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Hello, in this applicationwe cant edit the replies or tickets?
You may not edit your tickets or replies, as this would make them not coincide with the emails sent.
¿Se puede instalar con PHP 5.5.23, MySQL 5.X?
¿es una aplicación independiente o se tiene que instalar con Joomla u otra aplicación?
Si, se puede instalar con PHP 5.5.x y MySQL 5.x
Es una aplicación PHP nativa, no necesita de ninguna otra aplicación.
Gracias por responder…
¿Dónde descargo ó veo el instructivo de instalación?
La documentaciòn se encuentra junto con el producto y puede verla al descargar el producto luego de la compra. La instalaciòn es muy sencilla: sólo crear una base de datos, subir los archivos por FTP y ejecutar /install.php
La documentaciòn se encuentra junto con el producto y puede verla al descargar el producto luego de la compra.
La instalaciòn es muy sencilla: sólo crear una base de datos, subir los archivos por FTP y ejecutar /install.php
- ¿La licencia es de por vida?
- ¿solo hago un solo pago?
- ¿Las actualizaciones están incluidas o hay que pagar por ellas?
- El programa es mío o solo es rentado?
Nosotros no vendemos el programa, lo vende Envato a través de su sitio codecanyon.net
Por favor lea la licencia en este sitio.
When client opens a new ticket, is an operator within the chosen department automatically assigned or does the entire department get assigned. My sales team works on commission so if they can all view and reply to a ticket that can make for a very bad user experience.
The entire department get assigned
I sent you a message.
Hi, Thanks for the nice script. We are happy till now, but may be we are missing something from this script, like user profile picture. Is it possible to add user profile picture or import from Gravatar.
You have not bought the script. Where did he get it?
Salve, la parte degli Annunci in Italiano non funziona.
Se cerco di inserire un Annuncio, mi ricarica la pagina in bianco, mentre in Inglese Funziona tutto
Si noti che è necessario inserire gli annunci in italiano precedenza cambiare la lingua da italiano.
Se i problemi persistono, aprire un ticket di supporto http://support.factorsoft.org meglio in dettaglio il problema.
hi i have a couple of problems, 1. when someone submits a ticket that get an email but we don.t to let us know there is on, 2 when i reply to a ticket it always says “not read by client” even if they have. any ideas?
1) You can edit the templates from Support> Email templates.
2) The customer must read the ticket from the system. Perhaps the client only read the email, without entering see the ticket.
1. The emails send to client, but not to any department to notify us that a ticket has been created or responded to
2. the Not read by client does not disappear even if the client goes in and reads it in the system.
i have tested it and these two things do not work.
1) when a customer open or answer a ticket, an email sent to the department.
2) Yes, the ticket is marked as read.
We use the same script for support, and runs smoothly.
Please open a support ticket in www.factorysoft.org and send data of access to Metro HelpDesk.
I need to make 5 emails in 1 department, how to make it?
Each department can have a unique email address.
Have all the bugs been worked out, I see there hasn’t been an update in a while. I’d to buy it but there are many complaints.
The script does not have any known bug.
hello tell me where and password.
I want to install on my localhost
Could you explain better your question?
I want to install support tickets on my computer in my localhost tells me how the password. So I can make installation on my computer. Thank you
Asks the password for the database that you must create before.
Question pre-sale the manual add video?
Perdon he visto que responden en español, sere mas especifico ya que no hablo ingles, la consulta puntual es si cuando se arman manuales se pueden utilizar videos para insertarlos dentro del manual y si estos se pueden reproducir en consecuencia al visualizar el manual o pagina determinada en algun capitulo o pagina especifica…. gracias quedo a la espera
Hola: Sí, puedes insertar videos dentro de las páginas de los manuales.
Puedes usar la demo para realizar pruebas.
I need to know before I buy this script that whether your system support envato license verification?
Also does it support live chat?
This script already support envato license verification.
Not support live chat
do you support php 7.0 ?
I have not tried the script in PHP 7
Should config.php be empty? my installation isn’t working it says MySQL not available
Yes, the config.php file must be empty before running install.php
We have purchased the system. Please note that piping email is not working
It is working properly. If you have any problem please open a support ticket in www.factorysoft.org
We added the department with email. But the system is not able to extract mail from our email ID
Note that only extracts unread emails.
even we send new mails, which is not even showing up on the support system
our emails are hosted on zohomails
Please open a support ticket in www.factorysoft.org
We already opened a ticket
There is no ticket opened by you.
We have opened the ticket. Please check
Yes, we see that you just opened a ticket.
Can we have multiple email piping. As in if a person sends email to email@example.com then it gets assigned to this department and if it sends email to firstname.lastname@example.org then it gets assigned to different department?
Does the system have an autoresponder? So when emails come in to the support desk it responds with an email back letting them know that the system received the request?
Thanks for the info
Picked the product up but can’t get it installed…The extension mbstring is not installed in your server…but it is installed and verified by support …so not sure what next to try?
What URL you installed the script?
Sent you an email.
Looks like my hosts support found the issue: this may resolve the issue. Previously, mbstring was installed however mbregex is not which may have not been explicitly distinguished from mbstring in the requirements. it shows all ok’s on the install screen now so will see if it runs.
Now another issue…server got updated to PHP7 now the login screen is blank white? What needs to be done..should I reinstall it?
Metro Help Desk is NOT compatible with PHP 7
Software Version PHP 5.3, PHP 5.4, MySQL 4.x, MySQL 5.x
Bummer….cant use it then….will watch in the future to see if it supports php7 to try it again.
We update to PHP 7 soon.
Thanks so much for all your help.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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