This author's response time can be up to 2 business days.
Hi, can the app connect to a SQL database ?
nDesk supports MySQL and MariaDB.
I would like to know how to increase the amount of characters in the welcome message on the homepage. Currently I can only enter 417 characters.
I will send you the details on how to increase this limit via your opened support request.
There is a problem also on the page displaying all tickets. Only the message appears: Processing …
See the image: https://ibb.co/eVRcoH
What can I do to fix this?
I have you an email regarding this issue.
How can I change of site language ?
I have answered to your support request via email. Please check.
is there any chance for API (json response) in the future?
There is no API functionality planned.
Could you tell me what permissions I need to use? I already install that on my host, but show me that error:
Standard permissions 755 for folders and 644 for files, this will not need changing in standard hosting environments.
This most likely is caused by the php version or a missing php extension. Please make sure that you are running at least php 5.4 and the required extension (listed on item’s page or in the documentation) are installed on your server.
You may also check the error log on your web server and see what is causing this.
I already have that configuration and I actualy use 5.6 php version. I Will try to reinstall…
Hi This is my configurations;
cPanel Version 68.0 (build 36)
Apache Version 2.4.29
PHP Version 5.6.34
MySQL Version 5.6.38
This configuration is compatible with nDesk.
Please open a support request and send me access to your nDesk installation so I can investigate further.
OK, Could you send me a link to open a request? Thanks
Please use the link below:
User or admin will get email notification when they create or reply ticket?
Yes they do but depends on a situation.
User & admin will get notified when new tickets are created.
User will get notified when and admin adds a reply.
Admins will get notified when user adds a reply.
Please bear in mind that some of this notifications can be disabled in the system.
As I can see in the demo for department are not used SMTP, is that any update for this ?
No and it does not need one. Forward all emails to one mailbox, nDesk can import these emails via IMAP and will sort them on departments based on their “Sent To” email address.
When someone try to open a ticket on my website give us a error Error 524
Answered your issue via email.
hi can you intall for me if i buy this…thanks
Installation service is not free, please contact me through my profile page for more details.
I had bought your plugin on today. Initially, list screen for all tickets was available as soon as finish installation. Staff users can still see this list but in case of users could not see this screen(Only Tickets-> All Tickets) and just keep show "processing" message.
It would very appreciate if you let me know how I can fix it up. Thanks,
Best & Regards,
Users will only see tickets opened by them or associated with their account.
Users tickets was opened by themselves and associated with their account.
There was nothing list in All tickets menu and just show "processing" message in there.
I don't know what is problem for it and please let me know how could I fix it up. Thanks,
I have responded to your support request via email.
I had try keep reply to your email but your email seems wrong coz send mail was kept failed. Could you please let me know alternative your email ? Thanks,
I have sent you a different email address.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $15
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work