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I’ve set up the Settings, but when I save I’m not seeing the changes take place on the site when I refresh. I’m clearing my cache too.
Hello, are settings updated in dasboard when you refresh settings page?
They were not yesterday, so we made update today .
Now the setting are saved but changes are not reflected on site.
That’s strange. This affects all settings, or some specific tab?
OK i checked again and the settings revereted back to default so now it does not get even saved.
That’s not good, I cannot reproduce it on our test environments or demo site, the settings get saved. I assume this can be related to some limiting php configuration settings, like max request size or max post variables. We definitely need to reproduce and fix it to prevent this problem in the future, but right now unfortunately we’re out of office, so I’ll be able to investigate and fix this issue only on Monday or Tuesday. I’m really sorry for the inconvenience.
I’ve tried again to reproduce the error, but could not. Also, I checked the settings save request again, and it’s unlikely that it can hit any of php default limits. My best guess would be this is somehow related to security tokens, maybe some plugin setting security token to be valid for short amount of time, but need to reproduce it to be sure. Can you provide some test user for me to investigate the issue? You can send it via contact form on my profile.
How to disable the tag based archive in your plugin? we don’t want to show tags based archive, only topic based is enough, because tags are getting indexed and effecting page rank.
Hi there, there’s no option for that, but I can add it in 1.3.7.
Please do, Because there’s no need for tag based archive
Sure, no problem.
It seems your plugin doesn’t support “Google Adsense Ads”, I tried with various plugin and “Google Adsense Ads” aren’t working in ” FAQ Articles”
Do you’ve any idea about this issue ? or is it working fine on your end.
Let me know asap.
Hello, how are you trying to add the ad?
I’ve tried with Better Ads Plugin, Which literally takes the “google adsense code as it is and then you can define the location where you want to display the ads”
I tried the same with WP Quads, and same results.
Is there any other option left ? for sure no one wants to edit all the articles and add custom code in each post to display google ads.
Have you tried the extra HTML field in Settings – Articles?
Extra html field ? I guess HTML field can’t handle “Google Adsense Script”, and that html field is for bottom of the article, isn’t it ?
Just updated the plugin and the whole website is messed up, kb homepage disappeared and the new options are way to confusing.
I’m sending you my website url, please look at it.
In previous versions, child categories were available under parent category on homepage, & in this update, parent categories are empty ? why so ?
You’ve changed the whole system the way box layout works and now it’s fucking confusing
So I finally, managed to configure the homepage, but the way categories are behaving in box layout is totally uncalled for
Now parents category don’t show the nested child category after clicking the parent category box.
Fix This asap.
Hello, we did not change nested categories or categories much in 1.3.7, we just added a switch to show/hide articles from nested categories in current category (this setting: http://prntscr.com/emsnhk ). This can be some bug, but it’s strange, since we never release a version without updating our main demo first, which works they same way as before. Only issue I see right now is boxes on home page do not show number of articles. As for the ad, you can use action, like so add_action(‘minerva_single_entry_footer_meta’, ‘your_extra_html_function_name’, 500);
Add it anywhere in your theme, and it will call your function at the bottom of article template.
Also, replied to your email message.
After spending few hours I’ve managed to get everything back to work.
1. Yeah, Article count is zero.
2. I’ll manage the ads for time being, but the solution you’re providing isn’t the best one, because the best Ad Placement is at the top of the article.
3. You’ve added some extra styling to the plugin, like container width and sidebar padding and sidebar padding color, and I’m going through hard time to fix that to match my theme style.
1. Will investigate this.
2. That’s only an example, there are many actions in template, look inside lib/templates/single.php and pick any other action, like minerva_single_text_before to but it right before text.
3. Sorry about that. Those settings were meant to help you. Now you can set container width and content/sidebar proportions, is this causing some problems? Also, sidebar background color can be removed, if you need it to. Just use Clear button. And you can disable widget styling completely, there’s a switch for that.
Thanks for quick response.
2. i’ll try that but i’m not pro in code so if you’ll prepare that code
2.a just above the content, just after the tittle and first paragraph.
2.b just after the content, after the last paragraph.
3. I know these settings are meant to help end user, but theme is designed in a different way moreover we have customized a bit, so there’s a lot of custom code with padding and margins.
Users don’t like different type of pages when moving from 1 page to other, so i’ll use the theme template instead of Plugin template for topic, though I love your topic template but the new styling is messin up around.
Good luck for sales and keep up the good work. Cheers
Ok) Sent you the email with code for adsense.
As for settings, yes, I see, than can override your styles if you made customization. I’m not sure if there’s a way around this.
Thanks for quick response and for top notch support
Hello, sure, no problem)
This comment is currently being reviewed.
Hello, will be back in office tomorrow morning and will start investigating reported issues asap. Thanks for reporting and for your patience.
Hello again. Not sure what happened to your comment, I still have the text in email, though. Regarding template parts missing on articles – this is due to using theme template for articles. You can switch to Plugin template in settings, then you should be able to see breadcrumbs and all the other parts in place. Currently using theme templates is more of a experimental theme compatibility feature, than a proper way of displaying KB content, since we cannot fully control the way theme renders content in its templates.
As for heart at the top of the page, it comes from theme also, http://prntscr.com/ee9g06 Let me know if you have any more questions.
Perfect that solves it all. Thank you for the quick response
Hello, before the new update, you helped me fixed the styling on your plugin. There were some issues between my theme and your plugin. The update, however, caused those issues to return. Do you have any suggestions as to how I can fix this?
Hi, Mike. I cannot find any emails with css, have you always used one email address or different?
I sent you another email in regard to this issue.
Thank you, the issue was browser caching. I have one last question about the recent update. You included some functionality for pagination, but how do I enable an article to have the pagination buttons?
Great) About pagination, it was regarding topics and search results pagination, paging for articles is no yet implemented.
Ok. I misread your patch notes. Do you have a time frame when this might be available?
I would say 2 weeks, if everything goes according to plans.
Hello, I need to know it KB articles & categories are created from usual WP Posts & categories? Thanks!
Hello, no, we use custom post type and custom taxonomies.
Hi, is there a shortcode that I can use to integrate the Search bar + Categories on a Page?
Hi, yes, there are shortcodes for search and categories.
I would like to ask for a refund. Yesterday I purchased your software, but I was under the impression that I was purchasing a knowledge base theme and what I actually got was a plug-in that I can make no use of.
Please refund my payment and cancel my license.
Sorry to hear you have problems using our plugin. For your information, all the features we advertise are done in plugin, so you can use any free WordPress theme and achieve similar results to our demo pages.
If you want a refund anyway, you need to contact Envato or search in their documentation. I’m pretty sure refund process is initiated by customer, because I don’t have refund-related buttons or links in dashboard. One possible problem I see is that it seems the Envato refund rules don’t apply to your case, you can read here: https://themeforest.net/page/customer_refund_policy They allow refund when item is wrongly advertised or broken, or no support provided. Please, refer to Envato refund documentation, as I’m not experienced in this, I never performed a refund.
Thank you for your reply. It is clearly my fault, but since I won’t be using the product I think it’s fair to get my money back. I will contact Envato as you suggested. Good luck!
Hi, i order your plugin today, i do the install instructions but the test website allways show the normal home pagel, no the plugin/theme one, no search bar..
i install a new wordpress
remove the default first post and default page
install the plugin
create a test page
set the setting->homepage in the kb setting the the page.
add one topic, add one article
but the wordpress looks normal… a empty wordpress.
did can you helpme ? thanks!!!
Hello, sure, you can send me the link to your site via contact form in my profile.
Fixed it, fix will also be in 1.3.8.
Hey loving your plugin. Is there anyway to add a custom post template for the knowledge base posts
If you only need to add some sections to existing template, you can use actions for adding extra markup and custom CSS code. If you need to make it completely different, you can copy single.php template from plugin into minerva-kb directory inside your theme and it will override the plugin template. The first option is better probably, as it should be more compatible with future updates.
Hi, I’m very interested in your Knowledge Base Plugin, do you intend to add WPML compatibility in the future?
We have not tested it with WPML yet, but it has no hardcoded strings, all text is added as per WordPress localization guidelines, and as far as I know that’s for basic WPML to work. We’ll of course make some extensive compatibility test in the future, maybe 1-2 versions from now. Also, we have all the client-side strings availabple to modify in plugin settings, so if you only need to translate it, you don’t need WPML. It is already used in many different languages.
Could you please advise on what these issues could be related to. As well as this, the sidebar does not seem to function on any post/page or article. Could you please explain the functionality of the sidebar, and what data it uses to display information to the user.
Hello, do you have some user for me to check this issue? Because our demo is updated to 1.3.7 and we don’t have such problems. As for sidebars, there sidebars for each template – for topics, articles, home pages, etc.
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