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nDesk Support Center - Ticket System

nDesk Support Center - Ticket System

nDesk – Support Center is a complete ticket based help desk software.

nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.

MAIN FEATURES

  • Dashboard
    Overview of your activity including active tickets and unassigned tickets.
  • Support Tickets
    Complete ticket based support system – help desk.
  • Ticket Auto-Import
    Ticket Auto-import from any IMAP enabled email account.
  • User Auto-Register
    Automatically register user accounts on ticket creation.
  • Escalation Rules
    Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
  • Predefined Replies
    Respond fast to frequently submitted issues.
  • Knowledge Base
    Manage all your documentation in one place.
  • Guests, Users, Staff
    Predefined account roles.
    Customizable staff roles (permissions).
  • Multi Language Support
    System can be easily translated to any language.
  • Customizable
    Multiple themes to select from.
  • Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…

REQUIREMENTS

To run nDesk your hosting server must support the following:

  • PHP version 5.4 or greater;
  • MySQL version 5.5 or greater;
  • PHP PDO MYSQL extension;
  • PHP IMAP extension (for tickets autoimport);
  • Cronjob (for automated tasks like email to ticket and escalation rules processing).

CHANGELOG

Version 1.3 (17 July, 2017)

- Updated theme and other components to latest version
- UI/UX improvements
- Inline attachments are now saved when importing ticket from email
- Ticket notifications contain now the attachments (if any)
- Added new variables to email templates
- Available email template variables are now listed when editing the template
- Predefined replies are now inserted correctly
- Added email piping support
- Ticket categories are now called departments
- Ability to restrict staff access to department
- Automatically assign department to ticket based on email address
- Security improvements
- Other bug fixes

Version 1.1 (20 July, 2016)

- Added the ability to upload profile picture (in addition to Gravatar support);
- Search improvements;
- Bug fixes;
- Visual improvements and fixes;

Version 1.0 (15 June, 2016)

* Initial Release
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