Support for Modal Survey - WordPress Poll, Survey & Quiz Plugin

pantherius

pantherius supports this item

Supported

Popular questions for this item

How to update the plugin?

Updating through FTP

Simply overwrite the plugin files with the new version files via FTP, then deactivate and activate back the plugin.

Updating via the WordPress Installer

Set the ‘Keep Settings’ to ON in the General Settings in the plugin’s admin page. Deactivate and delete the plugin, then install the new version as a new plugin (Add New). With turning on the ‘Keep Settings’ option, the plugin will keep the configuration datas, so you don’t have to set it up again.

Updating via the built-in Manual Plugin Updater

Navigate to the Update section under the Modal Survey admin page, then simply upload the new version ZIP file, then follow the instructions.

What should I do if I get: “The package could not be installed. No valid plugins were found.” error message during the installation?

Please unzip the downloaded file and use the second zip inside the first. (next to the documentation folder)

The survey doesn’t save on the admin.

This issue is related with your server configuration. Please contact with your hosting company and ask them about the mod security settings, that might prevent the admin-ajax.php WordPress admin file to work correctly.

Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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