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Hello, this system have intregation with onTrack?
onTrack already has a support system integrated.
can it integrate with other script?
nDesk is a standalone application. Customization has do be done in order to integrate with other scripts.
How to integrate? Do you also have document to guide that? If yes, i’ll buy it
As stated previously this is a standalone web application there are no options to integrate but it can be developed separately.
With what are you looking to integrate?
If we get extended license can we install it and sell accounts to users?
Please note that nDesk is not SaaS application.
Is this Mobile Responsive?
Yes it is, open the demo on a smartphone and check it out (link below).
Yes i checked this and the Interface looks ok but the window that pops up when you want to add a ticket is not responsive. Please see : https://ibb.co/gKay8Q
The Submit button is overflowed and unable to move the pop up as well. So can you fix this?
Yes it will be fixed in the next 24 hours.
i can’t find the file .mo in nDesk Documentation
Gettext uses ”.po” and ”.mo” files to hold the translations.
”.po” (Portable Object) is a text file that includes the original texts and the translations, this file can be used for editing.
”.mo” (Machine Object) files are compiled and are easy for computers to read, this file is used by nDesk to provide translations.
Follow these steps to translate nDesk
“template.po” file is provided in the “lang” folder
Edit this file with a PO file editor
Compile .mo file with your PO file editor, save your file in the following format languagecode.mo (example: en.po, fr.po, it.po etc.)
Copy the .mo file in the “lang/overrides” folder of your nDesk installation.
Go to System > Settings > Localisation and add your new language, use the 2 letters language code for the code field.
.mo file are generated after saving the file with poedit.
First open and edit the po file and after saving it will generate mo file for use.
I will get back to you regarding UTF after I check.
i set up mail ok and SMTP ok, but system don’t send email. Can you help me?
Please contact me through my user profile page or support request page.
It will be helpful to send me a few details about your hosting account, perhaps there is a firewall blocking the connection to the smtp server.
In the comments, have reported people’s mistakes during the last months
When will you have 1 new update?
I’ll buy with updates 2017
Attractive but old system with no update
A new update is in the testing phase and will be released next week.
So I’m going to buy next week
I need 1 support ticket I already bought 2 more I did not like it
And yours I liked the most is old
Put it to accept php 7 rsrsrs
Friend you said it would get update last week
I’m waiting to buy
The update is in review by Envato it will be published soon.
Very good, I’ll wait to buy.
paid out hehehe
The update has not been approved, please contact me through my user profile page so I can send you a link to the latest version.
I have this error when I click on general setting: ReflectionException in Route.php line 280: Class App\Http\Controllers\Admin\SettingController does not exist
I believe you are confusing apps.
nDesk does not have a Route.php file.
Can i try a demo?
As admin, client, etc.
You can try the demo availble on item’s page you can login as admin or user.
Can admin create more/different access levels other than Public Users Guest Staff? Like Website Clients, Logo Clients, Product A Clients?
Yes, please check People > Roles in the demo.
Ok, so if I go there and create a role called Web Clients would this then show up in the drop down when creating an Article?
No, article roles are fixed.
well, that’s what I was referring to this whole time. hope you consider adding this feature and here is why. Admin may have certain group of users that he wants to provide information to using the articles. Like Special offers or prices where only Group: Web Clients can see and other groups cant because the offers do not pertain to them, you see?
Thank you for your feedback. I have added this to the feature requests list and may be added in a future version.
I’ve tried changing my theme’s color to a different green by going to the css files and changing the green hexcode to my own green hexcode, but when I refresh, it stays your default green, is there a “specific” way I am suppose to change or create my own themes?
If you’re there, can you reply please? I also emailed you from contact page
The all_skins css file needs changing, I do not have access to a computer right now to give you the specific lines that need changing, I will be back friday from my vacation and will send you what lines beed changing.
That’s just it, I changed all_skin.css, skin-green.css AND skin-green.min.css still nothing changed
but ok. will wait to hear from you then
still waiting my friend?
nDesk loads _all-skins.min.css for the color template, this is a minified version of _all-skins.css, you can overwrite _all-skins.min.css contents with the content from _all-skins.css and make your changes here.
There are several color schemes in this file divided by
* Skin: Blue
You can change the default skin in settings (this is only used when adding new user) and also on individual users profiles so users can have their preferred color scheme.
ok, but I need to use the all-skins.”MIN” to do this, not the individual named css files?
Use all-skins so that users have the ability to change between colors.
Those files are not used but included for developer reference.
Got it. thanks
can you think of any reason why I would be receiving automatic, BLANK support tickets from your script? Seems to be every 3 to 5 days, I’ll just end up getting a New Support Ticket, but when I check it (thinking it’s someone real) it’s just a Blank ticket
Perhaps someone or some bot is submitting the public form. A new version will be released soon and will add captcha to public form in order to prevent this.
Ok, I’ll be waiting on that new version. Also, Though I have Green set as the default theme under Settings>General I created a test user and when he logs in, the theme is Blue??? this should not be the case right? it should be green if admin has set to green or am I misunderstanding?
Under Roles, there seems to be options missing: https://www.awesomescreenshot.com/image/2993991/56e54a14b61e3b698cc55dcaa351d06f
I continue to run into issue after issue. Was trying to upload image via Content Editor and instead of loading in the content section, they show up what seems to be out of the entire page frame, down at the bottom below footer for some Odd and Strange reason??? https://www.awesomescreenshot.com/image/2994064/74af627f658a8d4a8862e90ffac54c58
For the blue/green theme: When changing the default theme it will only affect accounts that are added from now on, users have the theme set in their settings (you can change this by editing the user).
For roles: Guest, User & Super Administrator are predefined roles and cannot be changed of deleted, this is a requirement for the system to work properly, you can create as many roles as you want.
For the picture: this is a very strange behavior, can you send a support request with access to nDesk so I can check?
Yes, I changed default to green back when I purchased the script. Just made user account the other day, so the user account should be what I changed it to back previously, which is green, am I understanding it right?
I will send access
Yes the user should inherit the default theme set at the time of creation.
I messaged you. Thx
Hello, I would like to generate automaticly tikets from a source of data. Is there an API or something else that I can use. If possible please detail me how insert directly in SQL table data for creating new tickets. Regards
There is no API available for nDesk, data can be inserted directly to SQL, there are 2 tables which hold: list of tickets and ticket messages.
Please note that inserting directly to database new ticket notifications are not sent.
Many thanks for your answer. I tried some tweak and have question about inserting ticket in SQL database.
In ticket table, I do not understand how are generate the ticket number.
What is the impact of using same ticket number for several ticket (keep unique ID). It seems works fine with using “0” for all automatic creation of ticket.
The ticket number is an integer (max length is 11), uniqueness and generated by nDesk, while inserting directly to SQL you can generate a random number and make sure it is unique.
Although inserting the same ticket number will not be a problem but may make it harder for users to identify tickets.
Ok, many thanks for the answer. could you precise me the tole of ccs in tickets table (allays empty ?) and could you tel me if you think it is problem for ndesk if we add a column in the tickets table for our own use ?
Email addresses listed in CCs will receive a copy of ticket’s notifications.
You would need to modify nDesk to the new database schema if you add other columns.
For other support inquires I would ask you to use the support form on item’s page and include your license key, as this comment section is beyond the scope of this subject.
reported bugs over 3 months ago and those are still not fixed. I do not recommend buying this because of lack of urgency on the author. Showstopper bugs does not get fixed and response on support is dysmal.
Any plan to add reporting?
Please provide more information what kind of reports do you need?
Who translate to spanish ????
I need change or traslate ndesk to spanish. Who??
Unfortunately I do not have a spanish translation nor do I speak spanish and nobody has contributed one so far.
If you want to translate yourself it is very easy, please see the included documentation, translating section.
hi, the documentation is not good, please help with this
I have reviewed the Translating section from the documentation and everything is in order.
Please open a support request and be more specific on the issue you are having.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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