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Hello, I have a URL where I am temporarily developing the site. Can I activate the license at the temporary URL and then activate it at the final one?
sure! You can have a 6-months staging activation token
Filter function can not be found
Hi, I have just installed the trial version prior to buy it.
I manage to understand the plugin but what I couldn’t find was the filter function. Where can I activate it so that it shows it on top of my grid?
please check the documentation: https://doc.lcweb.it/media_grid/#shortcode
It’s a shortcode (or builder block) parameter
great, thank you for your quick response. I have something else before buying, I just added the (Overlay Manager – Media Grid add-on) and want to test the layout with the text and button “more details” underneath the image. I am speaking of the variant as shown on your site here lower right: https://lcweb.it/media-grid/overlay-manager-addon—> where can I do that? thx in advance for your help.
As first be sure to have enabled the “text under images” option when you insert the grid in the page.
Then create an overlay importing these data: https://pastebin.com/6KFajPYS
great, thx, works so far, but how can I add this effect to my existing items? The import worked. I have enabled “text under images” while inserting the grid. Still not showing text and button. Where do I have to add the information for the text and the button? Sorry for asking so much .
It’s all about the overlay configuration. Then you have to apply the overlay to the grid when you insert it in the page
great, it worked, thx for the perfect support so far. regards
Great! I’m looking forward your purchase now
great, I have purchased the bundle right now. May it be that I can’t activate it since I have not installed the bundle but instead the grid stand alone and the overlay manager add on? I have added a new token via backend by copy pasting the Item Purchase Code. Or isn’t that the token? thx for helping me out.
There is no difference in having the bundle or single plugins. You have to activate the bundle though, registering the license here: https://lcweb.dikelicensing.com/
thx, I have now activated the bundle through your website. But since I have already installed the 3 plugins individually but not the bundle, it is not possible to install the bundle on top of that, right? So that’s why I can’t activate the plugins with the token. Error message: Token not linked to this product. -> thx for your help and sorry :(
You first have to delete the single products (don’t worry nothing will be lost) and enable/activate the bundle
Great it worked and now I will be quiet. Big up for your great support, It all worked like a charm, happy day!
Hi, have som pre sale questions, 1. Is it compatible with Elementor, 2. s it compatible with Wordpress 6.1 and can it be used on portfolio and when we click on a portfolio item it opens it’s portfolio item detail page?
2a – yes, it works with WP 6.1
3b- as said on the Bundle comment, yes as soon as your “portfolio” is a public post type
Hello, how can i open images in lightbox. because when i select lightbox slider. Than it opens in a popup. It looks great. But the images are not clickable to enlarge them.
Hello, that would be a lightbox in a lightbox.
You should probably use the media-centric lightbox mode and if it’s about a single-image item, you can enable the zoom function
No there are few extra images in it. Why is it a “lightbox in a lightbox”. It is a popup with a main image, with tumbnails below it and text on the side/below. It would be nice if there would be a lightbox mode for this. Or is there a other plugin that i can install to make the image in it clickable?
Otherwise it would be not use able it is all about the images, right.
Please open a ticket attaching a link to the lightbox: https://support.lcweb.it
Hello, my purchase code doesnt work?
what do you mean precisely? On which step are you facing troubles? Which error are you getting?
So now I can no longer automatically update the plugin through my WP dashboard because you are demanding we “renew our support entitlement” and now have to do it manually. What a dirty trick to play.
Not a dirty trick, things simply change sometimes to maintain standards: https://lcweb.it/lc-wp-dashboard-faqs#faq-4
Or maybe do you prefer the auto-updater enabled on an abandoned project?
“Maintain standards”. I call BS.
Hi, you know me since a long time (lol). one question and one comment.
the second one is just a comment, i just add my words to the other people here, i would have not expected to see so much words about it.
1/ since yesterday, i’m receiving facebook message about Mediagrid api graph deactivated, and asking a more recent one. I re actived it but one day later it has been deactivatd again. don’t know what this means, if an issue on your side or mine but we need the facebook share button.
2/ the licence token issue lol. like someone else said, i have my own licence since a long time (boring at each manual upgrade but i’m used to it now and accept it,
but i’m sure you can understand that it’s an issue. we understand that it’s a necessity against piracy, to assure your financial protection, plugin, job (we all understand that) but it’s a different thing when we must manage other website , customers, etc…
For now, your plugin is one of the best on the market, i love it, and don’t want to redo All the work on my website and the one of my friend who bought your plugin on my request, but the manual upgrade / token is an issue.
He’s unable to do the upgrade, too complex for him, he failed to activate the plugin when he bought, i had to take control of his computer and fix this myself.
you can imagine the issue when we have more than several client.
i’m lucky i have only “one client”, but what about the others where doing website is their job ?
I hope you’ll find a better way to manage these manual upgrade.
Actually i can’t upgrade at all the plugin on my friend website. H’s busy, job, work, have kids etc… it’s really a problem.
there is the automatic upgrade “price”, but it’s impossible to ask to “normal customer” like us who don’t even earn anything with their website to pay such a price twice a year for only an automatic upgrade. i’m sure you can understand the situation.
all the best.
1- the LCweb sharer app was deprecated years ago. FB now requires you to create your own app ID linked to your website. In the plugin settings there’s an option where to add it (it’s the “Socials” block).
2- The reason behind auto-updates being locked are explained in this FAQ. Sincerely I didn’t understand which issues you had updating the plugin, however you can always use the manual update that is included in the license price.
Every license and website must be validated. Remember each Envato license is valid for only one website.
Little tip: You can also just renew the support for one license to get auto-updates on other ones
1/ already did that years ago, but it’s not working anymore since yesterday, i can quote the exact message. must i create a new Api/Adi on facebook ? it’s already linked etc.. i’ll do some search .
2/ i don’t have any issue on my side. i know why the auto update has been blocked and I agree with your decision, unfortunately, the updating procedure is pretty complex, and must be done each time there is a new update.
login to your website from the plugin update page, requesting a new token to login on the website, checking the email, copy / paste the token back to access to your website, finding the token etc going back to the website etc…
(the link to your website for the licences was not working in the last update, it was linking to a # page on my domain). i had to do a google search to find it.
this is this complexity which is a problem. the people i did a website for, and who bought your plugin on my request (so he can use it on his OWN domain LEGALLY) doesn’t have the knowledge to do this himself each time. so since we installed the plugin last year, it has never been updated..
and that is a problem, a security one too.
1 – this is the share system used through the APP ID (the URL-based one). I don’t see any new notice or specific requirement. For any further support, please open a Ticket and let me inspect deeper
2- There have been a couple of bugs in the past months (one was a typo in the link), however you can find everything in the documentation.
The activation procedure is actually very fast once you registered your licenses and it’s forever. Once you validated the license on a website through a production token, you won’t have to care about that anymore.
Please note I had some troubles at the end of August switching to the final platform, if your licenses have been deactivated in that period.., I’m sorry about it. But in future this won’t happen anymore.
Updates without the auto-updater are super easy:
1/ I don’t have the money to renew the licence for now, so i’ll search around before, thanks !
2/ Wow, i see, yes certainly it’s happened during the issue on the plateform, it was not working like this at all thanks for letting me know !
have a nice day !
After update I cannot create new post (not new grid but e regular wordpress post). https://*******/wp-admin/post-new.php redirects me to https://*******/wp-admin/index.php?page=dike_wpd&author=lcweb
yes, you have to validate the license. That page already instructs you on how to proceed.
If you need further help, please check the first doc chapter https://doc.lcweb.it/media_grid/#install
So if a user didn’t provide the license key, instead of blocking just your plugin’s functionality, you block the part of the core wordpress functionality? Do you think this is smart?
The block is exclusively targeted on plugin pages and plugin elements.
To be honest what you report is a sort of a “logical bug”: since Media Grid post options are locked and they are displayed also on normal posts, they affect also other post types.
I’ll fix it in future updates
In any case.. is a nonsense to have an inactive plugin enabled
I want to confirm how I plan to use the grid before purchase. My use is pretty simple. When you click on the thumbnail/tile in the grid it takes you to a linked page with more detail. Can you confirm if I am able to accomplish this with media grid
sure, you can use the grid tiles as a direct link to other pages.
You can manually create “link” items specifying the URL or automatically fetch your existing posts and set the grid to point to them.
This plugin causes CLS issues which affect the google rating of the whole website. Plugin has 0 height during pageload, and then suddenly gets height and pushes content down. Is there a way to prevent this, so grid already has correct size when it is not initialized?
If you are worried about it, you could set a fixed height to the grid wrapper through CSS (and use different waypoints to set different sizes)
Ok, will do, thank you
Hello, I hope you can resolve my problem. I use your plugin for severals years. thank you
hello, I write this message because a person of LCweb ask me to post an message here to show that I purchase the plugin, because I can’t post a message on support online
Nope, not here
Use the profile form here (on the left): https://codecanyon.net/user/lcweb#contact
Hello, I managed to activate my plug in after I purchased it and everything is working well. I have 2 more questions.
1) Is it possible to have the filters collapsed the way it is on mobile view for desktop? I have a lot of options for the filters I would like them to be collapsed if possible.
2) Since my grind will end up having more than 400 projects, is it possible to have only 100 load and then have the others load as people scroll down the portfolio?
I’m gonna answer your ticket right now
I just deactivated media grid + overlay + filter a couple of hours and when I activated it again all my licens were flushed. So now I have to create new token just by just deactivated. All media grid has beed replaced by just the shortcake.
Is that a bug or a feature?
PS. This licens feature is a really bad business solution and I cant use any of your plugin on client projects anymore. But it such a fantastic plugin, compered to none, so I use it in my own project. Please reconsider so I can use it in client projects and get you more clients.
I never delete any database record related to my plugins upon deactivation. Specially licenses are never erased.
The only case where you won’t see stored licenses is changing the website domain, but in this case the tokens you added wouldn’t be valid.
Therefore, technically and theoretically, is impossible you get them erased if your domain is identical.
The licensing system became mandatory with “actual market conditions”. See it in this way: or customers start adhering license terms or I simply can’t stand the whole business and my plugins would stop existing
Thanks for feedback. I’d love to pay for your plugin because its one of the best. Today I pay for 800+ of licenses for 30+ plugin for my customers (elementor, fluent forms, stackable, WPMUdev suite, brizy, and so on). BUT the workflow is the problem, not the cost. This is the workflow today for myself and then if I included your plugin to my customers in scale.
TODAY: I deactivated 3 plugin for a couple of hours, I’ve been using them for several months with the new activation system. Then I activated them and an hour later in the middle of creating items to a grid, all the licenses was deactivated and the grid where replaced with the shortcode. I did not do anything connecting to the license what so ever. Then it took me 30 minutes to activate the plugin. I had to send a mail to get a code to login and activate the licenses again.
CLIENT: If I had 100+ licenses and this happend I would have to manually send each customer a request to login and the let all clients send me the mail with the code and their login to their Envato account so I can login to copy the key and the login to customer site and manually put in all the licenses. With a hundred licenses it would take me a week to do this. During this time their site would be down because their grid will be replaced with a shortcode.
SO: This is the reason I cant use your plugin to my customer. It’s the licens workflow that is a mess. Your plugin are some of the very best for wordpress but I cant use them for my clients. I hope you see this as a friendly feedback from a customer who wants to buy more
As said, what you experienced is surely strange: unless token is refused, it shouldn’t be removed at all.
I have a database log about refused tokens, if you tell me the domain and the token I can check if the command was returned from my systems or due to external causes on your website.
Plus, I’m finalizing a system update caring a lot about this point: I’m totally with you when you say you can’t install X licenses without having daily control over them.
Because of this:
If you have other suggestions, please share with me. Keep in mind I must maintain the licenses lock with constant revalidation
PS: obviously you can use the offline validation token! It can’t be remotely disabled (but doesn’t enable the automated-updater)
Hello I have some questions, I am about to purchase the plug in.
1) I am using the trial, once I purchase the plug in, where on my site back end do I go to enter the plug in KEY?
2) On the back end Media Grid – Grid Builder, is there a way to make the new items I am adding to the grid go to the top vs being added all the way to the bottom? I ask because I am having to scroll up and down to manually move them up. I want to control manually them overall but instead of being added to the bottom I want them to the top. Is this possible?
3) The light URL is https://www.elvissalic.com/?mgi_40=8391/the-store-tour is there a way to make it so that ?mgi_40=8391 become something like portfolio vs just random numbers?
1- once purchased, you will need to register your purchase code on https://licenses.lcweb.it/ and you will get the definitive activation token. This does NOT involve the plugin uninstall, so you can just activate your actual trial build
2- In the settings (first tab > “Various” section) there’s an option to define that beahvior
3- nope, an unique (and safe) identifier is needed
Thanks man! amazing plug in I love it so far, I am glad I took my time to do research, this is exactly what I was looking for.
I’m glad you are enjoying it
Hi. In the media grid, when I add an excerpt more than some specific number of characters, the excerpt text does not show up but shows ”..” instead. Then, above 1817px browser window width, excerpt shows up.
When the excerpt does not show, it adds class=’lcts_shorten’ to mgom_descr div.
The excerpt contains html tags like span in the post’s field. Would this be the cause?
How do I make it not happen this way. I want the excerpt to show up all the time.
how did you get the plugin? (don’t see the purchaser badge)
The ’lcts_shorten’ class means the element has been managed by the text shortening engine
Hi. Thanks for your reply. I’ve bought this plugin in here, Envato. It’s in my download list. It’s expired though. Does it have to be before expired to get your help? Would be appreciated if could help. Thanks.
How do I disable the text shortening engine? Is it something that comes with the wordpress?
Maybe with another Envato account? Purchases does not “expire”.
Please contact me with the account owning the license
I sent you the purchase code via contact form. Could you check? Thanks.
You got the bundle not the single plugin!
I need a link to the grid’s item to check if it can be tweaked to avoid excerpts
Oh. Sorry. I did not notice..
If you go down a bit, there’s a section with green panels over the images. For example, in the very first green box the excerpt is not showing up.
Did you need a login info for the backend?
It looks okay, there is no vertical space for one other text line (considering text padding)
Did you find where class=”lcts_shorten” is being added? It’s the section under “Strongholds” right below the header and horizontal news title list.
On 1st, 6th and 8th green panels, excerpt texts are supposed to appear right below the title (in the green boxes). It’s just displaying ”.. (dots)” instead of excerpt text.
The first tile looks okay to me: https://i.imgur.com/HEHadK8.png
For further help, please extend your support entitlement and open a ticket: https://support.lcweb.it/
I added 1. 2. 3. 4….. at the head of each title so that you can find them easily.
that (the image you sent me now)’s not the section i’m talking about. It’s one above those boxes section. One min. I’ll show you in an image.
The red circled parts should be excerpt text.
Very very nice customization, I didn’t recognize it as a grid! However I’m not sure this tweak couldn’t conflict with the shortener.
As said, you have to extend the support entitlement to get more.
The last suggestion I can make here is to set a minimum height for the description block
.enter-strongholds .mgi_txt_under .mgom_descr
Well. I tried that right now and apparently it doesn’t seem to work. One thing I found out now is that the excerpt containing html tags reduces the maximum limitation of characters. Without html tags the excerpt can display up to about 150 characters while it is reduced to about 50 characters with html tags.
Anyways, thanks a lot for your help. I’m going to look into it a little more by myself before giving it up.
Have a nice one.
After trying to unsuccessfully upload, I purchase another license because my support was expired. I continue to get the message:
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
How do I get style.css stylesheet?
two mistakes in this:
1- this is a plugin, not a theme. You must install it under the plugins section
2- you must unzip the package downloaded from Codecanyon, to reach the true plugin pack
Yes, I realized eventually. Is there a demo I can import to set site up?
Again… is not a theme, is not about setting up the website
You just have to compose a grid and display it: https://doc.lcweb.it/media_grid/#setup
Please tell me why it is so difficult to update Media Grid. When I install it I’m told I need a token, but as usual I can’t figure out how to get a token. I keep trying to sign into LCweb and it keeps telling me my credentials are wrong, but when I try to recover my password it says I’m already registered. WHY ALL THIS TROUBLE GETTING AN UPDATE??? I paid for this app many years ago and it really shouldn’t be this hard. Please help.
first of all: did you have troubles logging into https://licenses.lcweb.it/?
Then: your support entitlement is expired, so you can’t use the auto-updater anymore. You can always use the manual way though (know more)
Thank you. I finally got the token and updated. This is an excellent plugin, just wish it wasn’t so tricky sometimes.
It’s just a one-time activation, don’t worry
It would be good to add an alphabetic letter filter, to make it easier to search for publications by letter
I understand your point but is a very specific requirement (you are the first asking for it in 10 years).
Would take a while to set it up, but you can create a category for each letter and assign them to items. In this way you can have a “filter by letter”.
there are other plugins with this option, but they don’t offer what you offer which is to display wordpress posts… I like your plugin better but please add this it is very necessary because it is part of the search filter… people use this to see entries or join categories, but I want to use it to add books and other things that requires that it have a filter by letters to facilitate searches… thanks and I hope you consider it. I need to buy the other plugins from you but I am testing before making the purchase and I like your plugin
As said, in 10 years, you are the first asking for this..! Being a complex filtering framework/engine, wouldn’t be also easy nor fast to create a custom add-on.
Is surely better to createthose categories and assigning them to your items
And if I buy the category filter and add that as you say, I want to know if the letters will not get out of the context? that is, the frame of the size of the content of your complement… because there will be quite a lot of letters added, that is, all the letters hahaha
Depends on the layout you want to have: a little block for every letter or a compact dropdown?
I want to know if I can add my plugin to my official website cristopower.com because it won’t let me use it, what happens is that I have added this plugin on two test pages and now I want to install it on my page and it won’t let me… I want it to Help me please, I also want to buy the filter to add the letters…
can you remove the access to the other test sites that I have added??? and I can buy the new support and also buy the letter filter to add more categories
The license is from 2017 and linked to cristopower.com
Can’t be moved to other projects
Hello there! Great Plugin! But there are some questions and issues with videos. 1. On mobiles they will not be displayed. I have checked that on my iPhone and there is no video visible (doesn´t matter if using lightbox or not). 2. And on an ipad they are visible but do not start automatically. 3. The aspectratio for videos on the desktop-browser is wrong (lightbox), there are small black bars left and right. On an ipad it is correct (no bars). 4. When using a lightbox with text on the left/right side, is it possible to size the lightbox&video bigger? 5. I have tryed to contact you using your support page.Unfortunatily you have a very complicated registration process, and after done all steps succesfully, frustratingly i cannot login because your website does not send any login password to me. Also not, when hitting the “lost password” button nothing is sent to me. So- this is my only way to contact you.
I really like your plugin and would be happy if you contact me to solve this things.
My username DFVIDEOS – my email info[AT]df-videos.de – Best regards, Dennis
with all these points, would be really better to talk in a proper ticket.
When you say “very complicated registration process”, are you implicitly saying you never used the token to activate the plugin on your website? (this would mean you have an old version).
Otherwise just takes 1 minute to get registered on the support website once you already have access to https://licenses.lcweb.it/
Hey! Thank you for your quick answer. Of course, i have used a token to activate the plugin. But for a support ticket i need to create a seperate account, as your webpage tells me. Or am i missing something? And- as told – i can´t get a password. I have no chance to login to your ticket system, because your webpage does not send one. Would you please send one manually? Or contact me per email?
Yeah, I know it’s a second account registration, sorry for this. I have plans to merge the two systems to avoid the double step.
It’s really simple and fast though:
Nice try – but what i am telling you here that i am still a registered user, but got no password. I cannot do anything. I have recorded a screencast for you. Please, watch it and explain what i am doing wrong. https://www.dropbox.com/s/k0170kszl4p4byz/help.mp4?dl=0
Got it! Almost surely your inbox blocked the e-mail sent from the support site.
I just used the WP function to send you a psw change link. Please check carefully in the spam folder. Otherwise use my contact form and I will give you the direct password to login https://codecanyon.net/user/lcweb#contact
Thanks for the cooperation
Yap, that was the 1st idea i had. So i logged in to the server of my webpage hoster to check the mailbox online on the server. The Junk/Spam folder is empty.
Thats why i have asked you for sending me the password one day ago.
Okay, however, i just used the contact formular from your link. Please, send me a password manually. Thank you!
Received! Thank you very much
Good day, can this plugin allow my site users to upload their own images from the frontend?
nope, this is a gallery/portfolio plugin. Images must be already uploaded in the WP backend
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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