Discussion on MinervaKB Knowledge Base for WordPress with Analytics

KonstruktStudio

KonstruktStudio supports this item

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52 comments found.

I’ve set up the Settings, but when I save I’m not seeing the changes take place on the site when I refresh. I’m clearing my cache too.

OK i checked again and the settings revereted back to default so now it does not get even saved.

That’s not good, I cannot reproduce it on our test environments or demo site, the settings get saved. I assume this can be related to some limiting php configuration settings, like max request size or max post variables. We definitely need to reproduce and fix it to prevent this problem in the future, but right now unfortunately we’re out of office, so I’ll be able to investigate and fix this issue only on Monday or Tuesday. I’m really sorry for the inconvenience.

Hello again.

I’ve tried again to reproduce the error, but could not. Also, I checked the settings save request again, and it’s unlikely that it can hit any of php default limits. My best guess would be this is somehow related to security tokens, maybe some plugin setting security token to be valid for short amount of time, but need to reproduce it to be sure. Can you provide some test user for me to investigate the issue? You can send it via contact form on my profile.

Thank you.

Trendsin

Trendsin Purchased

Hello,

How to disable the tag based archive in your plugin? we don’t want to show tags based archive, only topic based is enough, because tags are getting indexed and effecting page rank.

Thanks

Ok) Sent you the email with code for adsense. As for settings, yes, I see, than can override your styles if you made customization. I’m not sure if there’s a way around this.

Trendsin

Trendsin Purchased

Hello,

Thanks for quick response and for top notch support :)

Cheers

Hello, sure, no problem)

spik3333

spik3333 Purchased

This comment is currently being reviewed.

Hello again. Not sure what happened to your comment, I still have the text in email, though. Regarding template parts missing on articles – this is due to using theme template for articles. You can switch to Plugin template in settings, then you should be able to see breadcrumbs and all the other parts in place. Currently using theme templates is more of a experimental theme compatibility feature, than a proper way of displaying KB content, since we cannot fully control the way theme renders content in its templates. As for heart at the top of the page, it comes from theme also, http://prntscr.com/ee9g06 Let me know if you have any more questions.

spik3333

spik3333 Purchased

Perfect that solves it all. Thank you for the quick response

spik3333

spik3333 Purchased

This comment is currently being reviewed.

Replied above.

Hello, before the new update, you helped me fixed the styling on your plugin. There were some issues between my theme and your plugin. The update, however, caused those issues to return. Do you have any suggestions as to how I can fix this?

Great) About pagination, it was regarding topics and search results pagination, paging for articles is no yet implemented.

Ok. I misread your patch notes. Do you have a time frame when this might be available?

I would say 2 weeks, if everything goes according to plans.

Hello, I need to know it KB articles & categories are created from usual WP Posts & categories? Thanks!

Hello, no, we use custom post type and custom taxonomies.

Hi, is there a shortcode that I can use to integrate the Search bar + Categories on a Page?

Hi, yes, there are shortcodes for search and categories.

Hello,

I would like to ask for a refund. Yesterday I purchased your software, but I was under the impression that I was purchasing a knowledge base theme and what I actually got was a plug-in that I can make no use of.

Please refund my payment and cancel my license.

Thank you.

Best regards, Dimitar

Hello Dimitar. Sorry to hear you have problems using our plugin. For your information, all the features we advertise are done in plugin, so you can use any free WordPress theme and achieve similar results to our demo pages. If you want a refund anyway, you need to contact Envato or search in their documentation. I’m pretty sure refund process is initiated by customer, because I don’t have refund-related buttons or links in dashboard. One possible problem I see is that it seems the Envato refund rules don’t apply to your case, you can read here: https://themeforest.net/page/customer_refund_policy They allow refund when item is wrongly advertised or broken, or no support provided. Please, refer to Envato refund documentation, as I’m not experienced in this, I never performed a refund.

Thank you for your reply. It is clearly my fault, but since I won’t be using the product I think it’s fair to get my money back. I will contact Envato as you suggested. Good luck!

Sure, no problem.

srpompon

srpompon Purchased

Hi, i order your plugin today, i do the install instructions but the test website allways show the normal home pagel, no the plugin/theme one, no search bar..

i install a new wordpress remove the default first post and default page install the plugin activate create a test page set the setting->homepage in the kb setting the the page. add one topic, add one article but the wordpress looks normal… a empty wordpress.

did can you helpme ? thanks!!!

Ivan

Hello, sure, you can send me the link to your site via contact form in my profile.

Fixed it, fix will also be in 1.3.8.

sass321

sass321 Purchased

Hey loving your plugin. Is there anyway to add a custom post template for the knowledge base posts :)

Thanks Sarah

Hi, Sarah! If you only need to add some sections to existing template, you can use actions for adding extra markup and custom CSS code. If you need to make it completely different, you can copy single.php template from plugin into minerva-kb directory inside your theme and it will override the plugin template. The first option is better probably, as it should be more compatible with future updates.

Hi, I’m very interested in your Knowledge Base Plugin, do you intend to add WPML compatibility in the future?

Hi, We have not tested it with WPML yet, but it has no hardcoded strings, all text is added as per WordPress localization guidelines, and as far as I know that’s for basic WPML to work. We’ll of course make some extensive compatibility test in the future, maybe 1-2 versions from now. Also, we have all the client-side strings availabple to modify in plugin settings, so if you only need to translate it, you don’t need WPML. It is already used in many different languages.

embeduk

embeduk Purchased

Hi,

I am experiencing the following problems:
  • Unable to use images as topic icons
  • Unable to rearrange the order of topics on the homepage
  • Unable to change homepage layout (box / list)

Could you please advise on what these issues could be related to. As well as this, the sidebar does not seem to function on any post/page or article. Could you please explain the functionality of the sidebar, and what data it uses to display information to the user.

Thanks

Hello, do you have some user for me to check this issue? Because our demo is updated to 1.3.7 and we don’t have such problems. As for sidebars, there sidebars for each template – for topics, articles, home pages, etc.

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