Discussion on MinervaKB Knowledge Base for WordPress with Analytics

KonstruktStudio

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196 comments found.

Prooyo

Prooyo Purchased

hi..can you help me to fix scrollspy for table content? it doesn’t work on my template.

Thanks

Great, glad to hear it worked!

Prooyo

Prooyo Purchased

hi again, i wonder where is the setting for using available page as a topic page?

Hi, there is no such setting currently, topic page is custom taxonomy archive template with our custom markup.

Hi there… On Home page: Layout settings screen, if we select “Let me select home page sections” and structure the page “FAQ” > “Search” > “Topics,” the KB homepage breaks (blank white page). Any advice?

You can send me the message via contact form on my Envato profile.

Done! Replied to your message.

Done the fixes.

Is there a way to globally turn off the endless custom CSS that the plugin uses and resort to the theme’s default CSS when available?

Hello, you mean you want to unload plugin CSS completely? Or some specific styles?

Honestly, not sure. There’s a lot of CSS that you apply for styling of fonts that we’d want to use the defaults from our theme. Inspecting line-by-line is time consuming and when we are finding the right class, we’re forced to use a lot of ”!importants” when placing our changes in our child-theme stylesheet.

Try to disable typography settings in MinervaKB settings, that will disable some styles.

solybarr

solybarr Purchased

Hello, I bought the plugin, I unzipped the file which has the documentation but it doesnt have the plugin zipped, just a php file minervakb.php and a lib folder. should I just use the zipped file? (with the documentation in there?). THanks for any help. Im eager to start working with the plugin

Hello, from your description it sounds like you have unzipped the plugin archive, so you can use that zip and try to install it via Plugins page. Let me know if that worked.

solybarr

solybarr Purchased

Yes, thank you!

Sure, no problem!)

Sent you PM with more issues. Can you take a look?

Hello, already answered)

rtysmith

rtysmith Purchased

How do I reset viewed stats?

Hi, we plan this feature for the next version.

Trendsin

Trendsin Purchased

Hello,

I wish if you’ll include question answer or a clean forum with this plugin.

Thanks

Hello, I see, we will investigate this. Currently we’re working on Visual Composer integration, after that we maybe will add tickets or attachments, not sure yet. After that we’ll be able to investigate and maybe add forum. By the way, is there a reason you do not use bbpress, doesn’t it have all these features?

Trendsin

Trendsin Purchased

Hello,

I’m not using bbPress because it doesn’t look good ;) pretty basic when it comes to design and we need to hire a freelancer to fix the UI

nothing special though as bbPress covers all the features but you need to keep adding addons to make bbPress work

Ok, thanks for clarifying this.

Hi!

I was wondering if it’s possible to change topic icons/images into a box background like this link: http://www.coca-colajourney.com.au/faq ? If so, how do I do this?

Thank you! You’ve made an amazing plugin!

Hello, thank you! Currently this is not available, but it is a good suggestion. I will add it to our schedule.

dclune

dclune Purchased

Hi,

How can I disable a KB Article automatically displaying the first image of the KB topic as a featured image?

Hello, I don’t think we’ve seen this behavior before. We use article featured image, when available: http://prntscr.com/gmw68m Are you using plugin or theme template for articles?

dclune

dclune Purchased

Howdy, we are using the Plugin Template: https://prnt.sc/gn9gzs

What seems to be happening is that the first image in the body of the KB is auto adding itself as a featured image to the top, which I don’t want anything.

Example: https://prnt.sc/gn9lfo No Featured Image Set: https://prnt.sc/gn9lpy

Any suggestions would be great.

This is really strange, I couldn’t reproduce it locally and on main demo the featured image is not added as well, for example here, there are images in content: https://www.minerva-kb.com/kb/installing-knowledge-base/ My best guess would be that some plugin adds it dynamically. If you could provide some user for me to check, maybe I’d be able to investigate this.

webauthor

webauthor Purchased

I just wanted to say how impressed I am with your plugin. I know most people take things for granted but trust me, I see the forethought and detail on the back end. It’s rare that you come across such a detailed and well thought out plugin without bugs. If there are any, I’ve yet to find them.

You did a wonderful job. If I were Zenddesk or HelpScout, I’d be freaking out. There is nothing like being self hosted and you gave us the plugin to make it happen.

Again – well done! Pat yourself on the back.

Is there anyway I can reach you privately or would you send me a private email?

Thanks!

Hello, thanks a lot for the kind words! We indeed try our best to keep the code clean, otherwise things would become messy really quickly. Sure, it takes more time, but it’s better to add features slowly and not abandon a project after a year) As for message, you can use contact form on my profile. Thanks again)

cdixonsu

cdixonsu Purchased

Hello. When I search, the live search shows results from the knowledgebase but if I press enter, it goes to a search results page and doesn’t show any of the results from the knowledgebase. How can I fix this?

Hello, we cannot reproduce this locally, can you please send me a link to your page? Thank you.

cdixonsu

cdixonsu Purchased

How do I do that in private?

You can use the contact form on my profile.

Hi! Now I use a WP with Pages for all webpages and with Posts for all /blog posts, all in the same database/WP. Is it possible to use your plugin in this condition? Something like www.domain.com/knowledgebase and for every faq a Page? If I use Posts I think will appear all in /blog Thank you!

Hello, our on articles use a custom post type functionality of WP. This means articles are not mixed with standard blog posts or pages, and they have their own url prefix, kb/ by default. You can check the typical url structure on our demo site. Is this what you were interested in?

Hello, I installed the minerva KB plugin but I’m having problems creating the home page. I have the “Polylang” multilingual plugin and your plugin doesn’t recognize multilingual. I tried creating a “help” page and adding minerva with your “page-builder” but when I go to /help it redirects me to my home page.

Hello, we recently added full WPML support for MinervaKB, you can check the demo here: http://ml.minerva-kb.com As for Polylang, we have not yet tested Minerva for compatibility with it. Does it create separate pages for translated content, like WPML? If yes, then pages should work correctly, either made via shortcodes or made with page builder. Home page made with settings will not work. Do you have some online site where we can check your setup? Thank you.

webauthor

webauthor Purchased

I’m having an issue creating a Numbered List within KB Article. I can create a numbered list on a regular page or post, but when copying and pasting the same code to a KB Article, I lose my list. It’s as if all the code is being stripped out. Things like bold and font size work ok, but not numbered lists. Could you please check on your end to see if you have the same issue?

Here is a KB Screen Cap: https://gyazo.com/9444061c958e563cf10058d112acdc35 Here is a regular page with same code: https://gyazo.com/fa4b5cfe586e68e6633eab6349b9b142

Thanks

I just wanted to say thanks. I’m using a Genesis Framework Child theme. I tried adding this code you sent me to my Simple Custom CSS plugin and it didn’t work. I then added it to the CSS section within your plugin under Setting – General and it worked beautifully. This is the code just in case someone else has the same issue. I hope I can post code on these comments..

/* Adding OL Lists to Minerva KB /

.mkb-article-text ol li { list-style-type: decimal; }

.mkb-article-text ul li { list-style-type: disc; }

.mkb-article-text ul, .mkb-article-text ol { margin: 1em 0 1em 1em; }

/ End Adding OL Lists to Minerva KB */

Again – thanks for the quick response. You guys are amazing.

Great, you are welcome!)

y2k

y2k Purchased

Send you PM. Can you please reply my question?

Hello, replied to your email.

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