Support for Modal Survey - WordPress Poll, Survey & Quiz Plugin


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Popular questions for this item

How to update the plugin?

Updating through FTP

Simply overwrite the plugin files with the new version files via FTP, then deactivate and activate back the plugin.

Updating via the WordPress Installer

Set the ‘Keep Settings’ to ON in the General Settings in the plugin’s admin page. Deactivate and delete the plugin, then install the new version as a new plugin (Add New). With turning on the ‘Keep Settings’ option, the plugin will keep the configuration datas, so you don’t have to set it up again.

Updating via the built-in Manual Plugin Updater

Navigate to the Update section under the Modal Survey admin page, then simply upload the new version ZIP file, then follow the instructions.

What should I do if I get: “The package could not be installed. No valid plugins were found.” error message during the installation?

Please unzip the downloaded file and use the second zip inside the first. (next to the documentation folder)

The survey doesn’t save on the admin.

This issue is related with your server configuration. Please contact with your hosting company and ask them about the mod security settings, that might prevent the admin-ajax.php WordPress admin file to work correctly.

How to set custom placeholder color for open text answers?

Add the following lines to the Custom CSS page under the Modal Survey admin navigation menu:

input.open_text_answer::placeholder { /* Chrome, Firefox, Opera, Safari 10.1+ */
    color: #fff;

input.open_text_answer:-ms-input-placeholder { /* Internet Explorer 10-11 */
    color: red;

input.open_text_answer::-ms-input-placeholder { /* Microsoft Edge */
    color: red;

Where the data stored?

All data stored in your website’s database using SQL connection.

How to change the SEND button color of the Participants Form?

Just add the following lines to the Custom CSS page under the Modal Survey admin navigation menu:

a.send-participant-form {
background: #fc0303 !important;
color: #000 !important;

a.send-participant-form:hover {
background: #000 !important;
color: #fff !important;

Replace the HEX color codes to your own.

How to disable the animation completely?

Please set the Animation Time to 0sec, then add the following lines to the Custom CSS under the Modal Survey admin navigation menu:

.survey_answers {
    -webkit-transition: all 0s !important;
    -moz-transition: all 0s !important;
    -o-transition: all 0s !important;
    -ms-transition: all 0s !important;
    transition: all 0s !important;

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Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

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