product Page” you have displayed four products and on the “Single Product Page:, you have displayed three products
on which the sizes of both the images are different,
the size can be seen in the images.
Please have four products displayed on a single product page so that both images have the same size
Doing this will significantly increase the website’s speed as the image size per container will stay within the container.
I need a feed for google merchant, how make this?
Hi,
We only have structured schema for now. Example: https://search.google.com/test/rich-results/result?id=I89Rc2IoFCcD9OKPVqaB2A
We don’t have XML for Google Merchant.
You need to export our products to Excel in Admin -> Tools -> Export products, change data to match Google Merchant Center requirements and import it to Google Merchant Center.
google mercant it’s integrated?
Hi,
We don’t have this option for now.
See in the picture > https://prnt.sc/9Kt5BfTecDx3
Please let us know where we can change the date format from the all website. We need to display the date with the month.
Examples:
dd:mmm:yy
dd:mmmm:yy
dd:mmm:yyyy
dd:mmmm:yyyy
Hi,
Please create a ticket on our support center https://botble.ticksy.com , our dev team will support you.
Thank you very much your reply.
We have submitted a ticket, please check it Thank you very much your
See in the video > https://drive.google.com/file/d/1vrJ9gKFrfm4mN7O4s7hXb0L0Qg15niio/view?usp=sharing
Please explain what should be filtered on a single-page product page.
If these items are removed from the sidebar of a single product page, they are also removed from the all-product or shop page, and should have a separate sidebar for single product page
Whether you can add this option or not
Hi,
We will update it in the next version, please wait about 1 – 2 days.
Thank you very much
See in the video > https://drive.google.com/file/d/1JeEiduJ1shTi66DPNk1hF5qIdOpabUWj/view?usp=sharing
On your demo website and our website Available Quantity: Once an option is clicked, this view is closed.Please try to improve it
Whether you can add this option or not
Hi,
Please try to go to Admin -> Platform administration -> System updater and click on “Re-download the latest version”, then it should be fixed.
We have done this, but even after doing this, it is not working well, and it is also not working well on your demo website. Please improve your demo first.
Thank you very much for your first reply. Looking forward to the second reply.
What’s the issue now? I see it’s working fine now.
Thank you very much I see it’s working fine now.
See in the picture > https://prnt.sc/F_r-hqSGqgnG
You can see that you need to have one space inside it.
Hi,
We will fix it in the next version. Please wait about a few days.
See in the picture > https://prnt.sc/BvAcPmzlV52F
Hi,
We will fix it in the next version.
See in the picture > https://prnt.sc/IQAhx0Rp3nI8
You can see in your previous message that you said we will fix it in the next version but your new version on 27 Sep 2023 has arrived and you haven’t done it yet.
It’s our mistake for SKU only, other parts are fixed. We will update it soon.
See in the picture > https://prnt.sc/kCq6si7bKMkA
This is the website’s logo, but why must it be shown in the order type? Can you please explain?
If you think it is necessary to show it in the order tab, please make an option in the admin panel where we can turn the logo on or off.
Is it possible that you can improve it or not?
Whether you can add this option or not
Hi,
We have removed this logo in the latest version.
Thank you very much
See in the picture > https://prnt.sc/5GGRQWj8pgrI
If someone has transferred the amount of the order to the bank, how will he provide the proof to the seller or admin that the amount of the order has been transferred to the bank?
You have to create a message option here Through which customers can message according to this order And can upload the slip In reply, the store seller, or admin can answer it For example, if the proof slip is accidentally uploaded incorrectly So admin can re-reply it and criticize re-upload
Hi,
You can try this extension https://codecanyon.net/item/martfury-chat-support-app-for-support-board/38514619 to allow customer to send message to vendor.
It’s not a straight forward path, but thanks a lot for answering
It doesn’t look professional why the category is being displayed twice on the same and every pages
See in the picture > Home Page > https://prnt.sc/kfJOxHZtU2Ea
See in the picture > Shop Page > https://prnt.sc/TIY88kNOGZ6Q
See in the picture > Single product page > https://prnt.sc/gQA0KzTsfCIR
Your product has many errors, which made our engagement very high.
You should enable it in the admin panel to show or remove it
Is it possible that you can improve it or not?
Whether you can add this option or not
Hi,
You can remove “Browse categories” in Admin → Appearance → Theme options if you don’t want it.
https://prnt.sc/MnAZXqQGW7jtThank you very muc
See in the picture > https://prnt.sc/Mk_N_CQnO97n
Do you understand that your customers will sell only within a thousand? If an admin writes an amount of more than a thousand, then the website layout is spoiled, and if the amount of 100,000 is discussed, then the look in the picture to see the situation is up. It is in front.
Please provide multi-option for this so that the admin can choose what the admin likes
The Add button can be displayed alongside the Wish List button.
Hi,
Can you move your support requests to our support center https://botble.ticksy.com ?
It’s not easy to assign developer to take care your support on CodeCanyon comments section, our developer can’t reply you on this so I have to reply you. It will take double time to answer.
Thank you very muc
Version: 1.18.5 The system is up-to-date. There are no new versions to update!
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
See in the video > https://drive.google.com/file/d/1Ncy68Lf4g-IV8qk7hFipb6DE_9qGKsib/view?usp=sharing
Hi,
Did you install any extra plugins?
Please create a ticket on our support center https://botble.ticksy.com and give us access to your site admin for checking. Our dev team will fix it for you.
Yes we install, “Auto Translations” plugin
Ok Thank you very much.
Hi,
So just delete that plugin in platform/plugins folder. I think that plugin has issue.
Ok Thank you very much.
