codeniner

codeniner supports this item

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This author's response time can be up to 2 business days.

70 comments found.

hnasseh

hnasseh Purchased

Hi, can the app connect to a SQL database ?

Hello,

nDesk supports MySQL and MariaDB.

Thank you

Hello,

I would like to know how to increase the amount of characters in the welcome message on the homepage. Currently I can only enter 417 characters.

Thanks.

Hello,

I will send you the details on how to increase this limit via your opened support request.

Thank You

There is a problem also on the page displaying all tickets. Only the message appears: Processing …

See the image: https://ibb.co/eVRcoH

What can I do to fix this?

Hello,

I have you an email regarding this issue.

Please check.

emreblt

emreblt Purchased

How can I change of site language ?

Hello,

I have answered to your support request via email. Please check.

Thank You

is there any chance for API (json response) in the future?

Hello,

There is no API functionality planned.

Thank You

Hi,

Could you tell me what permissions I need to use? I already install that on my host, but show me that error:

https://gyazo.com/5a21a057ba7a1b7b3a1aa93b44e3ac3a

Hello,

This configuration is compatible with nDesk.

Please open a support request and send me access to your nDesk installation so I can investigate further.

Thank You

OK, Could you send me a link to open a request? Thanks

User or admin will get email notification when they create or reply ticket?

Hello,

Yes they do but depends on a situation.

User & admin will get notified when new tickets are created. User will get notified when and admin adds a reply. Admins will get notified when user adds a reply.

Please bear in mind that some of this notifications can be disabled in the system.

Thank You

As I can see in the demo for department are not used SMTP, is that any update for this ?

Hello,

No and it does not need one. Forward all emails to one mailbox, nDesk can import these emails via IMAP and will sort them on departments based on their “Sent To” email address.

Thank You

Hi,

When someone try to open a ticket on my website give us a error Error 524

Hello,

Answered your issue via email.

hi can you intall for me if i buy this…thanks

Hello,

Installation service is not free, please contact me through my profile page for more details.

https://codecanyon.net/user/codeniner

Thank You

Hi,

I had bought your plugin on today. Initially, list screen for all tickets was available as soon as finish installation. Staff users can still see this list but in case of users could not see this screen(Only Tickets-> All Tickets) and just keep show "processing" message.
It would very appreciate if you let me know how I can fix it up. Thanks,

Best & Regards, Adrian.

Hello,

I have responded to your support request via email.

Thank You

Hi,

I had try keep reply to your email but your email seems wrong coz send mail was kept failed. Could you please let me know alternative your email ? Thanks,

Best & Regards, Adrian.

Hello,

I have sent you a different email address.

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