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Reviews for Multipurpose Before After Slider

Reviews for Multipurpose Before After Slider

4.34 (155 ratings) 4.34 stars
Cart 2,928 sales

155 Reviews

for Bugs

just loads and loads when trying to add a set. Wont work.

Author response

Hello,

That's strange!

Can you please open a ticket at our support center, so that we can take a closer look and help?

Bugs and really poor interface

Author response

Hello,

Sorry to hear that you aren't happy with our product!

I'd like to inform you that we haven't heard of such issues from existing users.

Can you please get in touch with us and share more details so that we can help?

If we find that there is an issue in our plugin and it cannot be fixed, we'll process a refund for you.

for Design Quality

Swipe doesn't work on mobile. You have to click the image instead, it's entirely counterintuitive and makes the plugin pretty much useless. It's been flagged to the author in the comments for years.

Author response

Hello,

Sorry to hear that the Multipurpose Before After Slider did not match your expectations!

However, I'd like to inform you that we haven't mentioned that this is present in the plugin and haven't introduced it lately. We believe the plugin pretty much does everything that's mentioned on the sales page. :)

Anyway, since you are not happy and if you find the plugin isn't useful for you without this feature, please feel free to request a refund and we'll process that for you immediately.

for Feature Availability

Swipe is not enabled for mobile. ☝

Author response

Hello,

Thank you for the ratings!

And, yes, the slider does not support the swipe on mobile. However, we do have this in our to-do list and will definitely see what we can do. Furthermore, please feel free to write to us and share your suggestions, so that we can work on it.

for Customizability

I miss the functionality to add my own CSS class

Author response

Hello,

I am sorry but I am not sure whether I understood your requirements completely. The Multipurpose Before After Slider has all the necessary settings within the plugin itself.

Could you please write to us through our support center, so that we can understand your needs better and help you asap?

I am sure our support will encourage you to give us a 5 star! ;)

for Customer Support

Reactive and pleasant conversations with the customer support, the issue was solved very quickly, and the plugin works just fine

Author response

Thank you so much for sharing your views with the ratings here!

Please feel free to get in touch if you need help with anything else. :)

for Customer Support

Doesn't work correctly. Many bugs. Few features. No answer from the support.

Author response

Hello,

I am sorry to hear that the plugin isn't working fine for you.

The Multipurpose Before After Slider works fine at our end and we haven't heard of any existing issues from our users.

All our plugins undergo vigorous testing every now and therefore, we leave least possibilities for errors to occur. However, there are hundreds and thousands of WordPress themes and plugins that users use. It is hard to test a plugin with all of them.

This gives rise to exceptions when conflicts between plugins or themes may occur. We have received your ticket and have responded to it too. Please check your email and get back to us, so that we can investigate further and help you resolve the issue asap.

If we still find that there is an issue in our plugin and it cannot be resolved, we will definitely process a refund for you.

for Code Quality

Worst plugin experience I've ever had. Destroyed hours of work. Took hours longer to fix. Do not use.

Author response

Hello,

I am sorry to hear about this.

But, we've not come across any major issue with the plugin and neither have we been reported about it. Have you opened up a ticket at our support center?

If not, could you please get in touch? We'd love to look to into the matter and help you soon. I am sure we can help you set things up and you'll be happy enough to give us a 5 star. :)

In case we find that the issue is in our plugin (which is rare) and if we accept that it cannot be fixed, we'll process a refund too. So, please open up a ticket for us to see and help you get things working.

Looking forward to hear from you.

for Customer Support

Great plugin that does exactly what it needs to and their support is quick, thanks!

Author response

Hello,

Thank you so much for a wonderful review and ratings!

We are glad you are happy with our plugin and support. Please feel free to get in touch in case you need help with anything else.

for Customer Support

Slider doesn't properly work with Bridge theme(one of the best and popular wp themes on themeforest)
I sent a message to support 5 days ago and still didn't receive an answer from them.

Author response

Hello,

I am sorry for the inconvenience caused! The Multipurpose Before After Slider is a stable product and should not be causing an issue. However, if you see something unexpected happening, we would love to take a look and help you resolve things soon.

You said that you have opened up a ticket at our support center. We usually get back on tickets within 24 hours on working days. However, the delay this time might be due to the weekend and the huge number of support requests we had to cater to. A member of our team will get right back to you.

I am sure we can help you resolve things and encourage you to increase the number of stars! ;)

for Flexibility

quick to set it up and easy to use

Author response

We are glad you found it easy! Thank you for the ratings and for sharing your views here. Please feel free to get in touch in case you need any help or guidance. :)

for Customer Support

There are several fundamental features missing from this plugin:

1. Cannot re-order sets in a slider

2. Cannot rename sliders

3. The Comparison Bar is too subtle, so most site visitors won't even realise it is a slider.

4. There does not seem to be a way to style it (i.e. adding left-right arrows or animation) that tell site visitors it is a slider.

5. I have contacted customer support and they said they are aware of all the issues but cannot help me and will not be improving this plugin. Instead, they are creating a new plugin and I would have to purchase that plugin as well if I want these features. They gave no indication when this new plugin might be released.

I am disappointed and annoyed and feel cheated.

Author response

Hello,

I guess there is a misunderstanding! What our support executive meant was: we've resolved these concerns in the new version of the plugin which regretfully is not backwards compatible and so we won't be able offer it as a free automatic update. It will be launched as a new plugin. However, we will avail FREE upgrade to existing users.

Here is how this will work.

1. Request a refund of Multipurpose Before After Slider here. In the comment mention, you're looking to purchase for the new version of the plugin.
2. The new version of the plugin will be offered at the same cost as the Multipurpose Before After Slider.

for Design Quality

Great plugin! The backend interface is clever and simple to use. Looks like the devs have put in a lot of work to make it easy for us to use. Works with shortcode or VC element.

Author response

Hello,

Thank you for the ratings and for sharing your views here!

We are glad that you are happy with the plugin! Please feel free to get in touch in case you need any further help or guidance.

for Design Quality

This is not a very good to be honest.

You can't adjust the order of images at all. Once you do a comparison set it's fixed. Want to move one pair of images to another place in the carousel, you can't.

It also doesn't work properly when choosing image pairs. Once you choose the second image it will change the first image to be the same as the second. Only way to get this working is to first select the first image, then the second image and then go back to the first and select the first image again.

It's really hard to find before after slider that works great so I'm sad that this is also so lacking.

Author response

Hello,

I am sorry that the plugin did not match your expectations. The Multipurpose Before After Slider has been an easy to use and most preferred plugin by many users. Anyways, I am sorry that it did not work as you wanted it to.

I would request you to please open up a ticket at our support center, so that a member of our development team can take a look at your requirements.

for Feature Availability

Perfect

Author response

Thank you!

Please feel free to get in touch in case you need help with anything. :)

for Design Quality

Conforme à la description. Merci

Author response

Je t'en prie!

We are glad that you are happy with the plugin. Thank you for the ratings and your review too!

Please feel free to get in touch in case you need any help or guidance from us. :)

for Customer Support

I had an issue with the plugin and my theme working together. Customer support was responsive and helpful in fixing the issue. Now, the plugin works as described.

Author response

Hello,

Thank you for dropping by and sharing your experience here! We are glad you are happy with our customer support.

Looking forward to serve you more. :)

for Customer Support

I wish I could give a 5 star rating for all items. Great products and I'm happy with it.
Thank you

Author response

Hello,

Thank you for dropping by and sharing such a wonderful review and ratings for us!

We are glad that you are happy with the product. Please feel free to get in touch in case you need any further help or guidance. looking forward to serve you. :)

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