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51 comments found.

Hello, this system have intregation with onTrack?

Hello,

onTrack already has a support system integrated.

Thank You

can it integrate with other script?

Hello,

nDesk is a standalone application. Customization has do be done in order to integrate with other scripts.

How to integrate? Do you also have document to guide that? If yes, i’ll buy it

Hello,

As stated previously this is a standalone web application there are no options to integrate but it can be developed separately.

With what are you looking to integrate?

Thanks

If we get extended license can we install it and sell accounts to users?

If we get extended license can we install it and sell accounts to users?

Hello,

Here you can find details about each license type https://codecanyon.net/licenses/standard

Please note that nDesk is not SaaS application.

Thank You

Is this Mobile Responsive?

Hello,

Yes it is, open the demo on a smartphone and check it out (link below).

http://demos.codeniner.com/ndesk/

Yes i checked this and the Interface looks ok but the window that pops up when you want to add a ticket is not responsive. Please see : https://ibb.co/gKay8Q

The Submit button is overflowed and unable to move the pop up as well. So can you fix this?

Hello,

Yes it will be fixed in the next 24 hours.

i can’t find the file .mo in nDesk Documentation

Gettext uses ”.po” and ”.mo” files to hold the translations. ”.po” (Portable Object) is a text file that includes the original texts and the translations, this file can be used for editing. ”.mo” (Machine Object) files are compiled and are easy for computers to read, this file is used by nDesk to provide translations.

Follow these steps to translate nDesk

“template.po” file is provided in the “lang” folder Edit this file with a PO file editor Compile .mo file with your PO file editor, save your file in the following format languagecode.mo (example: en.po, fr.po, it.po etc.) Copy the .mo file in the “lang/overrides” folder of your nDesk installation. Go to System > Settings > Localisation and add your new language, use the 2 letters language code for the code field.

Hello,

.mo file are generated after saving the file with poedit.

First open and edit the po file and after saving it will generate mo file for use.

I will get back to you regarding UTF after I check.

i set up mail ok and SMTP ok, but system don’t send email. Can you help me?

Hello,

Please contact me through my user profile page or support request page.

It will be helpful to send me a few details about your hosting account, perhaps there is a firewall blocking the connection to the smtp server.

In the comments, have reported people’s mistakes during the last months

When will you have 1 new update? I’ll buy with updates 2017

Attractive but old system with no update

Very good, I’ll wait to buy.

paid out hehehe

Hello,

The update has not been approved, please contact me through my user profile page so I can send you a link to the latest version.

I have this error when I click on general setting: ReflectionException in Route.php line 280: Class App\Http\Controllers\Admin\SettingController does not exist

Hello,

I believe you are confusing apps. nDesk does not have a Route.php file.

Hi… Can i try a demo? As admin, client, etc.

Thanks

Hi,

You can try the demo availble on item’s page you can login as admin or user.

Can admin create more/different access levels other than Public Users Guest Staff? Like Website Clients, Logo Clients, Product A Clients?

well, that’s what I was referring to this whole time. hope you consider adding this feature and here is why. Admin may have certain group of users that he wants to provide information to using the articles. Like Special offers or prices where only Group: Web Clients can see and other groups cant because the offers do not pertain to them, you see?

Hello,

Thank you for your feedback. I have added this to the feature requests list and may be added in a future version.

Hello, I would like to generate automaticly tikets from a source of data. Is there an API or something else that I can use. If possible please detail me how insert directly in SQL table data for creating new tickets. Regards

Hello,

The ticket number is an integer (max length is 11), uniqueness and generated by nDesk, while inserting directly to SQL you can generate a random number and make sure it is unique. Although inserting the same ticket number will not be a problem but may make it harder for users to identify tickets.

Ok, many thanks for the answer. could you precise me the tole of ccs in tickets table (allays empty ?) and could you tel me if you think it is problem for ndesk if we add a column in the tickets table for our own use ?

Hello,

Email addresses listed in CCs will receive a copy of ticket’s notifications.

You would need to modify nDesk to the new database schema if you add other columns.

For other support inquires I would ask you to use the support form on item’s page and include your license key, as this comment section is beyond the scope of this subject.

Thank You

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