When is the fix expected for mobile devices? This plugin isn’t usable for me unless it will work on smart phones.
Can you tell us for which browser you are getting error on mobile phones. We have tested it on chrome and its working over all devices.
Hello I’m using safari on an iPhone. You can see the button I have a modal linked to here: http://sellingbygiving.com/ at the very bottom of the page the “Join the Movement” button. I tap on it and nothing happens.
Just tested on iPhone on Chrome. Also not working.
We are looking into the issue and would get back soon.
We checked your site completely and it seems like there is some jquery conflict due to which it isn’t working correctly. Can you please create a login for us and send it to firstname.lastname@example.org
I, too, cannot get this to work on mobile. Please help!
Sorry for the issue. But can you tell us for which browser and device you are getting this error. Because we had tested it on chrome and many mobile devices but did not got any issue.
Hello. I have a grid of button modals set up. When I click on a button, the background scrolls up. Is there a way to prevent this from happening? You can see the page I am referring to here: http://www.haggai-institute.com/testv2/
Thank you for your help!
Also, it’s not working on mobile as well.
We are checking the issue and let you know once its fixed.
Thank you, I look forward to hearing back.
For mobile device as you said its not working. Can you check our demo is working or not http://demo.magnigenie.com/cornerstone-addons/modal-box/ ? You can check our demo and its working without any issue.
Hey, I would like to put a Modal button for a pop up that is a contact form in the header using CornerStone. How would i accomplish this?
You can simply add your button to header and an id to the button. On the modal box select element trigger and add the element identifier as
Let us know if this works for you.
Thanks, it works for html content pop ups. But, not for External web page(iframe)?
Can you send me your website url and I will have a look.
It works when its a button and not an element click? Can i email it to you instead?
yes, send to email@example.com
modal pop up doesn’t work when menu is mobile view when element click is set to a menu button but works when menu is in normal view. Also, no response has been made to email sent.
Sorry for the issue but can you tell us where you are testing the modal box in mobile view and in which browser?
chrome and screen width less then 735px
We have tested the plugin with that screen size and chrome browser. its working fine. You can test our demo site in that screen size.
when its a button in header menu ? and menu become mobile view ?
Can I email you the website so you can see what I’m talking about?
Please share your website url so that we can check it.
sent per email
I checked your site and it seems like the id for the get_started button exists 2 times on the site. Can you change the id to class and # to .
Also I checked that you are using gravity form. Just enable the ajax mode for the gravity form so that it would function better on the popup.
I have made a modal box with a button to open an iframe but my iframe content is entirely black (and not the site it is supposed to be). Can you let me know what I can do? Tx.
Can you please share your website url ?
sent per mail.
Hi, when trying to use “element click” as trigger i get this warning “Notice: Undefined variable: shortcode in /var/www/vhosts/xxxxxxx/httpdocs/wp-content/plugins/modalbox-for-cornerstone/includes/mg-modalbox-element/shortcode.php on line 174” . It still works but displays this error on the space where the modalbox is in Cornerstone.
Seems like an issue. Thanks for sharing, we will get it rectified and send you update about the plugin.
Hi Magnigenie, any word on timing for the update?
We are working on the issue and will let us know once its fixed.
hi- i purchased your item only to realize that it only works with your visual builder. So unfortunately I can’t use it. I’m wondering if you could please process a refund. Thank you.
Okay, Please apply for a refund and we will approve it. But before that if you could add a review that would be great.
I was hoping for a little modal help. I added a modal window to trigger on page load, which is working properly, but I only see an option for the X to trigger the window close.
Is it possible for me to add a button, via shortcode (or custom code), at the bottom of the modal window that will trigger the close?
Can you please reply from the account you purchased the plugin ?
Thanks for the quick reply. I’ve taken over support of the site from the original developer and do not have that info. I can reach out to them to see if they will provide that to me. Failing that, I suppose I will just have to purchase a new license for my customer in order to get my question answered.
Hi, I have received the original purchase code. Can you let me know how to privately get that to you so that I may receive support?
send it to firstname.lastname@example.org
It’s been sent. Thanks in advance for your help.
Hi, any updates on this request?
Hello, Like many other users on here I am unable to get this to work on Mobile devices. It does not matter what phone or browser they are all the same.
When will you release an update with a fix?
We just tested it on 2 different Android phones and it worked fine. Please help us to understand what exactly is not working for mobiles? Also let us know your website url and we will do a test there and see what’s the issue.
When you tap the button to open the popup nothing happens. I have even added a line to log to console when it is tapped – works perfect on desktop browser but on mobile nothing happens. Just jumps to top of screen – which means its just using the href # and ignoring any modal functionality on tap.
Tried on Chrome 53 on Android – http://101securitysystems.roobixdev.net.au/alarm-systems/ – the 3 “More Info” buttons
We just made a test on the url you sent. For one phone it worked fine and for another it does what you have mentioned.
Here is the screenshot from the phone it worked fine and for the other one we are checking why it doesn’t work and would provide an update in 1-2 days.
Great thanks for that – what browser and android version did it work on?
Android 5.0.2 Chrome 52
Hello, is there any update on this fix?
Can you please test it on our demo ?
It works correctly on the demo
Would you be able to send your website login ? We would have a look and see what’s problem.
The video is full width no matter what settings I put in the modal width or height.
I tried 800 or 800px and it goes full screen width
Can you share your website url. So that we can check the issue.
Hey, I’m having a bit of trouble with iOS support, the modals won’t open on iPhone devices. The site is live at http://www.australianunity.com.au/reconciliation
Can you check our demo on your device and let us know whether you are getting the same issue or not.
Hello. I am using a few pop-ups in a row but every time I click on a pop-up the main page in the background move up by 30px or so. How do I get it to not move the background page? Thank you.
Can you share your website url so that we can check what exactly the issue is?
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