24 comments found.
Good luck with your sales
Thanks a lot 
Hi, I posted a support question yesterday, did you receive it?
Hi, I have these problems:
1. Heading And Description Align = Top left, top center, top right, … etc – This setting is not visible
2. Heading color – change color not working
3. Image Link – This setting not working
Dusan
hi i would like to add another font from google—poppins how can i add it?
If the font don’t exist on title font family, you can add it by custom CSS.
Send your issue to https://support.ithemelandco.com or ithemeland.sup724@gmail.com
We will fix your issue ASAP.
Best Regards
hi, i have a question how can i add html to the description area?
Hi,
You can’t add HTML to description area. But please send your issue to http://support.ithemelandco.com to check your issue.
Best Regards
pre-sale question on your Modern Effect Series 1, can i set a link target? example click on the image and it will open another link?
Hi,
Yes you can. Also we are here to fix your requests.
Best Regards
Hi, is this plugin able to click the original image and pop-out the image as a lightbox? thanks
It’s depend on your Lightbox system. perhaps our plugin need some change on it’s code.
Please send your request to ithemeland.sup724@gmail.com.
Best Regards
Hello, I bought this plugin a couple of days ago, and have a problem with the mobile images not fitting the images at all. I noticed people were having problems with this a couple of years ago in 2017 and each time the developer says that he will fix it if a url is sent to him? Can it not just be fixed in the plugin, then the update sent out to us all?
So, can the support on this plugin please give me help or a refund please.
Thanks
Hi,
Please send your issue to https://support.ithemelandco.com
If we can’t fix your issue, accept refund request.
Best Regards
Hi, in mobile, the height seem out of proportion…how can i fix it?? Thanks
Hi,
Please send your issue and it’s URL to ithemeland.sup724@gmail.com
Best Regards
Whether your app will be compatible with this wp theme: https://themeforest.net/item/group-buying-theme-daily-deals-marketplace-kupon/12372781
Our plugin need WPBakery page builder(visual composer). If your theme support it, so our plugin work on your theme.
Best Regards
Image open in lightbox on click?
Hi,
No but we can do for you as a custom work
Best Regards
Dear Support! We have this error message and no pictures at all: Warning: Use of undefined constant IT_VC_HOVER_EFFECT_ROOT_VC_URL – assumed ‘IT_VC_HOVER_EFFECT_ROOT_VC_URL’ (this will throw an Error in a future version of PHP) in /wp-content/plugins/iThemeland-Modern-Image-Hover-Effect-For-VC/class/it_modern_hover_effect.php on line 1217
Hi,
So sorry for this issue.
Please send your issue to ithemeland.sup724@gmail.com
Best Regards
Hello!
1. It’s possible to change the default background color of Creative Pack 1- Effect 2? 2. why in the font list do not appear all the typographies of google font? Can i use another font family?
thank you!!
Hi,
Yes you can change background.
Also you can use any other font family using custom CSS.
Regards
Well, I imagined it was possible, I just expected more help.
Send your requests to ithemeland.sup724@gmail.com
Hi, any idea why the link function might not be working? I have tried turning off all plugins etc
Hi,
Send your issue to ithemeland.sup724@gmail.com
Regards
Hi, I’ve contacted you regarding a problem with my install. I see you logged in the other day but haven’t heard anything since can you advise please? Thanks.
Hi,
Your issue answered via email.
Regards
Hello please update the plugin it does not work on mobile phone with the new version of safari browser 11.0
Hi,
OK. thanks a lot for notify
Regards
can you please give my money back your other plugin works on safari 11.0 would buy this (image hover effect)
hello any solution?
Why solution when you get us bad ratting without any time to check issue?
Safari 11.0 released on 19th of september you are developer you have to check if the plugin works with all devices?
Some effects maybe don’t support on some version of a browser but we try to match our plugin with most browsers and devices.
We can’t do anythings with some effects.
Regards
Hi,
mobile layout is really not so good. Any idea when your update will be ready?
Also, is it possible to mix elements and styles?
Hi,
Thanks for your comment.
We are working on mobile version.
What you mean about mix?
Regards
hi, i saw the demo from mobile, the height, seem out of proportion
Some effects may have issue that we fix them on next update.
If you buy our plugin we fix it for you ASAP.
Regards
Hi,
Is this plugin can be mouse over image become grayscale? Thanks
Hi,
No, it need some custom work for it. please send your request to ithemeland.sup724@gmail.com
Regards
Hi, I have sent an email to your mailbox regarding to the image distorted. Do you might to advice ? Actually i have a bit urgent for this. Hopefully you can reply asap. Thanks
We check it.ASAP
Can we trigger JS from an image?
Hi. What you mean about trigger?
A script. Like this: OPEN
ug. I’ll contact you through the email on your contact page.
OK
Regards
