The support is not respond since days. There is a huge bug and my client is getting mad. Support needs to be way better for a plugin like that!
348 Reviews
When I press Settings to link to the post and check the box, I get "Can't save settings" when saving. And since the post does not appear in the MapSVG database, it cannot be linked.
Gallery is the same, but they hide the solution by only directing me to the support ticket https://mapsvg.ticksy.com. The documentation is also half-hearted.
ポストと連動させようとSettingsを押すしてチェックを入れると保存時に「Can't save settings」と出てくる。そしてMapSVGのデータベースにはpostが出てこないので連携できない。
MapSVG.Galleryもそうだが、サポートチケット https://mapsvg.ticksy.com への誘導だけで解決策を隠している。ドキュメントも中途半端。
Author response
Hello,
Could you please open a ticket via https://mapsvg.ticksy.com
MapSCG is not only the most compehensive map solution for WordPress, but its customer support is one of the best I encountered. Marat skipped the usual b*s like update your plugin, WP mem size, try it on fresh install, you reproduce the problem on a staging site for me etc. but answered all my questions or did the tweaks for me. And what I appreciate more that he was relentless in helping me achieve the goal, no matter how many messages and tickets I sent. So keep up the stellar work, you rock!
Author response
Thank you for your amazing feedback! :)
We've been very happy with the functionality and look of this plugin, and quick responses whenever we have a "how to" or support question.
Author response
Thank you! We appreciate your feedback
Really great mapping solution, exactly what I needed. Many functions, customizable, excellent documentation and support!
I'm glad I found it.
Author response
Thank you for your valued feedback. We highly appreciate it!
Great plugin and amazing customer support.
Author response
We appreciate your feedback! Thank you!
Very poor customer support quality
Author response
Sorry about your experience. Could you please let us know your ticket number so we can check the case? Thank you.
Support has been great
Author response
Thank you for your feedback!
The Support was very thorough when I needed advice on CSS updates and refining the visuals - recommended!
The plugin keeps wiping our data, again and again, no matter how many times we create the map and even deletes the region information and database information every time we create another map, and the support team never answers. Answer ticket #3091192
Author response
Sorry about your experience, the issue was the removed key record of the region data. The solution and explanation were shared with the user.
Awesome Plugin, tons of options!!!
Problems are solved in the shortest possible time. Thx again Roman.
A super flexible map plugin, Great support and quick response times! Thank you to the MAPSVG team!
Very easy to use and very powerful. Was a great addition to my client's website!
I love everything about this plugin. The maps look great. There's endless flexibility about how you can make them look. and the support is great too! We had an issue caused by another plugin and Roman tracked it down in no time - legend!
Author response
Thank you very much for your feedback! :)
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