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Not sure why in your demo example you show a nice clean button, but when you buy and install the plugin you get an ugly old fashioned button with a border around it and no styling capabilities.
I did see in a previous comment from 2 years ago you wrote this reply:
“This would need some custom CSS written.
If you need us to look into this, please open up a ticket in our support center and our team members will be glad to help you with this.”
Why would you show something that is not part of the plugin…. this is false advertising of a product and needs a disclaimer to say if you want it to look like this you will need to change the css….. this is a major oversight on the development side of things and has now cost me time having to write a support ticket and a comment for new users so they don’t waste time trying to fix something that is not a feature of your product.
After all who wants a border on a button that can not be removed without customizing it?
Look forward to you fixing this issue and a reply!
Otherwise it has the potential to be great
the answer I received this morning….
Thanks for writing in!
You can take a test drive to our demos and check the button settings on the Advanced Button page.
test drive:- http://drive.brainstormforce.com/ultimate/start-test-drive/
Hope it helps you.
So I have to buy another plugin so the plugin I bought looks like the demo example correct?
If this is the case, then you are false advertising your pop up plugin, it is crazy that I can style the border on the actual pop up box but have no button options.
It would be like me selling you a car showing you it has wheels and then when you purchased the car it had no wheels on it, and then saying…. ok don’t worry I can sell you some wheels as well….. this is ridiculous! and is an fine example of false representation.
Please advise on how I can make my button like like the example you have shown for the product I have purchased or i will be taking further action with Code Canyon.
I guess there is a little misunderstanding!
We didn’t mean to ask you to purchase another plugin. We just asked you to take a test drive so that you can create a button and make it look like the one in the demos. Actually the Modal Popup plugin is just a single element for WPBakery Page Builder while it is included in the Ultimate Addons package. We just led you to the test drive to try this element.
However, we later found that the border that you are talking about was applied by the theme you are using and we provided you a CSS code to help you with it.
I am sorry if you think we weren’t giving in our best. But we make sure we help all those who approach us.
Hi, when I want to enter the Item-Purchase-Code into the Plugin I’m getting this message: “The purchase key you have entered is for a different product.”
I found my key in downloads->License Key & Purchase Code
Could you please make sure you are following the process mentioned in this article? If this does not help you, I would suggest you to please open up a ticket at our support center, so that we can look into the matter and help you soon.
Hi! I just saw that an update for the plugin is available, but I’m not sure how to install it. Should I delete the plugin and reinstall? If so, will it keep my configurations on the site?
You might have received an update notification in your WordPress backend. However, it has not been approved by Envato yet. Therefore, it won’t be available for download. Once done, you can go ahead updating it by reinstalling the plugin on your website.
If you wish to activate one click updates, i.e. update the plugin through the Updates page in your WordPress backend, you will need to activate the plugin license by going to the Brainstorm tab seen in the WordPress dashboard.
Please feel free to let us know in case you need any further help.
Thanks for the quick response, it’s all set up now. Cheers!
Hello! quick question. I added a modal box on my site, with a Youtube video embed on it, but once the pop up is open, the box height looks much shorter than the video (but width looks good), any idea what could that be? Thanks!
Could you please open up a ticket at our support center, so that a member of our team can take a closer look at what is happening and help you resolve things soon?
Looking forward to hear from you.
I’ve put shortcode of contact form 7 and obtain a form with bad style, see https://prnt.sc/jey3w9 – but the same shortcode of contactform 7 in my contact page have a good style, see https://prnt.sc/jey33w – have you some suggestion ?
Are you able to add the modal pop-ups to navigation bar? So when a user clicks on a tab on the menu it will pop up?
Yes, this is possible with a CSS class.
I’m thinking about purchasing your plugin mentioned above.
Just have a few questions before I do though.
Once I create a button to click, I would like to know if the popup can display content from a category?
Once I have created a category in pages/posts then can I use pagination from inside the popup, to go to the next content page?
So for example, I create a category named Team, and inside Team I have three different pages/posts.
Will I be able to click the next and previous buttons inside the popup?
Thank you for your interest in our plugin!
however, I am sorry to say, but this isn’t possible with the plugin as of now.
Please feel free to let us know in case you have any further queries.
Hi I have a question, I create 3 modal box, but now my client wants that 3 submenu items open every modal box. One menu item one modal box open, it is possible?
Sorry for the delay in responding!
You can do this by using the “Selector” option under Display Modal on dropdown menu. refer to this screenshot. You can then add a unique class name in the field below and use the same class name for the respective menu item.
I hope this helps.
I need to know if your plugin allows copying an existing value or title in a wordpress page, and copy this parameter to form to open in PopUp?
The idea is for your PopUp to store and save the “entry-title” in each form, depending on the page you are on. We always need to know what page you were when you submitted the form to us.
I am sorry, but this is not possible at the moment.
Please feel free to let us know in case you need help with anything else.
let’s imagine that we have the same form on several pages. every page has a url. is it possible to receive in email, which was the url where the user sent the form?
Yup, I understand. But this is not possible with this plugin at the moment.
You could instead try using Convert Plus a popup plugin made by us that will help you track the page URL a form is submitted from. However, it will store the URL in the third party software you integrate the plugin with.
Presale Question: I need to add a popup videos (vimeo) to several single-images in WP bakery page. I can do this with your plugin though “extra-class” field?
Well, yes, this is certainly possible!
You can get in touch with us for further assistance.
I purchased a a license for this plugin and installed it on a development site (and activated the license). I have moved the site over to my client’s server now and deactivated (and deleted) it on my development site, but I still can’t activate the license on the new site. When I try with the purchase code it says it’s for the wrong product and when I try via the Envato API, it says that the license is already activated on another site of mine (for which I purchased a license separately – I have three licenses).
Please could you let me know how to rectify this so I can activate the license I have purchased on the site?
Could you please open up a ticket at our support center and share the respective purchase key with the previous site URL and the current URL in the message body? We’ll take a look and help.
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