164 comments found.
hi I want to use transparent grey color showing on all images in woocommerce shop… as if they all have grey background… is that possible with this plugin… and without hovering with mouse on image
Hello,
do you mean a permanent greysh overlay on grid images?
Why is the update for the overlay manager all showing that it needs to be updated?
(doubled post I suppose)
I had both Media Grid and the Overlay Manager installed and activated on https://dianecomeauart.co but now it’s asking m product code. How do I get the code?
Hello, please check the new installation chapter: https://doc.lcweb.it/media_grid/#install
You have to register your licenses here: https://lcweb.dikelicensing.com/
Hi Yes I am running the current version of Media Grid and the current version of the Overlay Manager but I keep seeing that the overlay manager needs updating. but the version installed is the same as the same version that is installed.
Hello,
the last overlay version requires the latest Media Grid updater.
Hi, I currently have v2.0.10 of the overlay manager installed on dianecomeauart.com but I keep getting a message that the plugin needs an update. Why is this happening?
Hello,
I suppose you have the last Media Grid version installed (v7.1.2), right?
I opened a ticket with a screen shot of what I’m seeing when logged in and viewing installed plugins. It’s showing that I need to update the overlay manager to the same version that is installed.
Okay, l’m gonna answer the ticket
This problem is preventing me from Editi or creating a new product.
Hello,
what is this reply about? What has the overlay manager to do with products?
I am trying to add custom CSS to the overlay manager, but it isn’t working. I want the title to be much smaller on mobile because it is breaking out of the overlay box. I’ve tried to make quite a few custom CSS edits and none of them seem to work. I haven’t had this problem with Media Grid—just the overlay plugin. I am applying the CSS in the overlay section, not the main Media Grid CSS section.
Here is an example of some of the CSS I tried to use:
.mgom_12_2 { font-size: 28px; }
@media screen and (max-width: 900px) { .mgom_12_2 { font-size: 12px; } }
Also, is there a way to make the grid collapse to 1 column on mobile? Thanks!
Hello,
I need to check your grid to tell you if it’s correct and what to change. Please open a ticket: https://support.lcweb.it
I have tried this, but it asks for an access token and I don’t have one. When I try to get one, it asks for my username and email and says username not found. I purchased Media Grid and the overlay plugin from Code Canyon.
I see your license and support entitlement. Please check you are entering the right credentials: https://licenses.lcweb.it/#register
(username is case-sensitive for example)
Good day, was this plugin called “Global Gallery – Overlay Manager add-on” before?
Hello,
yes, it has been discontinued though.
Thanks for the answer. Can’t figure out which plugins I need to buy to make Overlay work? 1. Global Gallery – Wordpress Responsive Gallery
2. Overlay Manager – Media Grid add-on. – But it says that “Media Grid – Wordpress Responsive Portfolio” is also needed. I’m not using “Portfolio”, why not a superfluous plugin? I just need a gallery with “Overlay” settings.
This add-on works exclusively with Media Grid, not on Global Gallery.
What I didn’t understood yest is: do you already own Global Gallery? Do you need a photogallery plugin?
I got a client site. There was “Global Gallery” and “Global Gallery – Overlay Manager add-on” old versions. I need to restore functionality by purchasing these plugins. That’s my question. What kind?
GG – Overlay Manager works with Global Gallery up to v7.
If you want to use Global Gallery v8, you need to discard your custom overlays
Global Gallery v8 no longer has custom overlays?
As said, the add-on has been discontinued
Hello, the plugin was working fine. Now I’m getting the following error: GET https://gess.elementthirty.com/wp-content/plugins/media-grid-overlay-manager/css/overlays.css?ver=1.6.1 net::ERR_ABORTED 404 (Not Found)
Hello,
looks like custom CSS file has been erased. Try saving again plugin settings
Thanks. I had to go into my server cPanel. The file overlays.css was gone! I have no idea how this happened but I know I didn’t delete it.
Don’t worry, just save again the plugin settings
?? save again the plugin settings? The css file is gone. The only plugin settings to save are in Media Grid. Not the Overlays Manager, correct? If that’s not correct, please be specific… what settings and where?
Coincidentally, I get this error message if I try to activate the Overlay Mgr. Plugin while the Media Grid plugin is active: Plugin could not be activated because it triggered a fatal error. /* ** 12 – Rotating circle + type icon OVERLAY ** / .mgom_12_0 { / central_shape / background-color: #4f4f4f; opacity: 0.7; filter: alpha(opacity=70); color: #fdfdfd;transform: rotate(0deg); transition: all 400ms ease 0ms; z-index: 1090; } body:not(.mg_cust_touch_ol_behav) .mg_box:hover .mgom_12_0, .mg_box.mg_ctob_show .mgom_12_0 { background-color: #4f4f4f; opacity: 1; transform: rotate(360deg); } .mgom_12_0 div, .mgom_12_0 div:before, .mgom_12_0 div:after { background-color: #4f4f4f; border-color: #4f4f4f; } body:not(.mg_cust_touch_ol_behav) .mg_box:hover .mgom_12_0 div, body:not(.mg_cust_touch_ol_behav) .mg_box:hover .mgom_12_0 div:before, body:not(.mg_cust_touch_ol_behav) .mg_box:hover .mgom_12_0 div:after, .mg_box.mg_ctob_show .mgom_12_0 div, .mg_box.mg_ctob_show .mgom_12_0 div:before, .mg_box.mg_ctob_show .mgom_12_0 div:after { background-color: #4f4f4f; border-color: #4f4f4f; } .mgom_12_1 { / full_img_layer / background-color: #fdfdfd; opacity: 0.1; filter: alpha(opacity=10); padding: 0px; transition: all 400ms ease 0ms; z-index: 880; } body:not(.mg_cust_touch_ol_behav) .mg_box:hover .mgom_12_1, .mg_box.mg_ctob_show .mgom_12_1 { background-color: #fdfdfd; opacity: 0.1; padding: 0px; -webkit-transition-delay: 0.15s !important; transition-delay: 0.15s !important; } .mgom_12_2 { / txt_block */ top: 0px; left: 0px; Fatal error: Uncaught Error: Class ‘mg_static’ not found in /home/gesselementthirt/public_html/wp-content/plugins/media-grid-overlay-manager/ol_fn_includes/opts_to_css.php:27 Stack trace: #0 /home/gesselementthirt/public_html/wp-content/plugins/media-grid-overlay-manager/frontend_css.php(342): mgom_opt_to_css(‘bg_color’, ’#ffffff’, Array, false, ‘txt_block’) #1 /home/gesselementthirt/public_html/wp-content/plugins/media-grid-overlay-manager/functions.php(210): require_once(’/home/gesseleme…’) #2 /home/gesselementthirt/public_html/wp-content/plugins/media-grid-overlay-manager/on_activation.php(132): mgom_create_ol_css() #3 /home/gesselementthirt/public_html/wp-includes/class-wp-hook.php(292): mgom_on_activation(’’) #4 /home/gesselementthirt/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(’’, Array) #5 /home/gesselementthirt/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #6 /home/gesselementthirt/public_html/wp-admin/plugins.php(193): do_action(‘activate_media-...’) #7 {main} t in /home/gesselementthirt/public_html/wp-content/plugins/media-grid-overlay-manager/ol_fn_includes/opts_to_css.php on line 27
I discovered that when I update the plugin Overlay Manager, it removes the CSS file for whatever reason. I had added a css file I found in a test site and it brought back the settings I made for specific overlays, but once I updated the plugin, that CSS file was gone. This is the strangest thing.
Please open a ticket giving me a WP access. That error is…. the CSS. There’s something corrupted for sure.
https://support.lcweb.itOK, in the support box it says I have 5 months left but your ticket system says: Your support period for Media Grid – Overlay Manager add-on is expired.
Strange indeed (have you got multiple licenses?)
Use my profile form then: https://codecanyon.net/user/lcweb#contact
FYI: it’s midnight here, I’ll reply back tomorrow morning
Thanks. I just e-mailed you
BTW, yes we do have multiple licenses. I counted 5 for both Media Grid and Overlay Add On
Is it possible to disable all the overlay effects and put a linkable text on the background?
Ciao,
si, non serve l’add-on: ti basta usare un “inline text” item
Hello
It looks great. 1 Question Is it only possible to do titel search at search feeld, not content or expert, or use faceted search as search engine?
It looks when doing a search word, its not showing items with inside the content the word.
Hello,
grid items search is performed on client-side. Then only on titles.
Hi there, I am having issues activating my license for updates. Says subject not found, would this be something you can help me with. Although my support has expired but hopefully something that can easily be reset? Thanks
Hello, related to your username I see three licenses activated on gohigherwestyorks.ac.uk
Is it correct?
That’s the one, strange when trying to use the updater for overlay I get this: https://prnt.sc/uycmyu
That message is indeed really strange.
Is that related to the overlay add-on?
Yup, ill update my ticket I have with you so you can see 
In Overlay Manager how do I achieve the look of default media grid overlay? It’s the corner overlay shown at the bottom of: https://lcweb.it/media-grid
Hello,
once you designed your overlay (or decided which one among preset to use), go in the media grid settings and search for “Default overlay” option
I want to recreate it using Overlay Manager because it needs to display the excerpt on hover. Can just tell me what effect is the slanted color fill? And, what effect does the text have?
Recreate the original plugin overlay?
Yes because I want to fully customize it but the client likes the initial effect which I can’t seem to recreate. I also can’t find the Default Overlay that I can customize.
Isn’t possible to create an identical overlay: there are advanced CSS techniques involved.
I’d use a full-image layer sliding in on hover + textual layers (you could use a button for the text or use highligthed texts).
Not the answer I was hoping for. We’ve bought and used your products for a while now and how can it be we can’t even get close to replicating the default overlay with the Overlays Manager?
If you tell me exactly what you have to put in the custom overlay (wich text elements) I can help you achieving a similar result.
Not the “rotating/sliding” effect, but something having a similar one.
Please open a ticket, it’s very hard to help you properly here: https://support.lcweb.it/
OK, I’ve sent you a ticket.
Pre-sale question, On the Tilt image + text example, instead of opening in a Lightbox, can I open an external link instead?
Hello,
the behavior depends on the item type: you have to use a linked item to have an external link 
So is that a yes or no?
Yes, but you have to manually create an item for each tile to have external links
I am trying to find out if I want to buy another license of “Media Grid” for a new project so I have a question: I need to build a grid with this order: http://arneteubel.com/kunden/medialis/de/test-grid/
But the second row should be just like the first row inverted. So the 1/6 items should be the first in the row and align on top of each other.
I can’t get this to work in my install. Is it possible at all?
Hello,
if you were able to create the first row, then you can also create a second one with inverted sizes.
Which is the precise builder issue you are facing? (feel free to link a screenshot)
The first two grid items only align side by side and not stacked on top of each other…
You have to think in “masonry” way. Move items to be inn this order:
1/6 + 1/3 + 1/2 + 1/6
In this way you will see the two 1/6 in one column
How crazy is that! 
Thank a million, it works now!
In the code I still see a spacer block. Please double check
Yes, there was one in there. But actually you need one to make this grid work. Without a spacer the second row changes its order to the same as the first one.
It really shouldn’t, but I’d need to check directly to tell you more (and the support entitlemnt expired).
Purchasing a new license you’d also renew the support for the current website
I purchased a new license for another site I am working on. I have the same problem there and just submitted another support request…
Hello! I want to layer the title and an icon on hover – is this configuration possible? I’ve had a play around, but can’t seem to get both. Thanks
Hello,
sure you can: one is a textual layer and one graphical.
Just set their opacity == 0 by default and to the desired value on hover
Thanks The textual layer just shows the title underneath though?
Depends on which setup you have in the grid shortcode. “Text under image” parameter is set in there
Yes sorry I just saw that – is there anything that would stop the overlays manager working?
What do you mean precisely? Which issue?
I’ve set the overlays manager and it’s showing how I’d like on the preview, but it’s not looking like that on the actual grid. I’ve selected the overlay on the settings page and on the elementor widget.
Just realised it was caching! Does MG have it’s own cache?
Custom CSS is overrided each time you change something. If you have another script cache/concat system, you should flush it
Yeah, weirdly I don’t have any caching set up yet as it’s only a dev site. Strange!
Actually, just realised that the correct layout doesn’t show if you’re logged in. It only works when I view in incognito. Is that normal?
Be sure to have flushed your caches
For further help, please open a ticket: https://support.lcweb.it
Your page https://support.lcweb.it/wp-login.php?action=et_register is broken. Registration for a ticket is not possible because no email is sent with the first password. How can I get support? We have created a nice overlay effect for the desktop, but it does not work in mobile view because there is no mouse over state on smartphones. So the text overlay does not work. We would like there to be no overlay Text movement on the mobile version. Only on the Desktop Versionwe like to have that. Is that possible?
Hello,
I’ve got sevearl tickets, then it works. Also, I see your user. Most probably the e-mail ended in your spam junk folder.
Please check it, otherwise I’ll just give you a temporary password
Hello,
do you mean the part with yellow tiles showing an image on hover?
yes!
It’s just a ywllow layer that hides on hover, is simple to achieve it with the add-on. A bit more complex is to place the changing color icon
would you be able to provide me with the code that would make the yellow layer to hide on hover. no worries if you can’t.
Isn’t a code: you own the add-on. Just build it!
hahaha (thought it required extra coding), okay i’ll open a support ticket if something goes terribly wrong.) Thank you for the quick responses!
Just check the documentation, isn’t hard to achieve it
Hello me again:) So I added a color layer that disappears on hover (easy as you said), just wondering is it possible to have the title displayed always (before and after hover?) ?
Yes, just manage it through the textual layers (bottom part of the builder)
I have no idea what I was doing wrong earlier as I was using the textual elements, but got it to work. Sorry for so many questions and thanks for speedy responses. Amazing plugin.
Hi Luca -
I need to open a ticket but can’t log in – have tried to reset password, but the rest email never shows up. Suggestions?
Thanks!
richard
Hello,
please contact me here and I’ll send you a new password: https://codecanyon.net/user/lcweb#contact
Just did, thank you!!
Hi, i notice the overylay is not looking good in Safari. (only in chrome) .I did not test other browser yet.
in Safari it changed the layout style.
Can you help me fix it quick? thanks
Hello,
could you give me a link to check?
Windows or Mac’s safari?
Mac, i will send to you in private message
We did not get any help yet! can you please help me with this BUG as is very frustrated! (now it is not working in CHROME).
looks there is NO support on this plugin!
As first I pose my apologizes to have missed your e-mail: this is the reason why I perform support only through my dedicated platform.
Secondly, remember your support entitlement is expired, then you shouldn’t even ask for this in here actually, I replied a week ago to give you a kind advice.
About the issue: you didn’t wrote if it’s Mac or windows safari.
Finally (and this is the best) your site shows an underconstruction page actually
1.) We send you the username and password via email.
2.) I know you always want to charge for bugs in your plugin. (i read other comments).3.) I wrote Mac 8 days ago.
4.) Are you able to help me?? I want to use central sliding text + button
OH i am sorry, i send you email with the credentials. can you please help me to fix this bugs?
I’m sorry too, but as explained, your support entitlement is expired. You should renew it to get support
Can you please remove my website from the comment section? Thanks
done
This looks like a very capable addon BUT when I install it there is no presets. I have tried to uninstall and re-install, but still no presets. Is there another way to get the presets?
Hello,
they should be automatically intalled whenever you activate the add-on. This happens only if you don’t have any overlay created.
Then theoretically you should remove every overlay and disable/enable.
Thank’s for quick respons. I had one overlay created by me, but when I removed it, just as you say, and disabled/enabled, all the presets were there. Nice!
Hello,
on the backend the dropdown menu from ” graphical elements” and “textual elements” is partly covered by the selected items like ‘corner shape’ (graphical) or ‘text block’ (textual).
And it is impossible to select a new item because the “add” button is covered completely.
Furthermore the preview window shows the following error message (erased the home path) :
Warning: Use of undefined constant MGOM_DIR – assumed ‘MGOM_DIR’ (this will throw an Error in a future version of PHP) in ….. /wp-content/plugins/media-grid-overlay-manager/functions.php on line 3
Warning: include_once(MGOM_DIR/ol_fn_includes/fields_code.php): failed to open stream: No such file or directory in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 3
Warning: include_once(): Failed opening ‘MGOM_DIR/ol_fn_includes/fields_code.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in ….. wp-content/plugins/media-grid-overlay-manager/functions.php on line 3
Warning: Use of undefined constant MGOM_DIR – assumed ‘MGOM_DIR’ (this will throw an Error in a future version of PHP) in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 4
Warning: include_once(MGOM_DIR/ol_fn_includes/ol_fields.php): failed to open stream: No such file or directory in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 4
Warning: include_once(): Failed opening ‘MGOM_DIR/ol_fn_includes/ol_fields.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in ….. wp-content/plugins/media-grid-overlay-manager/functions.php on line 4
Warning: Use of undefined constant MGOM_DIR – assumed ‘MGOM_DIR’ (this will throw an Error in a future version of PHP) in ….. wp-content/plugins/media-grid-overlay-manager/functions.php on line 5
Warning: include_once(MGOM_DIR/ol_fn_includes/ol_select_opts.php): failed to open stream: No such file or directory in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 5
Warning: include_once(): Failed opening ‘MGOM_DIR/ol_fn_includes/ol_select_opts.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 5
Warning: Use of undefined constant MGOM_DIR – assumed ‘MGOM_DIR’ (this will throw an Error in a future version of PHP) in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 6
Warning: include_once(MGOM_DIR/ol_fn_includes/opts_to_css.php): failed to open stream: No such file or directory in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 6
Warning: include_once(): Failed opening ‘MGOM_DIR/ol_fn_includes/opts_to_css.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in …. wp-content/plugins/media-grid-overlay-manager/functions.php on line 6
Looks like a part of the add-on files are missing. Give a try reinstalling it.
As said before though, to get support you have to extend your support entitlement.
Reinstalled it again and cleared cache.
Same appearance on backend and also same error message.
Those defines has always been used in the add-on since day-one. Also for this, I’d check your setup: this shouldn’t be possible.
ok… I created a complete new installation at a test website. The preview is working, but on the backend the dropdown menus are covered by the items. So there is no way to add an item to the existing presets.
May you link me a screenshot? thanks
what’s your email address?
Support [at] lcweb.it
Screenshots are sent
