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Discussion on Massive Addons for WPBakery Page Builder

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2290 comments found.

Hi i tried to insert a new group of verticl tabs inside another tab and it says ” Warning: array_merge(): Argument #2 is not an array in…..wp-content\plugins\mpc-massive\shortcodes\mpc_tabs\mpc_tabs.php on line 55” is there a way i can achieve this or i need to forget that as an option, thank you

Hello

Please fill a support ticket at http://mpc.ticksy.com and provide your website details.

Please let us know if you have any other questions.

Cheers
Grzesiek

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No way close back accordion on click? Such an essential feature.. :(

Hello

Please uncheck the Close others option and then you can close any of the Accordion items.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Hi, Mercury is in retrograde, so I am unable to submit a ticket with my new license code. – forgive me for requesting guidance here…

The carousel anything tool is kind of jerky. I have cube box in there and you can drag it some and it always pulls back as if it just does not want to be pulled.

Can that be changed? I recall a past time when this was an issue and there was javascript editing perhaps that needed to fix it.

Usually sliders and carousels go and complete, as opposed to resisting the flow of the user trying to move the content along.

Thanks. Here is the ticket with the solution for carousel of images.

https://mpc.ticksy.com/ticket/728555 Here is the page: http://shinbonealley.net/sample-page/

Please note the cube carousel and the flip carousel.

THANKS!

I have added your ticket and solution to the ToDo list of next release of Massive Addons.

Cheers

They remain 4 months of support and it says that the code is wrong.

I can not do my ticket,

Help me

Hello

Please make sure that you have selected the correct category for your ticket which is: Massive Addons for Visual Composer

Please let us know if you have any other questions.

Cheers
Grzesiek

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Looks awesome! However, where are the presets for “Text Block”? I loaded all the presets. There is not even an option for presets in the preset manager under shortcodes or content presets. It just uses “Default”. I know this is a new element but you need to know that there is no way to recreate those text blocks you have on your demo. There is not anything but basic tweaks in VC. Thank you.

Hello

Please fill a support ticket at http://mpc.ticksy.com and provide your website details so we can check the problem from the inside.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Hi i can not do my ticket (https://mpc.ticksy.com), it says that the code is wrong. 1). This page http://mpcthemes.net/products/?product=massive​ I did not find it in the menu “info table”(“infographic”) There is “info table” in the menu? 2). How can I embed a video in a page?​ Thanks!

Hello

The Info Table is an example of using few shortcodes together. These examples are included as Content Presets.

First, you need to install it at Massive Panel->Content Presets by selecting Row/Column elements.

Then, please just add a new single Row and go to the edit popup. Navigate to Extras tab and load the Content Preset.

Video can be embedded by using the Visual Composer element called Video.

Please let us know if you have any other questions.

Cheers
Grzesiek

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I installed the plugin with no issue. The multisites are all using it properly except two. I installed the presets for all of the sites but some reason on two of the site the style and content presents are showing up as broken images. I’ve submitted a support ticket, but I didn’t know if others were seeing this issue.

Hello

Are we talking about the Presets preview images or the images used inside the presets?

If you can provide ticket ID, we can speed up the support for your problem.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Hi,

I have three months of support remaining, but your ticketing system stopped accepting my purchase code. It is entered correctly, and has worked before. Please help out, I have an urget problem that is very likely caused by the plugin.

Best, Andras

Hello

Please try again now, everything should works fine. If you have still a problem, please contact with us through our profile.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Yes, it works, thank you.

Great, I will check your ticket in few minutes.

Your support ticket system is a mess! Now it is the third time I cannot reply to a ticket (through login on your support site) because the conversation was deleted (my issue wasnt even solved So I wrote a completely new ticket, copy and pasted all conversation from the last days, and now my purchase code is not valid, which was valid all the time and I didnt change? So I went to envato, copy & pasted the licence code again but still it says it is not valid. I have 3 month remaining support left. Please give me an email address I can directly reply to: I have an urgent bug I need to get fixed and it is already taken too many days because of your support ticket process… Sarah

Hello

Please let me know what is the problem so I can help you from here directly. The is still a problem with the support platform provider, sometimes the license key is validated wrong but we cannot do anything about this until the provider solves the problem.

Please let us know if you have any other questions.

Cheers
Grzesiek

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This was my ticket reply. As I dont want to provide login details here, please send me an email address where I can leave them.

Dear team,

I still have problems with one module: the woocommerce single product module. I cannot open the elements anymore. Unfortunately our last conversation is no longer available (please see our conversation below).

One of your team suggested to build a new product element. It was possible to then open the settings but after that I couldnt open them anymore. Only the product element is affected, all others work great!

Kindly help me as fast as possible because it is already many days ago when I first contacted you.

The affected page is my shop page: iluqua.com/shop

Thanks a lot for your fast help in advance!

​Conversation so far (newest above):

Me: Tried, worked first. But couldnt open after saving. Same as before.

You: Hello

When I added new Product shortcode element, I could open its settings

Please try to create new product elements and remove existing.

Me: I did. Didnt help though.

You: Hello

I also cannot open product settings.

Please unpack the zip file from attachment and replace with them the original files located in wp-content/plugins or uninstall MA plugin and install this version by Plugins->Add New->Upload Plugin.

Me: I tried, but couldnt open the module settings.

You: Hi

First you should enable permalink button that can be fount in product shortcode settings , see the attached screenshot for better understanding, then you can edit it by couple ways, i like custom css:

.mpc-wc-product .mpc-type—url { color: transparent !important; font-size: 299px; line-height: 1em !important; margin-left: 33%; }

As for the productbutton, there is unnecessary margin-lefta: 120px, please adjust it and then you can add this custom css:

.mpc-wc-product .mpc-wc-add_to_cart-wrap { display: block; width: 60%; margin: 0 auto; margin-top: 10px; }

Or if you have troubles with it, please share your wordpress dashboard login information so I can take a look from the inside of the page.

Best Regards.

Me: I asked for help, because the module single product looks like it is not responsive.

Please write to grzesiek.p@mpcreation.net directly so I can help you.

Hi Guys,

how does it works with the “Page Installer”?! When i try to install one of the templates it always shows “Something went wrong. Please try again :)”.

Regards Nikita

Hello

Please fill a support ticket at http://mpc.ticksy.com and provide wp-admin details so we can check the problem from the inside.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Hello

This example has been made with an use of Grid Images and Carousels Image.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Please help me. The plugins says home/machdepo/public_html/wp-content/plugins/mpc-massive/shortcodes/mpc_snippets.php on line 2203 missing argument 4

Hello

The error message is incomplete. Please provide the full error message so we can check the problem.

I assuming that your theme is not compatible with Visual Composer 4.8+ which is required.

Please let us know if you have any other questions.

Cheers
Grzesiek

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A pre-sale question, I need a carousel item, so I can add my products and by clicking on them have the detailed info about them. Here is an example http://www.ecosmartfire.com/bioethanol-fireplace-products/ethanol-burners/available-models/xl-series, what I am searching for. But I don’t need it to be a shopping item, so don’t want it to be a woocommerce extension. If you can tell me which element is doing that, I can review it, and if its ok, I will purchase it.

Hello

Unfortunately, our e-commerce elements are based on WooCommerce extensions.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Is there any tutorial on using the interactive image feature of your plugin. Would love to use it as is shown in the examples, but having a hard time figuring it out.

Hello

Please fill a support ticket at http://mpc.ticksy.com so our technician can explain everything to you.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Hi,

your plugin looks really great! I have some pre-purchase questions:

1. Do you play to add a custom font uploader feature? 2. Do you plan to add Adobe Typekit support? 3. Do you plan to add a “letter-spacing” function?

All of these are very important for me. You can’t do real web typography without these features.

Hello

1. Font and Icons Manger is on our ToDo list with top priority.

2. Yes, with the Font Manager.

3. We are considering this option as an extension to the current font presets.

Please let us know if you have any other questions.

Cheers
Grzesiek

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Great! And can you tell me, approx. when do you plan to release the update with font manager?

One more question – I’ve just read a comment about problems using your plugin in combination with Jupiter theme and Slider Revolution. Is it fixed already?

Yes, everything should be fine. There is no ETA on the 3.0 release yet. It should be ready this year.

Cheers

how can i make Interactive Banners?
i saw your answers was not helped much, also there is no think as Banner or Interactive i search in your site!
i meed make like Content with read more OR Shop Style

http://massive.mpcthemes.net/interactive-banner-2/#read_more

also my tickets pats in your website not open atm >< im amazed of your customer service :|

i saw thats many people question, if you was answered once, many people like me got much faster they answer and doesnt take your time and themselves.
so your imaginary rules! (“Comments section should be used for presale questions.”) its not true, Right?!

Support agents work at http://mpc.ticksy.com platform. There do not have access to comments section which is connected to the main account at Envato Market with ALL billing/earning details.

Cheers

Hello

I want to ‘Flip Duration 0 ms’.

What can I do?

Hello

Please fill a support ticket at http://mpc.ticksy.com so our technician can provide you with the needed changes.

Please let us know if you have any other questions.

Cheers
Grzesiek

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I have this error when trying to load my Gallery with thumb page… pls help me fix it… thanks

Warning: DOMDocument::loadHTML(): Empty string supplied as input in C:\XAMPP\htdocs\startone\wp-content\plugins\mpc-massive_pack-col\shortcodes\mpc_row\mpc_row.php on line 306

Fatal error: Call to a member function item() on null in C:\XAMPP\htdocs\startone\wp-content\plugins\mpc-massive_pack-col\shortcodes\mpc_row\mpc_row.php on line 307

Hello

Please fill a support ticket at http://mpc.ticksy.com and provide wp-admin details to your website so we can check the problem from the inside.

Please let us know if you have any other questions.

Cheers
Grzesiek

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there is an error generated by your plugin when using a hotspot refering to a file wp-content/themes/coffeescripts/jquery.nanoscroller.coffee which does not exist

interestingly enough – its only called with your plugin activated and when using a hotspot

ps coffee scripts is not my theme no such theme exists

Please fill a support ticket at http://mpc.ticksy.com and provide wp-admin details. Yes, it exists, please check the error message and the path to the file which is missing.

Cheers

just as a matter of interest – is there a way to stop the conflict between ultimate & massive – i have rows etc disabled in massive but it still breaks the functions for background rows in ultimate

Hello

Please fill a support ticket at http://mpc.ticksy.com so we can check your problem from inside.

Please let us know if you have any other questions.

Cheers
Grzesiek

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