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Magento 2 Facebook Messenger Live Support

Magento 2 Facebook Messenger Live Support

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Overview

In a statistic shows how 800 million Messenger users can now use chat within the Facebook Messenger app to get purchase notifications, order status, and ask questions. It also shows how you can pass those conversions to your other channels to help even more. Customers have experience in use facebook chat, so it easy to them can use facebook message to communicate, ask help, and take an order… via facebook messenger.

Facebook Messenger Live Support is a tool for customer, they can directly send message to store owner to get support, ask some information, take an order… and store owner can response instantly when they get message at the facebook page.

Single supporter feature

This feature display one support page. Use single supporter to send message to support page and continue the converstation by facebook messenger. Login with facebook account

Single supporter feature

Multi supporters feature

This feature allow to display more than one supporter. Click to supporter to begin conversation in facebook messenger. Login with facebook account to use Multi supporters

Multi supporters feature

Single supporter configuration

Contain information about your facebook support page. Display features value : Open title, close title, display color, language. Single supporter configuration is a solution for website with only one support page

Single supporter configuration

Multi supporters configuration

Enable to display multi supporter in the page. Display features value : Open title, close title, display color, language. Multi supporters configuration is a solution for website with many support account

Multi supporters configuration

Multi supporters – Create new supporter and update information

Create/Update supporter, it allow to enable/disable supporter, select store to display, upload avatar for supporter. All supporters will display in the Gridview

Multi supporter - Create new supporter and update information

Facebook bot configuration

Setup facebook bot that automatic reply for customer a welcome message.

Facebook bot configuration

Send current view product to friends instantly via facebook messenger

Click the button “Send” bellow “Add to card” button, then select friends that you want to send product instantly via Facebook messenger.

Facebook bot configuration

Layouts of Facebook Messenger are responsive on mobile devices, that improves customer experience and increase your sales. You can use all extra extensions or one in two up to your bussiness.

Feel free to get support via email: support@x-mage2.com

Demo Version

Frontend: Facebook Messenger Live Support Magento 2

Backend: Administration

Username: fbmsgdemouser

Password: xmage2demouser

Features

  • Customer send message directly to store owner
  • Store owner communication with customer via facebook chat
  • Setup facebook page for communication with customer
  • Customize interface of chat box
  • Change language of the chatbox
  • Enable/disable module


Installation

  • Downloads the extension
  • Unzip the file
  • Open folder ‘FacebookMessenger’
  • Copies all content to {Magento 2 Root Folder}\app\code

To enable extension:

  • php bin/magento module:enable Yosto_FacebookMessenger
  • php -f bin/magento setup:upgrade

To display in frontend:

  • Create a widget type: “Facebook Messenger Live Support” (Follow USER_GUIDE.pdf in the Documentation for more detail)

After that, you need to refresh cache at System -> Cache Management. If magento get some trouble such as broken UI, css or js not found, please run this command:

  • php bin/magento setup:static-content:deploy

Change Setting:

Logs into your Magento Admin, then go to Marketing -> Communications -> Facebook Messenger

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