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262 comments found.

Not sure why in your demo example you show a nice clean button, but when you buy and install the plugin you get an ugly old fashioned button with a border around it and no styling capabilities.

I did see in a previous comment from 2 years ago you wrote this reply:

“This would need some custom CSS written.

If you need us to look into this, please open up a ticket in our support center and our team members will be glad to help you with this.”

Why would you show something that is not part of the plugin…. this is false advertising of a product and needs a disclaimer to say if you want it to look like this you will need to change the css….. this is a major oversight on the development side of things and has now cost me time having to write a support ticket and a comment for new users so they don’t waste time trying to fix something that is not a feature of your product.

After all who wants a border on a button that can not be removed without customizing it?

Look forward to you fixing this issue and a reply!

Otherwise it has the potential to be great ;)

the answer I received this morning….

Thanks for writing in!

You can take a test drive to our demos and check the button settings on the Advanced Button page. test drive:-

Hope it helps you.

Regards, Uttam

My answer….

So I have to buy another plugin so the plugin I bought looks like the demo example correct?

If this is the case, then you are false advertising your pop up plugin, it is crazy that I can style the border on the actual pop up box but have no button options.

It would be like me selling you a car showing you it has wheels and then when you purchased the car it had no wheels on it, and then saying…. ok don’t worry I can sell you some wheels as well….. this is ridiculous! and is an fine example of false representation.

Please advise on how I can make my button like like the example you have shown for the product I have purchased or i will be taking further action with Code Canyon.


elvinag Author Team


I guess there is a little misunderstanding!

We didn’t mean to ask you to purchase another plugin. We just asked you to take a test drive so that you can create a button and make it look like the one in the demos. Actually the Modal Popup plugin is just a single element for WPBakery Page Builder while it is included in the Ultimate Addons package. We just led you to the test drive to try this element.

However, we later found that the border that you are talking about was applied by the theme you are using and we provided you a CSS code to help you with it.

I am sorry if you think we weren’t giving in our best. But we make sure we help all those who approach us. :)




gofoxbox Purchased

Hi, when I want to enter the Item-Purchase-Code into the Plugin I’m getting this message: “The purchase key you have entered is for a different product.”

I found my key in downloads->License Key & Purchase Code


elvinag Author Team


Could you please make sure you are following the process mentioned in this article? If this does not help you, I would suggest you to please open up a ticket at our support center, so that we can look into the matter and help you soon. :)