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Hello, this system have intregation with onTrack?
onTrack already has a support system integrated.
can it integrate with other script?
nDesk is a standalone application. Customization has do be done in order to integrate with other scripts.
How to integrate? Do you also have document to guide that? If yes, i’ll buy it
As stated previously this is a standalone web application there are no options to integrate but it can be developed separately.
With what are you looking to integrate?
If we get extended license can we install it and sell accounts to users?
Please note that nDesk is not SaaS application.
Is this Mobile Responsive?
Yes it is, open the demo on a smartphone and check it out (link below).
Yes i checked this and the Interface looks ok but the window that pops up when you want to add a ticket is not responsive. Please see : https://ibb.co/gKay8Q
The Submit button is overflowed and unable to move the pop up as well. So can you fix this?
Yes it will be fixed in the next 24 hours.
i can’t find the file .mo in nDesk Documentation
Gettext uses ”.po” and ”.mo” files to hold the translations.
”.po” (Portable Object) is a text file that includes the original texts and the translations, this file can be used for editing.
”.mo” (Machine Object) files are compiled and are easy for computers to read, this file is used by nDesk to provide translations.
Follow these steps to translate nDesk
“template.po” file is provided in the “lang” folder
Edit this file with a PO file editor
Compile .mo file with your PO file editor, save your file in the following format languagecode.mo (example: en.po, fr.po, it.po etc.)
Copy the .mo file in the “lang/overrides” folder of your nDesk installation.
Go to System > Settings > Localisation and add your new language, use the 2 letters language code for the code field.
.mo file are generated after saving the file with poedit.
First open and edit the po file and after saving it will generate mo file for use.
I will get back to you regarding UTF after I check.
i set up mail ok and SMTP ok, but system don’t send email. Can you help me?
Please contact me through my user profile page or support request page.
It will be helpful to send me a few details about your hosting account, perhaps there is a firewall blocking the connection to the smtp server.
In the comments, have reported people’s mistakes during the last months
When will you have 1 new update?
I’ll buy with updates 2017
Attractive but old system with no update
A new update is in the testing phase and will be released next week.
So I’m going to buy next week
I need 1 support ticket I already bought 2 more I did not like it
And yours I liked the most is old
Put it to accept php 7 rsrsrs
Friend you said it would get update last week
I’m waiting to buy
The update is in review by Envato it will be published soon.
Very good, I’ll wait to buy.
paid out hehehe
The update has not been approved, please contact me through my user profile page so I can send you a link to the latest version.
I have this error when I click on general setting: ReflectionException in Route.php line 280: Class App\Http\Controllers\Admin\SettingController does not exist
I believe you are confusing apps.
nDesk does not have a Route.php file.
Can i try a demo?
As admin, client, etc.
You can try the demo availble on item’s page you can login as admin or user.
Can admin create more/different access levels other than Public Users Guest Staff? Like Website Clients, Logo Clients, Product A Clients?
Yes, please check People > Roles in the demo.
Ok, so if I go there and create a role called Web Clients would this then show up in the drop down when creating an Article?
No, article roles are fixed.
well, that’s what I was referring to this whole time. hope you consider adding this feature and here is why. Admin may have certain group of users that he wants to provide information to using the articles. Like Special offers or prices where only Group: Web Clients can see and other groups cant because the offers do not pertain to them, you see?
Thank you for your feedback. I have added this to the feature requests list and may be added in a future version.
Hello, I would like to generate automaticly tikets from a source of data. Is there an API or something else that I can use. If possible please detail me how insert directly in SQL table data for creating new tickets. Regards
There is no API available for nDesk, data can be inserted directly to SQL, there are 2 tables which hold: list of tickets and ticket messages.
Please note that inserting directly to database new ticket notifications are not sent.
Many thanks for your answer. I tried some tweak and have question about inserting ticket in SQL database.
In ticket table, I do not understand how are generate the ticket number.
What is the impact of using same ticket number for several ticket (keep unique ID). It seems works fine with using “0” for all automatic creation of ticket.
The ticket number is an integer (max length is 11), uniqueness and generated by nDesk, while inserting directly to SQL you can generate a random number and make sure it is unique.
Although inserting the same ticket number will not be a problem but may make it harder for users to identify tickets.
Ok, many thanks for the answer. could you precise me the tole of ccs in tickets table (allays empty ?) and could you tel me if you think it is problem for ndesk if we add a column in the tickets table for our own use ?
Email addresses listed in CCs will receive a copy of ticket’s notifications.
You would need to modify nDesk to the new database schema if you add other columns.
For other support inquires I would ask you to use the support form on item’s page and include your license key, as this comment section is beyond the scope of this subject.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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