Hello,
you should be able to register the purchase code using your new Username. Which is the error you are getting?

PS: your support entitlement expired, then you couldn’t open a ticket even registering the license

Thanks for the quick reply.

What I’m trying to do is register my domain with my license on lcweb.dikelicensing.com.

I manually upgraded my Media Grid – WordPress Bundle Pack and am now being asked to license it with your new licensing system.

The error I’m getting when I try to register my purchase code/domain is:

“Purchase code not related to this username”.

I believe this is because I changed my username on Code Canyon from piggybank to gravitystack. My Code Canyon and LCWEB accounts are both associated to tech@gravitystack.ca

FYI – I just purchased another license so I can access product support. I can’t register the new license either because of the username mismatch.

Hello,
did you get any “refused license ()” message in the LCweb dashbard?

Thanks for your speedy response Luca! I got a message in the WP dashboard telling me to “register the license”. It was registered on the LCWeb license hub already.

Were you using a recent plugin version? (not the current, but neither a 6-months-old one )

Not reporting the refusal reason, I can’t be sure you are the sixth case of the strange fact happened one week ago, but let me describe a bit what happened:

Basically (for a reason I still didn’t understand) my server returned a positive HTTP status, but with an unformatted result. The licenses revalidation system didn’t get any license back and refused the one you regstered on your website.

Is quite a technical speech but hopefully explains a bit for you. Anyway: whatever could have been, it must have lasted very few time: 5 customers reported the exact issue out of 14.500+ tracked licenses.

Obviously I do apologize for the problem but I already did another thing: released a plugin update featuring an improved licenses engine. Now the revalidation acts exclusively if the given server answer contains all the necessary parameters. This means no more problems like this one will be possible in future.

Thanks so much for the explanation – I’ll update the plugin. Right now it’s Version 1.071.

You’re welcome!

I’m not being prompted to update the plugin – is 1.071 the latest?

Nope, 8 versions old. Current one is v1.079

In fact I have the license activated and it only allow’s updates within worpdressl plugin page if I renew the support!

Hello,
it is my auto-updater, you can always update though

See, my client doesn’t know how to do the manual update. Just need the update to be available from the plugins page! Support has nothing to do with updates! I suggest you to allow clients to update as usual or use the automatic updates.

Then you have to have an active support entitlement.

You said in the plugin’s page “Automated Updates”. Of course when I buy it the support phrase wasn’t there. I already made automated updates at the first. This is being dishonest and greedy. Clearly you try to do some turn to Envato’s policies by forcing users to pay for a support they don’t need.

The FAQ already explains the motivations. When the system was applied (8 months ago) I knew it wouldn’t be the best for certain old customers.

However the alternative was to literally abandon my plugins. It’s your choice: manual update or contribute to continuous development.

Otherwise you can always stay with your actual version, there shouldn’t be troubles with next WP updates in the immediate future.

PS: obviously your rating was more than expected, as well as the Envato report to remove it.

There are probably many other developers aiming to have customers like you among their lists

I bought the plugin more than a year ago, right now you are deceiving all your customers who bought it more than 8 months ago. How do you feel about this dishonest and greedy behavior? This coercive behavior is deplorable. Unless you reset the automatic updates process again, as soon as I find an alternative, which won’t be difficult, I’ll ask Envato for a refund, based on your side contract break.

What is I never update my plugin anymore but show you a welcoming message about “unlimited services”? Would you prefer it?

While there have been very few customers reacting like you, the majority understood and was more than happy to contribute. Otherwise just kept sticking with manual updates (everything without getting angry, what a miracle!)

FYI: having purchased the product more than a year ago you are not entitled to give ratings nor to request refunds.

Lucas I already had the unfortunate opportunity to come into contact with your impolite way of treating customers in the past when I asked you for support. So your clumsy and childish answers are not surprising to me.

Now, don’t pass the responsibility for your attitudes and your lack of professionalism and commitment onto customers who legitimately complain! It’s sad of you, and you miss opportunity to improve as a person. Let’s see how Envato reacts to what you’re doing here. Good luck!

Hello,
1- it is normal: is a trick to reduce the “1px” layout issue on various item sizes

2- I should inspect to know more about your setup, but you need to open a ticket https://support.lcweb.it

① It’s intermittent, the class gets added and removed and it makes the whole grid pulsate.

② Will do

1- it is dynamically added depending on the page’s width. The “pulse” behavior is surely strange, I should check it too.

Purchased an extension of the support but it’s not showing in the License Hub, saw other people having issues with Envato not synching with it. Should I wait?

Hello,
1- most probably you missed a past update’s changelog: an empty value must be now used in Elementor widget dropdowns. Therefore you must double check your grids and be sure a value is set

2- there’s a documentation’s chapter about this: https://doc.lcweb.it/media_grid/#multilang

PS: remember your support entitlement expired.

1/ an empty value must be now used in Elementor widget dropdowns. > I guess that you mean this for the translated version, where no choice was ever given for the grid selector (if I’m right). It worked well during a year and suddenly nothing anymore. 1’/ Therefore you must double check your grids and be sure a value is set Do you mean that we need to re-enter the grid selection on each update ?

2/ as said above, the translation worked, but for now the grid disappeared.

This is more a bug issue than a support question in my opinion.

Hello and thanks for purchasing the bundle, which errors?

Never mind, I sorded it out. Another questions, how can I change the filter element name if I use custom post type? I have portfolio categories and portfolio skills as the filter, but I want to rename them to something else.

Please ignore, I worked out too.

Could be a Font-awesome version interference with other elements you have installed. Could you please give me a link to check?

It’s due to this custom CSS you added. You must be more specific in the selector and avoid targeting fontawesome elements

.mgaf_wrap :not(.fa), .mgaf_sumbar :not(.fa) {
  font-family: "Work Sans";
}

Thanks so much for looking at this! That’s so odd, I haven’t changed anything in the CSS and only updated the site and plugins yesterday. I can’t see where you found this CSS so I’m really not sure how to fix it! There is no custom CSS in the media grid or filter setup.

<script type=”text/javascript”> jQuery(’.mgaf_sect[data-sect=”product_cat”]’).find(‘label’).html(‘ Categories’); </script>

Maybe typed in the custom CSS field, in pulgin settings?

I’ve checked there and in the theme custom CSS. It’s such a mystery!