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HI there, I Purchased the pro version via your website. BUt I am completely frustrated. I have added the Google API Key, however the maps won’t load the correct address or zoom in. It freezes and then the zoom function disappears. Any support most welcome as I can’t find a solution online and my website launches this afternoon!
Hi there, it could be a conflict or an issue with the Google key. I would need wp-admin access to have a look. Can you send me a new ticket on the support system? We actually just hired a new tech agent are getting all caught up. Thanks!
Hi there, this issue has still not been resolved. Can you advise on when an update will be issued or can I be refunded? I have purchased both Pretty Maps and Mapify Pro.
Hello! We are working on this issue now and my developer should have a solution shortly. I believe we’ve corresponded on this via the ticket system? I’m supposed to hear back today on that fix.
Hello! I’m very interested in purchasing this plugin but I wanted to make sure of one thing first. When you CLICK on the marker, I noticed it opens the content in a light box. Is this able to open a new page on the marker click instead? Thank you!
Hi there! This is only possible on our pro version (MapifyPro). It allows you to specify what happens when the marker is clicked, and includes the ability to open a new page on click. Check it out here: http://www.mapifypro.com
If you scroll down to the demo, to the right you’ll see a marker that says “50+ free Map Pins…” which is an example of linking to a new page.
We’re also running a 15% off sale this month. Here’s a promo code for 15% off any purchase: MAPAWAY15
Hope this helps!
Hi, can one plot coordinates with this plugin then have a line overlay of this. example being yacht currently based in a location and is going to be at another location. Green line showing current location, red line displays past locations?
Hi there, no that’s not possible with this plugin. If I understand correctly, you want a line that connects current and past locations? If so, the closest plugin we have is PrettyRoutesPro, which let’s you add routes to your maps: https://mapifypro.com/product/prettyroutespro/
However please note that none of our software will update locations in real time, so you would need to plot the locations manually.
Hey, thanks for the reply. I purchased the prettyroutespro plugin you suggested and reckon this is good for what we need. All seems pretty straight forward until I want to load the map into a post or page. I used the shortcode found in your support thread [custom-mapping height=”400” width=”600” map_id=”1170”] – changing the ID to my maps but it is not calling the map for some reason…
Hello, you’ll want to use the shortcode for PrettyRoutes, not MapifyPro. It looks like this: [route-map map_id=”494” height=”500” width=”700”]
Here is a link to the full documentation. Sorry for the frustrations!
thanks for the link. no frustration at all. The plugin works well thank you!
Maybe add the documentation to the initial email link you send out to download or zip file as I did not find these when purchasing. Cheers!
No problem and will do! We previously had the link on the account page but we’re in the middle of redesigning that, so we’ll be sure to make it easier to find in all regards. Glad you’re enjoying it, and feel free to leave a review on the site if you get the chance as those are a big help to me and the customers. Cheers!
Purchased Mapifypro and pretty routes for a project and having issues but can’t seem to get a response via the support link there. Submitted three days ago with no response. Also tried messaging on the Facebook page with no response. Looks like support is active here so I thought I’d try this next. When I activate the plugin, I get php errors and have to manually deactivate the plugin to get the site to load at all.
php error is:
domain.com/wp-content/plugins/mapifypro-master/lib/mpfy_map.class.php on line 124
Still no response…
I believe we have responded. If you can provide your ticket number here it will be easier for us to make sure we’ve located your ticket. Thanks!
No response that I can see. Request #4253.
Ok I’ve found it. So sorry about that, for whatever reason the ticket fell through the cracks. Responding now.
Hi, first of all sorry for my english, i’m using Google Translate. I purchased mapify here on CodeCanyon but when I went on the website I realized that this is a limited version. Could I be reimbursed? I would like to directly buy the pro version of the plugin, thank you.
Hi there, yes if you send me a direct message I can give you a promo code to remove the difference. Thanks!
Hi, I just downloaded the basic version of Mapify. I have an API key but can’t find where to post it in the settings part of the app. This is a rather urgent project so a quick response will be greatly appreciated!
Hi there, it is under the Mapify.it tab near the bottom. I believe I sent you an email earlier with a screenshot.
Hi, like I replied in the mail, that option is not available in the basic version. I sent you a screenshot in the email but can’t do so here. Basically, all that I have under settings is ‘Map “Image Mode” settings’ and ‘Map “Google Maps Mode” settings’, neither of which offers a location to paste an API key. I do believe that it’s a bug in the software and not user error. Please do let me know what you can do to help.
Hi there, it’s not a bug but a matter of the incorrect version. I have issued the refund as requested.
Thanks i will implement this later on my website http://www.mojoglas.rs
Happy to help!
Cannot add map image,
When I try to insert an image from media library the media popup window goes blank forever.
I paid for the basic version and it seems that it doesn’t work!
I tried using my google api key but I get an error
Pleaee make sure you’re on the latest version of wordpress and that all plugins are up to date. The issue with the media library typically tends to occur with outdated versions. Thanks!
Hi I can’t add a custom image and it says we’re using an unsupported image regardless of size or filetype. I have no other security plugins activated.
I have emailed support 4 times regarding this issue over 3 weeks and had no response. Which is disappointing as the first issue i had an immediate response.
Could you please get back to me or give a refund as I need to get this completed.
Hey Sy sorry about that. I’ve been out sick with strep throat and fell behind. I’ll hop on that ticket now. Thanks!
If I understand correctly, you do not support the mashup maps?
Like every post has loaction, and a map is automaticly populated with markers, baesd on taxonomy filter.
Infobox is in that case populated with excerpt.
Hi there, that’s correct this plugin does not support mashup maps. Sorry about that!
I am having the same problem that “ronenrer” mentioned above. I cannot add map image, or a map pin image. When I try to insert an image from media library the media popup window goes blank forever. If I try to use the URL option and add the URL for the image the “insert into post” does not seem to do anything.
All of my plugins are up to date and I am running the most recent (4.7) version of Wordpress.
Hello, sorry for the frustrations. Can you send me a private message? I will resolve the issue there. You can send me a message via my profile page in the sidebar. Thanks!
Pre-sale Question: We are looking for a solution where we can add pins to a map and when you click the pin you get a popup. It appears your solution will work for that, but what constraints are there in terms of the popup content. Can we embed a wordpress short code to be displayed on the popup?
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